First Class Property Solutions LLC

While I can understand the frustration on the part of Ms [redacted] , I don't feel she is looking at our side eitherFollowing are the facts from our side of the situation The tenants signed a new lease starting April 1st of They informed us they purchased a house and would be moving out of the property before their lease was upThey were informed that they would be responsible for the lease until a new tenant was moved inWe talked mostly through text messages about updates of when they would be moving and about having the house ready for a walk through to check everything after they vacatedCommunications at this point were being done through text messagesAt one point, Ms [redacted] stated they would leave their deposit if it would help get another tenant in the houseWe do have the text messages We completed the walk through on July 30th of with [redacted] ***, Ms [redacted] husbandHe verbally acknowledged everything on the checkout sheetHe was informed that they would be charged for cleaning and asked if they could clean that night and the next dayAfter they were done, more cleaning needed to be doneWe have photos of they house and the things that needed to be cleanedWe paid for hours of cleaning at $30/hour in the kitchen aloneThe appliances were brand new when they moved inThe fridge was severely damagedShelves were broken, the retaining brackets in the door were all broken, and the housing was cracked and broken in both the fridge and the freezerWe have the photos of the damage to the fridge if neededThe was a long list of damages to the property and I will attach that information with this emailAugust 21st, the tenants were mail a letter and a list of damages as to the reasons we were keeping their depositI have attached the letter as wellTheir damages were more than their deposit wasThe letter suggested that both parties go their separate waysWe received a letter from Josh [redacted] with [redacted] law office, dated August 23rd stating he wanted to see the lease, the move in sheet and move out sheetThe information was provided to himThe We did have a few emails back and forth with questions and accusationsEverything was answered and rebuttedWe have not heard anything further from the attorney to this dayOn August 23rd, Ms [redacted] sent a text asking if they could have the fridge since they were being charged for itShe was told they could have it if they agreed to the terms of the letter dated August 21stShe replied that she would take that into considerationLater that day was when we received the letter from the lawyerOn November 13th we received a text asking when they can pick up the fridge and that they were agreeing with the terms of the letterA new fridge was purchased and they were informed when and where they could pick up the damaged fridgeOn November 20th, she again stated they would pick up the fridge and call it even We assumed this matter was closed and resolved after the last communication with herI then received the complaint in the mail yesterdayI would like to respond to each of the points of her complaint We did not with hold any of their belongingsThey put a shed in the back yard and dup a hole in the back yard that was six feet from the houseThey did not ask or have permission to install either one of themThe fire pit was not with in fire code and needed to be removed and have the hole filled back inThe shed was set on the lawn and was not anchored to a base platform or to the ground for that matterThe shed was blown over and in the wind and we had to pay to have it removed The grass was damaged by having the shed and things stored inside the shedThe washer they left there was the fourth washer that they used thereThe first two were supplied by us that they brokeThe third and fourth were supplied by themThey said they would leave the washer in part to pay for the damagesThis was discussed with [redacted] upon the walk through on July 31stAs far as the plumbing issues, the sewer was roto-rootered several times during vacancy and we have receipts to show that we paid for thatThey did have a problem with the kitchen sink being clogged after they ran rice down the drainWe paid to have a plumber come out and clear itWe then informed them that they couldn't do thatThere was a problem with a faulty fiberglass tub that had cracked and was leaving water into the basementThe tub was new when they moved in, after the bathroom had been remodeledOnce we found out what the problem was, we removed the damaged tub and replaced it with a metal tubThere was no plumbing expense that the tenants paid for to my knowledgeIf they did pay for something, they never notified usI have already explained the fridge issue I think that explains our side and why their deposit was not returnedPlease let me know if you have any further questionsWe do have the text messages and photos if neededI thought this matter was resolved and hope this will close it againThank you Todd [redacted]

While I can understand the frustration on the part of Ms. [redacted], I don't feel she is looking at our side either. Following are the facts from our side of the situation.  The tenants signed a new lease starting April 1st of 2017. They informed us they purchased a house and would be moving...

out of the property before their lease was up. They were informed that they would be responsible for the lease until a new tenant was moved in. We talked mostly through text messages about updates of when they would be moving and about having the house ready for a walk through to check everything after they vacated. Communications at this point were being done through text messages. At one point, Ms. [redacted] stated they would leave their deposit if it would help get another tenant in the house. We do have the text messages.  We completed the walk through on July 30th of 2017 with [redacted], Ms. [redacted] husband. He verbally acknowledged everything on the checkout sheet. He was informed that they would be charged for cleaning and asked if they could clean that night and the next day. After they were done, more cleaning needed to be done. We have photos of they house and the things that needed to be cleaned. We paid for 5 hours of cleaning at $30/hour in the kitchen alone. The appliances were brand new when they moved in. The fridge was severely damaged. Shelves were broken, the retaining brackets in the door were all broken, and the housing was cracked and broken in both the fridge and the freezer. We have the photos of the damage to the fridge if needed. The was a long list of damages to the property and I will attach that information with this email. August 21st, 2017 the tenants were mail a letter and a list of damages as to the reasons we were keeping their deposit. I have attached the letter as well. Their damages were more than their deposit was. The letter suggested that both parties go their separate ways. We received a letter from Josh [redacted] with [redacted] law office, dated August 23rd stating he wanted to see the lease, the move in sheet and move out sheet. The information was provided to him. The We did have a few emails back and forth with questions and accusations. Everything was answered and rebutted. We have not heard anything further from the attorney to this day. On August 23rd, Ms [redacted] sent a text asking if they could have the fridge since they were being charged for it. She was told they could have it if they agreed to the terms of the letter dated August 21st. She replied that she would take that into consideration. Later that day was when we received the letter from the lawyer. On November 13th we received a text asking when they can pick up the fridge and that they were agreeing with the terms of the letter. A new fridge was purchased and they were informed when and where they could pick up the damaged fridge. On November 20th, she again stated they would pick up the fridge and call it even.  We assumed this matter was closed and resolved after the last communication with her. I then received the complaint in the mail yesterday. I would like to respond to each of the points of her complaint.  We did not with hold any of their belongings. They put a shed in the back yard and dup a hole in the back yard that was six feet from the house. They did not ask or have permission to install either one of them. The fire pit was not with in fire code and needed to be removed and have the hole filled back in. The shed was set on the lawn and was not anchored to a base platform or to the ground for that matter. The shed was blown over and in the wind and we had to pay to have it removed.  The grass was damaged by having the shed and things stored inside the shed. The washer they left there was the fourth washer that they used there. The first two were supplied by us that they broke. The third and fourth were supplied by them. They said they would leave the washer in part to pay for the damages. This was discussed with [redacted] upon the walk through on July 31st. As far as the plumbing issues, the sewer was roto-rootered several times during vacancy and we have receipts to show that we paid for that. They did have a problem with the kitchen sink being clogged after they ran rice down the drain. We paid to have a plumber come out and clear it. We then informed them that they couldn't do that. There was a problem with a faulty fiberglass tub that had cracked and was leaving water into the basement. The tub was new when they moved in, after the bathroom had been remodeled. Once we found out what the problem was, we removed the damaged tub and replaced it with a metal tub. There was no plumbing expense that the tenants paid for to my knowledge. If they did pay for something, they never notified us. I have already explained the fridge issue.   I think that explains our side and why their deposit was not returned. Please let me know if you have any further questions. We do have the text messages and photos if needed. I thought this matter was resolved and hope this will close it again. Thank you Todd [redacted]