First Cornerstone Group, LLC

[redacted] Revdex.com Complaint # [redacted] - Second Response from First Cornerstone Group We dispute the claim of this customer for the second timeWe have responded to each inquiry with proper instruction on how to return materials for refund since initial email was submitted on 3/11/Client is now well aware of return policy through the email responses provided via our Client Care systems and now the complaint responsesClient has not returned any materials as of 4/3/Client is now outside 30-day timeframe for return on the program per our policy because Client has failed to comply with the instruction providedAll information on how to return program have been provided to ClientThis included the address for the return and the date we need to receive the items backClient has failed to comply with the instruction provided Here are the facts: The return policy is days from the purchase dateThis is posted on all websites for purchasing programs AND all webinars that Client admits to participating inPolicy is as follows: “I can notify you in the first days from my order date or by the end of the LIVE Boot camp I attend, whichever is sooner, and receive a 100% refundGuaranteedI simply return the physical materials within days from my order date AND I keep all of the digital downloads.” Again, Client was well aware of return policy as it is shown directly in every webinar that we hostScreen grab of the webinar and the slide where this is shown is attached for reference Policy has been the same and been stated even before program was purchasedAs shown on webinar screenshot Client has not returned ANY materials to our offices, but has received all materials included with the programAlso has received bonus items exclusive to this program Return instructions have now been provided several times to the clientThe first in the email response on 3/The second on 3/and now multiple times from Revdex.com complaint responses Client has failed to comply with the instruction that was given multiple times to obtain possible refundClient is now outside the policy guidelines which is days from purchase date; making her no longer eligible for refund on program As of 4/3/17, no materials have been returned to our offices per the instructions provided and Client is now outside the time frame for possible refund on this program Attached are the emails sent to the Client’s only email address ***[redacted] @ [redacted] .com indicating how to return materialsa Screenshot from the webinar that client has admitted to participating in that clearly states the same return policy as above Not the “of course you can get your money back” reference that client has madePolicy is shown in every webinar that is hostedb Emails to client with access information for program, confirmations, bonus materials, invoices, and previous promotional emailsc Shipping list and delivery confirmation for materials sent to client

[redacted] contacted us through client care on October and again on the 14th requesting a refund We acknowledge his emails and per his account information below we refunded him on the 10/10/ Credit Card (Manual) MANUAL - PAID $ N/A 10/16/ Refund Refund Applied -$ Payment has been cancelledPlease verify that client's money has been returned 10/16/ Credit MANUAL - PAID $1, [redacted] Approved Payment Total $1, [redacted] $

[redacted] Revdex.com Complaint # [redacted] - Response from First Cornerstone GroupWe dispute the claim of this customerThe facts are belowWe have responded to each inquiry with proper instruction on how to return materials for refundClient is now outside day time frame for return on program, and has not returned materials as instructedHere are the facts: The return policy is days from the purchase dateThis is posted on all websites and order formsThis is also said by the Strategist that the Client made the purchase withPolicy is as follows: “I can notify you in writing at ([email protected]) in the first days from my order date or by the end of the LIVE Boot camp I attend, whichever is sooner, and receive a 100% refundGuaranteedI simply return the physical materials within days from my order date AND I keep all of the digital downloads.” Chronology of events: a 2/20/17- Client ordered program and set up payment plan with Chief Strategist, for payments of $b 3/11/17- Client sent email to Client Care for instruction on how to return materials for refundc 3/13/17- First Response provided to client’s email that was received over weekendResponse indicated clearly on how to return materials for refundd 3/22/17- Client emailed a second time after second payment for program had been billede 3/22/17- Second response provided to Client the same day as email was receivedReferencing first email on 3/13/f 3/29/17- Client has not returned materials to our offices as she was instructed in two separate emails in response to her inquiry As of 3/20/17, the return period for program has now expired per policy guidelines as shown aboveReturn policy is days from purchase date, which client has not complied with as instructed in two separate emails Attached are the copies of our email correspondence directing the customer on how to return the materialsAgain, Client has not complied with the instruction provided and has not returned materials within return policy time frame

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me It took months, but after filing this complaint, this company finally made good on their errors and refunded the funds they erroneously withheld Thank you Revdex.com for your assistance with this matter

Revdex.com:
This letter is to inform you that First Cornerstone Group, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/22/and assigned ID ***.Hi.This issue has been resolved, I have received the refund Thanks, ***
Regards,

Ms***'s complaint was sent to *** ***, has been addressed, and she has been refunded the full amount she requestedWe received confirmation from Ms*** that she has indeed already been credited the requested amounts to her credit cards, and she has been issued the remainder via check
which was mailed directly to her

*** *** Revdex.com Complaint #***- Response by First Cornerstone Group With the receipt of the Revdex.com complaint, this is the first request for a refund received from the customerAttached are all the relevant emails and broken down responseWe suspect that the customer is not receiving our
emails so we have attempted to call him as well at both of his phone numbersUpon return of the product within days, the product price shall be refunded

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

[redacted],Wishing you the best.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  The money, LONG OVERDUE, has posted. I should have been compensated more for my inconvenience, however, just glad to get what belonged to me.

After reviewing the customers complaint and information Ms. [redacted] provided, we have reopened her customer ticket.  It appears that Ms. [redacted] attempted to return her product in the designated time period, however, she had sent it to an old company address that delayed the receipt of the product...

by  9 additional days which was outside our refund policy and we subsequently  we had returned the product to her. We will be requesting that the Ms. [redacted] return the product and upon return we will issue the refund requested.

[redacted] Revdex.com Complaint #[redacted]- Second Response from First Cornerstone Group We dispute the claim of this customer for the second time. We have responded to each inquiry with proper instruction on how to return materials for refund since initial email was submitted on 3/11/17. Client is now well aware of return policy through the email responses provided via our Client Care systems and now the complaint responses. Client has not returned any materials as of 4/3/17. Client is now outside 30-day timeframe for return on the program per our policy because Client has failed to comply with the instruction provided. All information on how to return program have been provided to Client. This included the address for the return and the date we need to receive the items back. Client has failed to comply with the instruction provided.   Here are the facts: 1.       The return policy is 30 days from the purchase date. This is posted on all websites for purchasing programs AND all webinars that Client admits to participating in. Policy is as follows: “I can notify you in the first 30 days from my order date or by the end of the LIVE Boot camp I attend, whichever is sooner, and receive a 100% refund. Guaranteed. I simply return the physical materials within 30 days from my order date AND I keep all of the digital downloads.” 2.       Again, Client was well aware of return policy as it is shown directly in every webinar that we host. Screen grab of the webinar and the slide where this is shown is attached for reference. 3.       Policy has been the same and been stated even before program was purchased. As shown on webinar screenshot. 4.       Client has not returned ANY materials to our offices, but has received all materials included with the program. Also has received bonus items exclusive to this program. 5.       Return instructions have now been provided several times to the client. The first in the email response on 3/13. The second on 3/22 and now multiple times from Revdex.com complaint responses. 6.       Client has failed to comply with the instruction that was given multiple times to obtain possible refund. Client is now outside the policy guidelines which is 30 days from purchase date; making her no longer eligible for refund on program. 7.       As of 4/3/17, no materials have been returned to our offices per the instructions provided and Client is now outside the time frame for possible refund on this program. 8.       Attached are the emails sent to the Client’s only email address [redacted].[redacted].com indicating how to return materials. a.       Screenshot from the webinar that client has admitted to participating in that clearly states the same return policy as above.  Not the “of course you can get your money back” reference that client has made. Policy is shown in every webinar that is hosted. b.       Emails to client with access information for program, confirmations, bonus materials, invoices, and previous promotional emails. c.       Shipping list and delivery confirmation for materials sent to client.

[redacted] Revdex.com Complaint #[redacted]- Response from First Cornerstone Group. We dispute the claim of this customer. The facts are below. We have responded to each inquiry with proper instruction on how to return materials for refund. Client is now outside 30 day time frame for return on program,...

and has not returned materials as instructed. Here are the facts: 1.       The return policy is 30 days from the purchase date. This is posted on all websites and order forms. This is also said by the Strategist that the Client made the purchase with. Policy is as follows: “I can notify you in writing at ([email protected]) in the first 30 days from my order date or by the end of the LIVE Boot camp I attend, whichever is sooner, and receive a 100% refund. Guaranteed. I simply return the physical materials within 30 days from my order date AND I keep all of the digital downloads.” 2.       Chronology of events: a.       2/20/17- Client ordered program and set up payment plan with Chief Strategist, for 3 payments of $999. b.       3/11/17- Client sent email to Client Care for instruction on how to return materials for refund. c.       3/13/17- First Response provided to client’s email that was received over weekend. Response indicated clearly on how to return materials for refund. d.       3/22/17- Client emailed a second time after second payment for program had been billed. e.       3/22/17- Second response provided to Client the same day as email was received. Referencing first email on 3/13/17. f.        3/29/17- Client has not returned materials to our offices as she was instructed in two separate emails in response to her inquiry. 3.       As of 3/20/17, the return period for program has now expired per policy guidelines as shown above. Return policy is 30 days from purchase date, which client has not complied with as instructed in two separate emails. 4.       Attached are the copies of our email correspondence directing the customer on how to return the materials. Again, Client has not complied with the instruction provided and has not returned materials within return policy time frame.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I have offered to return the materials twice during this Revdex.com process.  Mr [redacted] has not responded except to say I have not returned them. I maintain that if they are willing to refund what I have paid, I will send the materials (which are unopened) back by overnight delivery. There was nothing on the webinar that I saw as they are now indicating. For one thing, before the end of the webinar, Mr [redacted] encourages listeners to call and place an order. That process took over 20 minutes and by completion of the call, the webinar was over.  I did not have the website so whatever information was on the site was not available to me. Mr [redacted] attempts to inform of his policy were ineffective in my case and I respectfully request a refund and I will return the materials. I do not think it would be prudent for me to return the materials without An agreement to that effect. [Provide details of why you are not satisfied with this resolution.]
Regards,
  [redacted]

[redacted] contacted us through client care on October 12 and again on the 14th requesting a refund.   We acknowledge his emails and per his account information below we refunded him on the 10/16. 10/2015

Credit Card (Manual)

...

MANUAL - PAID

$500.00

N/A



10/16/2015
Refund
Refund Applied
-$500.00
Payment has been cancelled. Please verify that client's money has been returned.




10/16/2015

Credit

MANUAL - PAID

$1,500.00

[redacted] Approved.





Payment Total
 
 
$1,500.00
 




[redacted]
 
 
$0.00