First Community Mortgage, Inc.

While living in the Murfreesboro, TN area I've had first hand experience using First Community Mortgage for of home loans I've needed over the yearsTheir employees have always been professional and shown care throughout the mortgage loan processI would recommend anyone needing a mortgage loan to at least consult with FCM, I am confident they'll be one of the best companies you can work with

I am rejecting this response because:
1) No min price of $after hours price quote was given to me over the phone PRIOR to the tech arriving
2.) No price quote was given at the TIME of the tech's arrival
3.) The area of the estimate for the consumer (if the estimate is to exceed $25.) for an initial was already filled in by tech or another person OTHER than the customer
4.) If I have known ahead of time what the cost would be at the time of completion,there is no way I would have authorized it
5.) Business has NOT addressed in their response what they state in their own yellow pages ad
Regards,
*** ***

To whom it may concern,
First of all thank you Revdex.com of
making us aware of these so called bad service calls we makeI have been
fixing toilets, sinks, tubs faucets disposals etc, if you name it I have done
it for the past yearsI heard all kinds of things about these jobs
but for
this lady to say I went to the truck and acted like I got a part and came back
in and put the lid back on is crazyI made two trips to the truck to get the
right parts and spent about minutes on putting everything in properly in
place to make sure it workedShe also had another problem with her toilet that
I made her aware of but she said no not to fit it, that it was okSo I made
out my bill which was for $This was a weekend charge and after hours it
was about days later she called the office she said she was having problems
with her toilet againSo I went back outI told her it was the part I said
needed replaced I know the lady is up in age so I got the part and put it in
her toiletThis part would have made her bill higher than $But on the
second trip I went ahead and put the part in and I did not charge her anything
No service call, labor or partsThis was FreeThe statement the [redacted]
has stated is not trueBut like I said she is up in ageShe is still in the
1920, and 1930'sThings are not the way they used to beShe was complaining
about [redacted] charging her $to install her tankIf she would check around she
will find that the average cost of labor to install a new hot water tank is
$[redacted] just wants something for nothingI think she did get a good
deal

First of all Mr[redacted] had already looked at the book and
seen the special 8-5pmDid he think the price went down after 5pm? Of course
not
Why did he not ask for the price after o'clock if he had he
would have got oneWe don't come out and give free estwe give them over the
phone as I said before
We don't expect our service men to tell the customer once he
gets thereBecause we already had the ok to come out we give prices over the
phoneWe take calls all day long the girls are busy sometimes if you don't ask they
might forget to tell youIf Mr[redacted] checked the book out why didn't he ask
for afterhours pricing? As far as drain work you don't know how long it will
takeThere is no way of knowing because it is depending on how bad the line is built upAs far
as the yellow book it reads for itselfIf we don't give all the information
you need to have a job done then it is up to the customer to ask the questions
We will give them to you and they are free
Thank you ,
[redacted]

Mr
[redacted] did call A-Buckeye Rooter Service
about a toilet that needed
repaired so we sent a technician out to fix the toilet when he got to Mr
[redacted] house to check the toilet out and fix the shower they did not have the
toilet flapper that fit Mr[redacted] toiletSo they did have to go to the
supply house and get oneThere are hundreds of different kinds of toilets we
cannot carry every one of those parts every once and awhile we have to make
trip to get a partMr[redacted] did pay us for the work and parts and said he
was satisfied with the work and signed the receiptsAs you see he said he went
to [redacted] and got new parts, they were the same parts we had picked up the
first timeHe did not try to get a hold of us to tell us until after he went
and got new partsHad he called about and said the parts were bad they would
have been under warranty and when the technician returned we could have fixed
it or replaced itWhen a toilet is losing water there are different things
that could be wrong with itIt could be the handle to the toilet, the chain to
tight or the flapper not sealing just rightSo when he took it and got a new
one from [redacted] he wanted the new parte changed outSo that is why he got
charged for a service call and labor againWe did not get a call that the
toilet had the same problem he went and got the parts first and got upset with
the second chargeHe wanted it done over with parts he picked up from [redacted]
as far as not getting back with Mr[redacted] we always get back with all of our
customers if there is a problemWe do have a person named [redacted] that handles
curtain things for the company but for getting back with customers I do that I
have been gone for two weeks out of town on personal business and just got back
in town as for Mr[redacted] he should have called back and said the toilet was
doing the same thing we would have checked this out and it have been corrected
at no charge but he wanted his parts in so I feel we owe Mr[redacted] nothing
Thanks,
[redacted]

They advise you will go through an inquisition to get a mortgage loan and that is absolutely correct.

1.  Mr. [redacted] states on the original service call, "...they did have to go to the supply house…" to get a flapper valve.  He then states Mr. [redacted] "...went to [redacted] and got new parts, they were the same parts we picked up the first time." The flapper valve installed on the first visit, was not a Toto commode part.  To get Toto parts, you you must go to [redacted] on Alum Creek Drive near Frebis Avenue, or Worley on Greenlawn Avenue near  I71.  His technicians were gone about 20 minutes, to pick up the flapper valve they installed.  I'll leave it to Mr. [redacted] to explain how the technicians were able get from Hilliard to either [redacted] or Worley  and back, when the freeways are jammed with late afternoon traffic. I would suggest, the technicians went to either [redacted]'s or [redacted] in Hilliard and got a generic flapper valve that proved to be unreliable. 2.  Mr. [redacted] states "...We did not get a call that the toilet had the same problem…".  This is not true.  On the second call for service, I explicitly stated that Buckeye had been here before on this problem, and the commode still leaks.  Further, Mr. [redacted], in his response, never disputes the commode was still leaking.  Consequently, as he states, if "...the parts were bad they would be under warranty and when the technician returned we could fix it or replace it…".  This is exactly what I wanted.  The original part worked about 60% of the time.  A 40% failure rate is unacceptable. 3.  Mr. [redacted] states Mr. [redacted] "...wanted the new part changed out..".  This is true.  I had been troubleshooting the leaky commode after the first service call.  The handle was ok, the chain was not too tight, but the flapper valve was not seating properly all of the time.  The generic valve was just not reliable.  I could see the following happening.  The technician would come out again on the second service call, flush the commode and the flapper valve would properly seat.  He'd repeat this and the valve would properly seat the second time, and a third, etc.  A 40% failure rate does not mean four failures in ten tries.  If a failure does not occur while he was here, he leaves because three is nothing for him to do. As Mr. [redacted] states, I went to [redacted] and got a Toto flapper valve and then called  Buckeye.  It is my opinion Buckeye would be very reluctant to  go to [redacted] or Worley and get the proper part, on a second service call for which they were not going to be paid.  They were unwilling to do this on the first service call. 4.  Mr. [redacted]'s position is that I have some Toto flapper valve fetish.  I'm compelled to  have nothing but Toto parts in the commode.  This is absurd.  I signed the original order as having a satisfactory repair based on my flushing the commode one time and the non-Toto valve seated properly.  If I want only Toto parts, I would have stated so when I originally called Buckeye;  I never expected them to have Toto parts on their truck and I would never have signed the work order indicating a satisfactory non-Toto repair. 5.  Mr. [redacted] conveniently does not address his business's poor customer service.  I am left to conclude Mr. [redacted] abandoned his business for two weeks while he was absent on personal business. 6.  All I ever wanted was a commode that didn't leak.  With the Toto valve installed, the commode no longer leaks

I am rejecting this response because:1.  Mr. [redacted] states that I did not call Buckeye to report the commode was still leaking.  This is untrue: I told this to the lady on the phone call that Buckeye had been there before and the commode was still leaking.  When the service technician arrived on the call back, the first thing I did was show him the Buckeye invoice for the initial service.
2.  Mr. [redacted] states the new part has nothing to do with the initial service.  The initial service consisted of installing a new generic flapper valve that proved to be unreliable.  The call back consisted of installing a Toto flapper valve in a Toto commode that has solved the problem.  Mr. [redacted]'s position has no logic.
Regards,
[redacted]

To whom it may concern,Mr. [redacted] is fabricating his story. We installed nothing but the best parts. We have been doing this for 43 years. If the customer does not mention that we are out for the same issue when a new guy comes out he does not know we had previously worked on it. If he asked for the parts to be installed we do as the customer asks.Thank you,[redacted]

To whom it may concern,
I am not going to sit here writing he said I said the fact
of it is he called us out to fix the toilet if he thought there was a problem
with the toilet he should have called us backWe would have checked it out at
no cost to him but he went and got new parts then called us back to install his
parts that had nothing to do with what we had already doneHe wanted his own
parts installed, and that is what he gotSo there it is, that's why he got
charged again
Thank you,
[redacted]

To whom it may
concern,
Mr[redacted] called us about his
kitchen sink on Friday 1/2/after 5:30pmHe wanted us to make a service call
on his kitchen sink to clean it out because of a stoppageAs you see in
his
statement he mentions it was after 5:30pm and you see he also mentions that our
ad reads Monday-Friday 8-5pmSince it was after hours that special is no
longer availableAfter 5pm our minimum charge is $ plus taxIt could
be more if it takes longer to clean out the drain or repair itIf we receive
your call anytime between those hours we will honor that price even if we are
unable to get to you until 8pmIf you call Monday – Friday between 8-5pm do
have to mention the ad to be able to get the special priceThis is in the ad
as well"Mention this ad at time call" If you do not mention the ad you do not
get the discount because the person answering the phone has to put it in the
system before they go outTelling the service tech upon arrival does not
countThey are not able to put it in the computers in the officeWe do pay
our technicians time and a half after hoursThis is why we have a set minimum price
after hours of $plus tax and this price can go up depending on the job and
situationAll of our technicians work by the hour we are not like most companies
who pay their contractors a percentage of the jobWe give our prices from the
book and over the phoneWe do not just tell you we will come out to give you a
free estimate just to get our foot in the doorWe do not want to waste the customer's
time nor do I want to pay my employee for driving out and not doing any work
So we will give over the phone pricingI do know that we charge half of what
other companies are charging because of the way we do businessWe do not waste
customer's time or our timeWith me being a business owner I have to know what
others are charging so that we too can stay in business without ripping others
offAs far as buying a new machine for us the costs of the machine that the
technicians use is $and are made by MytannaYou can always get online and
view the price of the machines that we useAs far as an attorney, I called my
attorney and asked him his hourly chargeHe said his hourly rate starts at
$and goes upHe said other attorneys charge even more than he doesAs far
as the technician being there for a half hour it took him a half hour to drive
there, half hour to do the job and a half hour back to the shop, so therefor we
paid the tech for ½ hoursWe use vehicles in our business because there is
no way we can us aircraftI think we were very fair with Mr[redacted] and we don't
owe Mr[redacted] anythingWe were very fair with himIf we run our business on
the way customers think the pricing should be (naming their own price) then
there would be no way a company could stay in business not even for a monthIf
you go to buy a lawn tractor or an item from a department store do you get to
make your own price, or not pay taxes on it? The answer is NO!
Thank you,
[redacted]