I am disputing the validity of the $portion for rent-late-charge-extra possession of days fordates of July 31stApartment lease was from August 15th, to July 31st, 2014.I, [redacted] , c/o [redacted] , cosigner and payer of rent for [redacted] was told on 2separate occasions by [redacted] at the Neil AveKRG office that the first months rent was required byAugust 1st, 2013, weeks before occupancy of the [redacted] AveApt#apartment on the 15th ofAugust and that in doing so (having to pay ahead weeks) would give [redacted] the last weeks, July15th July 31st, free as all subsequent months rent (starting September 2013) were due each monthby the 15thI was in regular contact with [redacted] at the Neil Ave office making sure everything was takencare of on my and their endsMy credit history with them speaks for itself as does my credit history ingeneralI scheduled online payments and they were paid without fail on time or beforeI am the one inthe household that takes care of everything financially and am also on top of everythingIn fact Igenerally pay every bill before and quite often more than is dueThat is why I know [redacted] told me twicethat the weeks in question were free, being we were paying weeks ahead on rent.I consulted with [redacted] concerning " The Claim " that [redacted] made several attempts to communicatewith her [redacted] stated that " Only one call was made late one night and she tried calling back a coupleof times but couldn't get a hold of anyone till the next day " [redacted] also stated " At no point was shemade aware of the fact that she could turn in the keys after business hoursI have enclosed a copy of [redacted] 's employer (Tandy's)with the business hours 9-I've dealt with many other realty companiesin my years and never found one to be as difficult as KRGTheir hours of operation are not conducive inany way to the needs of their clientsWe had a horrible time trying to see the apartment prior to paying [redacted] 's security deposit and rent being the hours of operation M-F 9-and no weekend or eveningshowingsWe ( [redacted] 's father and I ) had to take a day off work and drive from hours away.When we finally were able to see the apartment we understood that the apartment was occupied by acollege student and was in a state of disrepair due(as stated in previous dispute of being charged forthese damages) to this but were appalled that no attempt was made to clean carpet, replace blinds etc,etc, etc as previously statedI definitely quickly became overwhelming dissolutioned with KRG and amcontinuing to feel that way but to an unimaginable levelIt has not been a pleasant experience.Thank you for your time, [redacted]
Unfortunately, after years *** recently left our organization so I am unable to discuss this matter with herI fear some type of miscommunication occurred between her and Ms*** as the financial part of this is pretty straight forward - her daughter had a lease for months and Ms*** paid months of rent.*** (manager at the campus office) is still confident in her notes and records and firmly believes the amount is due.However, with being short handed at the campus office, moving this to mediation is unappealing at this point in timeTherefore, it is easier for me to just settle this and refund the $in question if this is still acceptable to Ms.***Please let me know.thanks
I did send a reply to on 2-12-and directly addressed it to youIt was within the time frame I made sureI'm not sure if the President's holiday held mail up?I guess another case of snail mailI will respond by email from now on if that's bestI'm attaching a copy of my responseI do not consider this a closed matter as you will seeI'm not sure if my other email went through so there may be from me. Thank you for your time,
Hi ***I have reviewed this situation with ***, our campus office managerWhile she is confident/comfortable with the detailed billing on the security deposit return form, we also are interested in keeping customers happy and being as fair and understanding as possibleTo this end, we are willing
to forgo the damages portion to accomplish this.However, the rent-late charge - extra possession of days until keys were returned is certainly not in question*** made several attempts to communicate regarding this but found *** to be unresponsive.Therefore, the $portion is unquestionably valid and we will forgo the other part.This would return $of the deposit which is much less than Ms*** has requestedIf this is acceptable, fineIf not, we would request some type of mediation with your firm to address this.Please let me know how we are proceeding after you check with her.Thank you
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. I will agree to the $400.00 refund from Kohr Rohr Griffith realty.
I am disputing the validity of the $360 portion for rent-late-charge-extra possession of 5 days fordates of July 31st. Apartment lease was from August 15th, 2013 to July 31st, 2014.I, [redacted], c/o [redacted], cosigner and payer of rent for [redacted] was told on 2separate occasions by [redacted] at the Neil Ave. KRG office that the first months rent was required byAugust 1st, 2013, 2 weeks before occupancy of the [redacted] Ave. Apt. #10 apartment on the 15th ofAugust and that in doing so (having to pay ahead 2 weeks) would give [redacted] the last 2 weeks, July15th July 31st, 2014 free as all subsequent months rent (starting September 2013) were due each monthby the 15th. I was in regular contact with [redacted] at the Neil Ave office making sure everything was takencare of on my and their ends. My credit history with them speaks for itself as does my credit history ingeneral. I scheduled online payments and they were paid without fail on time or before. I am the one inthe household that takes care of everything financially and am also on top of everything. In fact Igenerally pay every bill before and quite often more than is due. That is why I know [redacted] told me twicethat the 2 weeks in question were free, being we were paying 2 weeks ahead on rent.I consulted with [redacted] concerning " The Claim " that [redacted] made several attempts to communicatewith her. [redacted] stated that " Only one call was made late one night and she tried calling back a coupleof times but couldn't get a hold of anyone till the next day ". [redacted] also stated " At no point was shemade aware of the fact that she could turn in the keys after business hours. I have enclosed a copy of[redacted]'s employer (Tandy's)with the business hours 9-6. I've dealt with many other realty companiesin my years and never found one to be as difficult as KRG. Their hours of operation are not conducive inany way to the needs of their clients. We had a horrible time trying to see the apartment prior to paying[redacted]'s security deposit and rent being the hours of operation M-F 9-5 and no weekend or eveningshowings. We ( [redacted]'s father and I ) had to take a day off work and drive from 3 hours away.When we finally were able to see the apartment we understood that the apartment was occupied by acollege student and was in a state of disrepair due(as stated in previous dispute of being charged forthese damages) to this but were appalled that no attempt was made to clean carpet, replace blinds etc,etc, etc as previously stated. I definitely quickly became overwhelming dissolutioned with KRG and amcontinuing to feel that way but to an unimaginable level. It has not been a pleasant experience.Thank you for your time,[redacted]
I am disputing the validity of the $portion for rent-late-charge-extra possession of days fordates of July 31stApartment lease was from August 15th, to July 31st, 2014.I, [redacted] , c/o [redacted] , cosigner and payer of rent for [redacted] was told on 2separate occasions by [redacted] at the Neil AveKRG office that the first months rent was required byAugust 1st, 2013, weeks before occupancy of the [redacted] AveApt#apartment on the 15th ofAugust and that in doing so (having to pay ahead weeks) would give [redacted] the last weeks, July15th July 31st, free as all subsequent months rent (starting September 2013) were due each monthby the 15thI was in regular contact with [redacted] at the Neil Ave office making sure everything was takencare of on my and their endsMy credit history with them speaks for itself as does my credit history ingeneralI scheduled online payments and they were paid without fail on time or beforeI am the one inthe household that takes care of everything financially and am also on top of everythingIn fact Igenerally pay every bill before and quite often more than is dueThat is why I know [redacted] told me twicethat the weeks in question were free, being we were paying weeks ahead on rent.I consulted with [redacted] concerning " The Claim " that [redacted] made several attempts to communicatewith her [redacted] stated that " Only one call was made late one night and she tried calling back a coupleof times but couldn't get a hold of anyone till the next day " [redacted] also stated " At no point was shemade aware of the fact that she could turn in the keys after business hoursI have enclosed a copy of [redacted] 's employer (Tandy's)with the business hours 9-I've dealt with many other realty companiesin my years and never found one to be as difficult as KRGTheir hours of operation are not conducive inany way to the needs of their clientsWe had a horrible time trying to see the apartment prior to paying [redacted] 's security deposit and rent being the hours of operation M-F 9-and no weekend or eveningshowingsWe ( [redacted] 's father and I ) had to take a day off work and drive from hours away.When we finally were able to see the apartment we understood that the apartment was occupied by acollege student and was in a state of disrepair due(as stated in previous dispute of being charged forthese damages) to this but were appalled that no attempt was made to clean carpet, replace blinds etc,etc, etc as previously statedI definitely quickly became overwhelming dissolutioned with KRG and amcontinuing to feel that way but to an unimaginable levelIt has not been a pleasant experience.Thank you for your time, [redacted]
Unfortunately, after years *** recently left our organization so I am unable to discuss this matter with herI fear some type of miscommunication occurred between her and Ms*** as the financial part of this is pretty straight forward - her daughter had a lease for months and Ms*** paid months of rent.*** (manager at the campus office) is still confident in her notes and records and firmly believes the amount is due.However, with being short handed at the campus office, moving this to mediation is unappealing at this point in timeTherefore, it is easier for me to just settle this and refund the $in question if this is still acceptable to Ms.***Please let me know.thanks
I did send a reply to on 2-12-and directly addressed it to youIt was within the time frame I made sureI'm not sure if the President's holiday held mail up?I guess another case of snail mailI will respond by email from now on if that's bestI'm attaching a copy of my responseI do not consider this a closed matter as you will seeI'm not sure if my other email went through so there may be from me. Thank you for your time,
Hi ***I have reviewed this situation with ***, our campus office managerWhile she is confident/comfortable with the detailed billing on the security deposit return form, we also are interested in keeping customers happy and being as fair and understanding as possibleTo this end, we are willing
to forgo the damages portion to accomplish this.However, the rent-late charge - extra possession of days until keys were returned is certainly not in question*** made several attempts to communicate regarding this but found *** to be unresponsive.Therefore, the $portion is unquestionably valid and we will forgo the other part.This would return $of the deposit which is much less than Ms*** has requestedIf this is acceptable, fineIf not, we would request some type of mediation with your firm to address this.Please let me know how we are proceeding after you check with her.Thank you
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. I will agree to the $400.00 refund from Kohr Rohr Griffith realty.
I am disputing the validity of the $360 portion for rent-late-charge-extra possession of 5 days fordates of July 31st. Apartment lease was from August 15th, 2013 to July 31st, 2014.I, [redacted], c/o [redacted], cosigner and payer of rent for [redacted] was told on 2separate occasions by [redacted] at the Neil Ave. KRG office that the first months rent was required byAugust 1st, 2013, 2 weeks before occupancy of the [redacted] Ave. Apt. #10 apartment on the 15th ofAugust and that in doing so (having to pay ahead 2 weeks) would give [redacted] the last 2 weeks, July15th July 31st, 2014 free as all subsequent months rent (starting September 2013) were due each monthby the 15th. I was in regular contact with [redacted] at the Neil Ave office making sure everything was takencare of on my and their ends. My credit history with them speaks for itself as does my credit history ingeneral. I scheduled online payments and they were paid without fail on time or before. I am the one inthe household that takes care of everything financially and am also on top of everything. In fact Igenerally pay every bill before and quite often more than is due. That is why I know [redacted] told me twicethat the 2 weeks in question were free, being we were paying 2 weeks ahead on rent.I consulted with [redacted] concerning " The Claim " that [redacted] made several attempts to communicatewith her. [redacted] stated that " Only one call was made late one night and she tried calling back a coupleof times but couldn't get a hold of anyone till the next day ". [redacted] also stated " At no point was shemade aware of the fact that she could turn in the keys after business hours. I have enclosed a copy of[redacted]'s employer (Tandy's)with the business hours 9-6. I've dealt with many other realty companiesin my years and never found one to be as difficult as KRG. Their hours of operation are not conducive inany way to the needs of their clients. We had a horrible time trying to see the apartment prior to paying[redacted]'s security deposit and rent being the hours of operation M-F 9-5 and no weekend or eveningshowings. We ( [redacted]'s father and I ) had to take a day off work and drive from 3 hours away.When we finally were able to see the apartment we understood that the apartment was occupied by acollege student and was in a state of disrepair due(as stated in previous dispute of being charged forthese damages) to this but were appalled that no attempt was made to clean carpet, replace blinds etc,etc, etc as previously stated. I definitely quickly became overwhelming dissolutioned with KRG and amcontinuing to feel that way but to an unimaginable level. It has not been a pleasant experience.Thank you for your time,[redacted]