First Class Rentals-Tampa Bay

As I am to understand, [redacted] has been in touch with the customer several times and the installation is scheduled for next weekI am unsure about the exact time but I can check with our production department to see when it is firm I was completely unaware of this situationThis is the first time this has come to my attention and I apologize for the lack of communication Thank you If you have any other questions, please feel free to call me at [redacted]

Complaint: [redacted] I am rejecting this response because: The company's response does not actually indicate a solution other than assigning an individual to look into solving the problem We have heard this from the company several times over the past year in relation to this problem Is the company planning to replace the end caps with an improved product that will not peel or do they intend to paint the existing end caps? If they intend to paint the end caps, what guarantees will they provide that they will resolve this problem in a timelier manner if the new paint peels? If they intend to replace the end caps, they can show a sign of intent to fix the problem by shipping the end caps to me now in advance of replacing them in warmer weather Additionally, the company could provide a date now of when the repair can be expected to be performed in the warmer season Any of the above would be a response indicating the company actually plans to resolve this complaint Their response to date has been to continuously kick this problem to another person in the company and the issue has still yet to be addressed Regards, [redacted]

As we discussed last week, we are aware of the clients complaint regarding the paint peeling on the end caps and are prepared to fix the problems once the weather gets a little warmer We have hired an in-house service manager who will be personally handling the replacement of the end caps
Matt G President American Gutter Guard & Roofing Company Inc

We are aware of this situation and there is an open service ticketAs soon as it is scheduled the customer will be contactedI anticipate knowing by the end of this week when it will be scheduled. We are sorry for the inconvenienceThank you

Complaint: [redacted]
I am rejecting this response because: The company's response does not actually indicate a solution other than assigning an individual to look into solving the problem.  We have heard this from the company several times over the past year in relation to this problem.  Is the company planning to replace the end caps with an improved product that will not peel or do they intend to paint the existing end caps?  If they intend to paint the end caps, what guarantees will they provide that they will resolve this problem in a timelier manner if the new paint peels?  If they intend to replace the end caps, they can show a sign of intent to fix the problem by shipping the end caps to me now in advance of replacing them in warmer weather.  Additionally, the company could provide a date now of when the repair can be expected to be performed in the warmer season.  Any of the above would be a response indicating the company actually plans to resolve this complaint.  Their response to date has been to continuously kick this problem to another person in the company and the issue has still yet to be addressed.
Regards,
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

As I am to understand, [redacted] has been in touch with the customer several times and the installation is scheduled for next week. I am unsure about the exact time but I can check with our production department to see when it is firm.  I was completely unaware of this situation. This is the first...

time this has come to my attention and I apologize for the lack of communication.  Thank you.  If you have any other questions, please feel free to call me at [redacted]