UNFORTUNATELY THESE FIREPLACES WERE INSTALLED OVER YEARS AGO, WHEN THE FIREPLACES WERE INSTALLED THE FAN KIT WAS INCLUDED WITH THE FIREPLACE, AFTER YEARS OF OPERATION OF THE UNIT, I WOULD THINK THAT THE CUSTOMER WOULD KNOW THAT THERE WAS NO FAN INSTALLED WITH THE UNIT, USUALLY THE BUILDER WILL PUT A REHOSTAT ON THE WALL NEAR THE FIREPLACE TO TURN THE FAN ON & OFF, I'M NOT SURE HOW THERE BUILDER HOOK UP THE ELECTRIC FOR THE FAN, BUT WHEN THE CUSTOMER ORDERS THERE FIREPLACE FOR THERE HOME THEY HAVE THAT OPTIONIF THE CUSTOMER WOULD HAVE CALLED US DURING THE YEAR OF INSTALLATION OF THE FIREPLACE WE WOULD HAVE GONE OUT THERE FOR NO CHARGE AND CHECKED TO MAKE SURE FAN KIT WAS THERE OR IF SOMEONE TOOK THE FAN KIT AFTER THE INSTALL, I EXPLAINED TO CUSTOMER THAT IF THEY WOULD LIKE TO CONTACT THE BUILDER TO SEE IF THE BUILDER WOULD LIKE TO PURCHASE THE FAN KIT, I WOULD NOT HAVE A PROBLEM INSTALLING THE FAN KIT, BUT BEING OVER YEARS OLD WE CANNOT VERIFY THAT THE FAN IS THERE OR WAS STOLEN FROM UNIT AFTER ROUGH INSTALLATION OF FIREPLACEWE WOULD LIKE TO MAKE THESE CUSTOMERS HAPPY, WE CAN EITHER CHARGE THE BUILDER FOR THE FAN KITS (WHICH WOULD HAVE TO PAID BEFORE INSTALL) OR WE COULD GIVE THE CUSTOMER A DISCOUNT PRICE FOR THE FAN KIT: $IS THE PRICE /DISCOUNTED PRICE FOR THE FAN KIT WOULD BE $AND THE CUSTOMER COULD EITHER INSTALL IT THEMSELVES OR WE COULD INSTALL IT FOR THEMIT IS NOT UNCOMMON FOR REMOTE CONTROLS AND FAN KITS TO BE TAKEN OUT OF UNITS AFTER WE INSTALL THEM AT NEW BUILDS, THIS WOULD NOT BE THE FIRST TIME THIS HAS HAPPENED TO CUSTOMERSI HOPE YOU UNDERSTAND OUR POSITION IN THIS, AND WOULD HOPE THAT THE CUSTOMER WOULD UNDERSTAND OUR POSITION, WE ARE WILLING TO WORK WITH THEM, I ALSO TOLD THEM THEY SHOULD CALL THERE BUILDER REGARDING THIS AND HAVE THE BUILDER CALL USTHANK YOU, [redacted] OFFICE MANAGER
UNFORTUNATELY THESE FIREPLACES WERE INSTALLED OVER 4 YEARS AGO, WHEN THE FIREPLACES WERE INSTALLED THE FAN KIT WAS INCLUDED WITH THE FIREPLACE, AFTER 4 YEARS OF OPERATION OF THE UNIT, I WOULD THINK THAT THE CUSTOMER WOULD KNOW THAT THERE WAS NO FAN INSTALLED WITH THE UNIT, USUALLY THE BUILDER WILL...
PUT A REHOSTAT ON THE WALL NEAR THE FIREPLACE TO TURN THE FAN ON & OFF, I'M NOT SURE HOW THERE BUILDER HOOK UP THE ELECTRIC FOR THE FAN, BUT WHEN THE CUSTOMER ORDERS THERE FIREPLACE FOR THERE HOME THEY HAVE THAT OPTION. IF THE CUSTOMER WOULD HAVE CALLED US DURING THE YEAR OF INSTALLATION OF THE FIREPLACE WE WOULD HAVE GONE OUT THERE FOR NO CHARGE AND CHECKED TO MAKE SURE FAN KIT WAS THERE OR IF SOMEONE TOOK THE FAN KIT AFTER THE INSTALL, I EXPLAINED TO CUSTOMER THAT IF THEY WOULD LIKE TO CONTACT THE BUILDER TO SEE IF THE BUILDER WOULD LIKE TO PURCHASE THE FAN KIT, I WOULD NOT HAVE A PROBLEM INSTALLING THE FAN KIT, BUT BEING OVER 4 YEARS OLD WE CANNOT VERIFY THAT THE FAN IS THERE OR WAS STOLEN FROM UNIT AFTER ROUGH INSTALLATION OF FIREPLACE. WE WOULD LIKE TO MAKE THESE CUSTOMERS HAPPY, WE CAN EITHER CHARGE THE BUILDER FOR THE FAN KITS (WHICH WOULD HAVE TO PAID BEFORE INSTALL) OR WE COULD GIVE THE CUSTOMER A DISCOUNT PRICE FOR THE FAN KIT: $250.00 IS THE NORMAL PRICE /DISCOUNTED PRICE FOR THE FAN KIT WOULD BE $175.00 AND THE CUSTOMER COULD EITHER INSTALL IT THEMSELVES OR WE COULD INSTALL IT FOR THEM. IT IS NOT UNCOMMON FOR REMOTE CONTROLS AND FAN KITS TO BE TAKEN OUT OF UNITS AFTER WE INSTALL THEM AT NEW BUILDS, THIS WOULD NOT BE THE FIRST TIME THIS HAS HAPPENED TO CUSTOMERS. I HOPE YOU UNDERSTAND OUR POSITION IN THIS, AND WOULD HOPE THAT THE CUSTOMER WOULD UNDERSTAND OUR POSITION, WE ARE WILLING TO WORK WITH THEM, I ALSO TOLD THEM THEY SHOULD CALL THERE BUILDER REGARDING THIS AND HAVE THE BUILDER CALL US. THANK YOU, [redacted] OFFICE MANAGER
UNFORTUNATELY THESE FIREPLACES WERE INSTALLED OVER YEARS AGO, WHEN THE FIREPLACES WERE INSTALLED THE FAN KIT WAS INCLUDED WITH THE FIREPLACE, AFTER YEARS OF OPERATION OF THE UNIT, I WOULD THINK THAT THE CUSTOMER WOULD KNOW THAT THERE WAS NO FAN INSTALLED WITH THE UNIT, USUALLY THE BUILDER WILL PUT A REHOSTAT ON THE WALL NEAR THE FIREPLACE TO TURN THE FAN ON & OFF, I'M NOT SURE HOW THERE BUILDER HOOK UP THE ELECTRIC FOR THE FAN, BUT WHEN THE CUSTOMER ORDERS THERE FIREPLACE FOR THERE HOME THEY HAVE THAT OPTIONIF THE CUSTOMER WOULD HAVE CALLED US DURING THE YEAR OF INSTALLATION OF THE FIREPLACE WE WOULD HAVE GONE OUT THERE FOR NO CHARGE AND CHECKED TO MAKE SURE FAN KIT WAS THERE OR IF SOMEONE TOOK THE FAN KIT AFTER THE INSTALL, I EXPLAINED TO CUSTOMER THAT IF THEY WOULD LIKE TO CONTACT THE BUILDER TO SEE IF THE BUILDER WOULD LIKE TO PURCHASE THE FAN KIT, I WOULD NOT HAVE A PROBLEM INSTALLING THE FAN KIT, BUT BEING OVER YEARS OLD WE CANNOT VERIFY THAT THE FAN IS THERE OR WAS STOLEN FROM UNIT AFTER ROUGH INSTALLATION OF FIREPLACEWE WOULD LIKE TO MAKE THESE CUSTOMERS HAPPY, WE CAN EITHER CHARGE THE BUILDER FOR THE FAN KITS (WHICH WOULD HAVE TO PAID BEFORE INSTALL) OR WE COULD GIVE THE CUSTOMER A DISCOUNT PRICE FOR THE FAN KIT: $IS THE PRICE /DISCOUNTED PRICE FOR THE FAN KIT WOULD BE $AND THE CUSTOMER COULD EITHER INSTALL IT THEMSELVES OR WE COULD INSTALL IT FOR THEMIT IS NOT UNCOMMON FOR REMOTE CONTROLS AND FAN KITS TO BE TAKEN OUT OF UNITS AFTER WE INSTALL THEM AT NEW BUILDS, THIS WOULD NOT BE THE FIRST TIME THIS HAS HAPPENED TO CUSTOMERSI HOPE YOU UNDERSTAND OUR POSITION IN THIS, AND WOULD HOPE THAT THE CUSTOMER WOULD UNDERSTAND OUR POSITION, WE ARE WILLING TO WORK WITH THEM, I ALSO TOLD THEM THEY SHOULD CALL THERE BUILDER REGARDING THIS AND HAVE THE BUILDER CALL USTHANK YOU, [redacted] OFFICE MANAGER
UNFORTUNATELY THESE FIREPLACES WERE INSTALLED OVER 4 YEARS AGO, WHEN THE FIREPLACES WERE INSTALLED THE FAN KIT WAS INCLUDED WITH THE FIREPLACE, AFTER 4 YEARS OF OPERATION OF THE UNIT, I WOULD THINK THAT THE CUSTOMER WOULD KNOW THAT THERE WAS NO FAN INSTALLED WITH THE UNIT, USUALLY THE BUILDER WILL...
PUT A REHOSTAT ON THE WALL NEAR THE FIREPLACE TO TURN THE FAN ON & OFF, I'M NOT SURE HOW THERE BUILDER HOOK UP THE ELECTRIC FOR THE FAN, BUT WHEN THE CUSTOMER ORDERS THERE FIREPLACE FOR THERE HOME THEY HAVE THAT OPTION. IF THE CUSTOMER WOULD HAVE CALLED US DURING THE YEAR OF INSTALLATION OF THE FIREPLACE WE WOULD HAVE GONE OUT THERE FOR NO CHARGE AND CHECKED TO MAKE SURE FAN KIT WAS THERE OR IF SOMEONE TOOK THE FAN KIT AFTER THE INSTALL, I EXPLAINED TO CUSTOMER THAT IF THEY WOULD LIKE TO CONTACT THE BUILDER TO SEE IF THE BUILDER WOULD LIKE TO PURCHASE THE FAN KIT, I WOULD NOT HAVE A PROBLEM INSTALLING THE FAN KIT, BUT BEING OVER 4 YEARS OLD WE CANNOT VERIFY THAT THE FAN IS THERE OR WAS STOLEN FROM UNIT AFTER ROUGH INSTALLATION OF FIREPLACE. WE WOULD LIKE TO MAKE THESE CUSTOMERS HAPPY, WE CAN EITHER CHARGE THE BUILDER FOR THE FAN KITS (WHICH WOULD HAVE TO PAID BEFORE INSTALL) OR WE COULD GIVE THE CUSTOMER A DISCOUNT PRICE FOR THE FAN KIT: $250.00 IS THE NORMAL PRICE /DISCOUNTED PRICE FOR THE FAN KIT WOULD BE $175.00 AND THE CUSTOMER COULD EITHER INSTALL IT THEMSELVES OR WE COULD INSTALL IT FOR THEM. IT IS NOT UNCOMMON FOR REMOTE CONTROLS AND FAN KITS TO BE TAKEN OUT OF UNITS AFTER WE INSTALL THEM AT NEW BUILDS, THIS WOULD NOT BE THE FIRST TIME THIS HAS HAPPENED TO CUSTOMERS. I HOPE YOU UNDERSTAND OUR POSITION IN THIS, AND WOULD HOPE THAT THE CUSTOMER WOULD UNDERSTAND OUR POSITION, WE ARE WILLING TO WORK WITH THEM, I ALSO TOLD THEM THEY SHOULD CALL THERE BUILDER REGARDING THIS AND HAVE THE BUILDER CALL US. THANK YOU, [redacted] OFFICE MANAGER