Initial Business Response / [redacted] (1000, 10, 2015/09/08) */ Contact Name and Title: Dan K [redacted] - owner Contact Phone: [redacted] Contact Email: [redacted] Ms [redacted] 's sister contacted me because her daughter was sent home from school with Head LiceMy product is 100% guaranteed to clear Lice and NitsI treated her daughter, she was cleared and returned to school with no issuesApproximately a month or so later, the sister contacted me again but this time for Bed Bugs that were in the home she rents off of her sister, Ms [redacted] My spray kills bedbugs on contact, but we don't guarantee it for bed bugs because we are not exterminatorsShe was prepared to pay up to $1,she told meWe agreed upon a price of $for me to FOG the entire house, which I didI saw a bed bug on their shower curtain, took a picture of it and continued fogging, which killed that bugIt was not a day later, but a couple days later that the sister contacted me and said she saw another bug and asked if I could come back outAt my own expense, I went back out and sprayed the house again with a pump sprayerAbout a week later she was contacting me again saying she thinks they're in the walls and she would remove the paneling if I would come spray again (3rd time)I informed her that I would have to charge a smaller fee for coming out again and spraying areas that they were going to "open up" by removing panelingShe would not agree to pay again and I didn't hear back from them againI spent more than $on product, driving and labor at her "rental home" which her sister occupiesThis house has been infested with bed bugs and Head Lice for quite some time now"The situation is out of hand", has been out of hand long before she contacted meThey had been trying for a very long time to rid the home of bugs she informed me Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did pay him 600$, and he did tell us he guaranteed 100% extermination, and when we tried to get a hold of him the next day after he sprayed because we saw bugs, he did not respond until weeks later, and I believe that is why my house got infestedI since then have purchased 300$ more in pesticides and have treated my house, literally emptying all clothing and bedding, furniture, and it has cost me thousands in man hours, and furnitureI would like my 600$ refunded
Initial Business Response /* (1000, 10, 2015/09/08) */
Contact Name and Title: Dan K[redacted] - owner
Contact Phone: [redacted]
Contact Email: [redacted]
Ms. [redacted]'s sister contacted me because her daughter was sent home from school with Head Lice. My product is 100% guaranteed...
to clear Lice and Nits. I treated her daughter, she was cleared and returned to school with no issues. Approximately a month or so later, the sister contacted me again but this time for Bed Bugs that were in the home she rents off of her sister, Ms. [redacted]. My spray kills bedbugs on contact, but we don't guarantee it for bed bugs because we are not exterminators. She was prepared to pay up to $1,500 she told me. We agreed upon a price of $600 for me to FOG the entire house, which I did. I saw a bed bug on their shower curtain, took a picture of it and continued fogging, which killed that bug. It was not a day later, but a couple days later that the sister contacted me and said she saw another bug and asked if I could come back out. At my own expense, I went back out and sprayed the house again with a pump sprayer. About a week later she was contacting me again saying she thinks they're in the walls and she would remove the paneling if I would come spray again (3rd time). I informed her that I would have to charge a smaller fee for coming out again and spraying areas that they were going to "open up" by removing paneling. She would not agree to pay again and I didn't hear back from them again. I spent more than $600 on product, driving and labor at her "rental home" which her sister occupies. This house has been infested with bed bugs and Head Lice for quite some time now. "The situation is out of hand", has been out of hand long before she contacted me. They had been trying for a very long time to rid the home of bugs she informed me.
Initial Consumer Rebuttal /* (3000, 12, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did pay him 600$, and he did tell us he guaranteed 100% extermination, and when we tried to get a hold of him the next day after he sprayed because we saw bugs, he did not respond until weeks later, and I believe that is why my house got infested. I since then have purchased 300$ more in pesticides and have treated my house, literally emptying all clothing and bedding, furniture, and it has cost me thousands in man hours, and furniture. I would like my 600$ refunded.
Initial Business Response / [redacted] (1000, 10, 2015/09/08) */ Contact Name and Title: Dan K [redacted] - owner Contact Phone: [redacted] Contact Email: [redacted] Ms [redacted] 's sister contacted me because her daughter was sent home from school with Head LiceMy product is 100% guaranteed to clear Lice and NitsI treated her daughter, she was cleared and returned to school with no issuesApproximately a month or so later, the sister contacted me again but this time for Bed Bugs that were in the home she rents off of her sister, Ms [redacted] My spray kills bedbugs on contact, but we don't guarantee it for bed bugs because we are not exterminatorsShe was prepared to pay up to $1,she told meWe agreed upon a price of $for me to FOG the entire house, which I didI saw a bed bug on their shower curtain, took a picture of it and continued fogging, which killed that bugIt was not a day later, but a couple days later that the sister contacted me and said she saw another bug and asked if I could come back outAt my own expense, I went back out and sprayed the house again with a pump sprayerAbout a week later she was contacting me again saying she thinks they're in the walls and she would remove the paneling if I would come spray again (3rd time)I informed her that I would have to charge a smaller fee for coming out again and spraying areas that they were going to "open up" by removing panelingShe would not agree to pay again and I didn't hear back from them againI spent more than $on product, driving and labor at her "rental home" which her sister occupiesThis house has been infested with bed bugs and Head Lice for quite some time now"The situation is out of hand", has been out of hand long before she contacted meThey had been trying for a very long time to rid the home of bugs she informed me Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did pay him 600$, and he did tell us he guaranteed 100% extermination, and when we tried to get a hold of him the next day after he sprayed because we saw bugs, he did not respond until weeks later, and I believe that is why my house got infestedI since then have purchased 300$ more in pesticides and have treated my house, literally emptying all clothing and bedding, furniture, and it has cost me thousands in man hours, and furnitureI would like my 600$ refunded
Initial Business Response /* (1000, 10, 2015/09/08) */
Contact Name and Title: Dan K[redacted] - owner
Contact Phone: [redacted]
Contact Email: [redacted]
Ms. [redacted]'s sister contacted me because her daughter was sent home from school with Head Lice. My product is 100% guaranteed...
to clear Lice and Nits. I treated her daughter, she was cleared and returned to school with no issues. Approximately a month or so later, the sister contacted me again but this time for Bed Bugs that were in the home she rents off of her sister, Ms. [redacted]. My spray kills bedbugs on contact, but we don't guarantee it for bed bugs because we are not exterminators. She was prepared to pay up to $1,500 she told me. We agreed upon a price of $600 for me to FOG the entire house, which I did. I saw a bed bug on their shower curtain, took a picture of it and continued fogging, which killed that bug. It was not a day later, but a couple days later that the sister contacted me and said she saw another bug and asked if I could come back out. At my own expense, I went back out and sprayed the house again with a pump sprayer. About a week later she was contacting me again saying she thinks they're in the walls and she would remove the paneling if I would come spray again (3rd time). I informed her that I would have to charge a smaller fee for coming out again and spraying areas that they were going to "open up" by removing paneling. She would not agree to pay again and I didn't hear back from them again. I spent more than $600 on product, driving and labor at her "rental home" which her sister occupies. This house has been infested with bed bugs and Head Lice for quite some time now. "The situation is out of hand", has been out of hand long before she contacted me. They had been trying for a very long time to rid the home of bugs she informed me.
Initial Consumer Rebuttal /* (3000, 12, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did pay him 600$, and he did tell us he guaranteed 100% extermination, and when we tried to get a hold of him the next day after he sprayed because we saw bugs, he did not respond until weeks later, and I believe that is why my house got infested. I since then have purchased 300$ more in pesticides and have treated my house, literally emptying all clothing and bedding, furniture, and it has cost me thousands in man hours, and furniture. I would like my 600$ refunded.