First Class Tanning Salon

As you can see it's her word against mineTruly I wouldn't be putting up a battle for $if I was wrongI have refunded customers in the past when provided the proper proof of their email of cancellation We do not sell memberships as gift certificates, as the member has to sign the agreement in person [redacted] one of my employees signed [redacted] up for her membership, and remembers her very wellPlus if your saying it was bought as a gift certificate how did the person who bought it for you get your credit card information Right! It never happened Yes I did contact ***'s employer as he is a small business owner within the same community as my small businessI never once told her employer to fire her I did however inform him that [redacted] has been send threatening and harassing emails to me from her jobs email account, and that's why I involved her employerI don't think it's professional to handle personal issues while clocked in at workSo the emails I was receiving was coming from [redacted] [redacted] Which at that point [redacted] is representing her employer [redacted] never tried to turn in her letter of cancellation to [redacted] , nor did she EVER ask for me to meet with her in person [redacted] immediately just turned me into the Revdex.com without ever trying to figure out how we could settle itShe's just on a witch hunt, and I have nothing to say to her except good bye sincerely [redacted] ***

Attached you will find a scanned copy of the signed Tanning Membership Agreement for [redacted].  [redacted] stated that she had emailed me her 30 day notice of cancellation back in October 2017.  I DID NOT  receive the email she stated that she sent to me.  If you look at the...

attachment it states clearly that if you do not receive an acknowledgement from First Class Tanning Salon after you send your email that the customer will need to call the salon or resend the email.  [redacted] never made contact with me or my salon until after her card was charged $27.45 on December 15,2017.  At that time [redacted] did come into the salon in the evening and told an employee that she was charged in error, and wanted her money refunded.  My employee told [redacted] that she would give me the message, and for [redacted] to resend her original email dated back in October.  My employee left me a note stating [redacted]'s concerns and for me to check and see if [redacted] resent her original email.  When I checked my email account I did see an email from [redacted], and when I opened the email I found a pdf attachment of a letter [redacted] had typed up and emailed me.  The letter was dated for October, but the problem is there was no other way to verify the original date the email was sent.  Anyone can type of a letter and put whatever date they want on it.  I needed to see the exact date the email was sent.  When I emailed [redacted] and let her know that I know for sure that I never received her original email back in October due to the fact NEVER has a customer sent me a cancellation notice via pdf attachment.  It's much easier to send an email my just sending an email via "new".  [redacted] from this point on  has done nothing but attack me and my business personally.  She has berated me and my character, and my ability to be a business owner.  She has even gone as far as claiming if I was to retaliate against her she would call the sheriff department and file a restraining order against me.  I have apologized numerous time to [redacted] about her discrepancy and since I was unable to verify the exact date her original email was sent that I would not be refunding her $27.45.  Again it clearly states if the customer does not receive an acknowledgement from us they need to make contact with the salon.  [redacted] has NEVER even so much as called me to discuss this matter.  She immediately turned me into the Revdex.com.  I truly believe she has a deeper reason for attacking me and my company, and it has nothing to do with the $27.45.  Sincerely,[redacted]First Class Tanning Salon

As you can see it's her word against mine. Truly I wouldn't be putting up a battle for $27.45 if I was wrong. I have refunded customers in the past when provided the proper proof of their email of cancellation.  We do not sell memberships as gift certificates, as the member has to sign the agreement in person. [redacted] one of my employees signed [redacted] up for her membership, and remembers her very well. Plus if your saying it was bought as a gift certificate how did the person who bought it for you get your credit card information.  Right!  It never happened.  Yes I did contact [redacted]'s employer as he is a small business owner within the same community as my small business. I never once told her employer to fire her.  I did however inform him that [redacted]  has been send threatening and harassing emails to me from her jobs email account, and that's why I involved her employer. I don't think it's professional  to handle personal issues while clocked in at work. So the emails I was receiving was coming from [redacted]  [redacted] Which at that point [redacted] is representing her employer. [redacted] never tried to turn in her letter of cancellation to [redacted], nor did she EVER ask for me to meet with her in person. [redacted] immediately just turned me into the Revdex.com without ever trying to figure out how we could settle it. She's just on a witch hunt, and I have nothing to say to her except good bye.   sincerely [redacted]

I am rejecting this response because:  I did not sign the tanning membership agreement, nor did I receive a copy of it. It was given to me as a gift and all that I received was a gift certificate with the page of guidelines which do not state an acknowledgment reply is to be expected or that a PDF file attached to the email is not accepted.  I was never informed by [redacted] or her employees that I should receive an acknowledgment receipt for confirmation. I did follow the guidelines by emailing the salon my request to cancel.  This was done immediately after [redacted]’s employees refused to accept my cancellation letter that I had already prepared and tried to drop off in person.  Therefore, upon sending the email, I assumed my membership was cancelled and November’s charges would be the last. I still do not understand why my cancellation letter could not be accepted when I attempted to submit it in person in October as all of this could have been avoided.  What if I did not have access to the internet/email?After seeing charges taken from my account in December, I called the salon and spoke to [redacted].  She told me she was texting my message to [redacted], verified my contact information, and said [redacted] would call me back Monday if she came in.  [redacted] called me back shortly thereafter that same day and told me [redacted] wanted me to email her proof that I sent a cancellation email in the first place. I immediately did as she asked two different ways/times just to be sure she got it this time.   [redacted] never returned my message/called. A few days later she replied to the email I had sent as proof and stated she received nothing from me and will not refund my money.  I tried to explain why I felt that was wrong and that we need to meet in person so she can see my proof but she did not care and became very rude and started harassing me. I asked her to quit and told her I would not contact her any further but she only continued. At that point, I informed her that I would be filing a restraining order and she needed to stop contacting me.  [redacted] still did not stop and retaliated by contacting one of the owners of the business I work for in an attempt to get me fired from my job while threatening to slander the business I work for on [redacted], messenger, and other social media sites. [redacted] has since, finally admitted to seeing the email I sent, containing pictures of my “sent box” proving exactly when my cancellation letter had originally been sent. Still, [redacted] refuses to refund the money I am owed.