First Class Realty

Mr [redacted] was sent a full report with pictures of the items that were charged against his deposit The cost he was charged was the cost the owner paid to put the home back into the shape that the owner claimed it was when [redacted] moved in.When [redacted] sent us a notice disputing some of the deduction we did revisit these items with the owner since we were not the property manager when he moved in We advise the owner to go ahead and refund the landscaping cost since we had not idea what it looked like when he moved in A check was sent to the tenant on December 4th via certified mail [redacted] Per the USPS website a notice was left at the tenant's address on December 7th Sincerely Trish F [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although I believe it provided some visibility to the problem, I do not believe it can provides an enforcement elementFirst Class Reality did not recognize our moinventory document, which is the only form they did not aggressively seek out, which reflects poorly on their document management and ethicsFirst Class Reality did credit me back $of the $1,I should have been sent backThank you Revdex.com for providing a platform and transcript.Regards, [redacted]

Attached is a copy of a package you will receive via certified mail [redacted] *** A copy of this was also sent to you today via e-mail by our property As you were told when you original disputed the deposit refund letter, we based the charged on a physical inspection we made at the property Since you failed to turn in a move in form we had nothing to compare to the inspection The move in form you submitted to this site was never sent to our office as it is missing my signature.Today we received documentation from the owner which included pictures of the property before you moved in and copies of invoices for work he paid for prior to your occupancy With this information we did find a few items that were charged to you in error Those items will be credited back to and sent in a check enclosed in the above package However we also included in the packaged the pictures that show the items you were charged for since they have now been proven to not be pre-existing The packaged and check will leave our office today