First Credit Services

I got a call from them after I argues about a crunch fitness scam I got tricked into, now I have them blocked. but if you block one number they use hundreds more calling from every state. I beleive tehir using internet phones. I have blocked 40 of their calls so far but they just keep calling.

Revdex.com: Thank you for your quick resolution The account has been removed from my credit report since my initial contact with your agency, however the letter they supplied to your agency is full of lies I have uploaded information in regard to this alleged account with dates I cannot understand how I went from having a retro-fitness account to going though [redacted] and then end up with First Credit Service I would like to know how they summed up $? I would like to file charges and/or complaints for violations for Federal and State statutes on fraudulent extortion and illegal collection activities I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

In response to the letter received from [redacted] : Mr [redacted] is correct, he requested a letter to be sent to him after his payment was madeOur office typically does not send these letters for days to ensure that the consumers payment does not come back to our office nsfWe did find that our collector did not advise Mr [redacted] that there would be a delay and for that, we apologizeMr [redacted] made his payment on 2/8/and we sent Mr [redacted] a paid in full letter today to his address of [redacted] First Credit Services takes complaints very seriously and we appreciate this opportunity to fix this issue for Mr [redacted] We sincerely apologize for any inconvenience caused and thank him for the opportunity to resolve this matter

Mr [redacted] filed a complaint with our office via email and his complaint was resolved within two daysMr [redacted] reached out to our office to inform us that [redacted] had incorrectly reported a debt to his creditFirst Credit Services is a data furnisher and we do not physically place debts on the credit of an individualAfter investigating Mr***'s claim that a debt was incorrectly reported to his credit, our office performed a full investigation and found that Mr [redacted] has the same name of a consumer that did have a debtOur office immediately sent a request to [redacted] to remove this debt from Mr***'s creditIf Mr [redacted] is still experiencing issues, we urge him to please reach out to our office just as he did previouslyWe are ready to address any questions or concerns he may still have around this issueWe appreciate the opportunity to respond to the complaint you received from Mr***Thank you, [redacted]

In regards to the inquiry received by Ms [redacted] , Ms [redacted] has been provided proof of the alleged debt on several occasions by our officeMs [redacted] 's gym moved locations and a notification was sent to its members giving them an opportunity to either cancel their membership or have the membership transferred to the new locationMs [redacted] 's contract allows for this When Ms [redacted] 's account fell delinquent the billing company as well a our office made calls in an attempt to collect the balance owingMs [redacted] had ample time to return the calls of the billing company, advise them that she her gym had closed and at that time they would have been able to tell Ms [redacted] that it switched locations since her claim is that she was never made awareFirst Credit Services, Inctakes complaints very seriously and we thank you for the opportunity to respond to Ms [redacted] 's inquiry Kind Regards, Brooke B [redacted]

In response to the letter received from [redacted] ***r: Ms***r does not have a contract with First Credit Services, Inc., however, she does have a contract with our client [redacted] who we work on behalf of Ms***r has made no attempt by phone or letter to discuss this matter, nor has Ms***r sent any dispute to our officeWe do not report to Equifax or Experian; the matter was only reported to TransUnion and has now been updated as disputedWe have included a copy of Ms***r’s contact showing Ms***rs signature and terms and conditions If Ms***r has any additional questions, she can contact our office at ###-###-#### and one of our representatives will be happy to assist her First Credit Services takes complaints very seriously and we appreciate the opportunity to respond to Ms***rs complaint

In regards to Ms [redacted] claim that she moved and her number changed All communications made to Ms [redacted] were done through the information that was provided by Ms [redacted] on her contractThe address and telephone number [redacted] had for Ms [redacted] is the same exact information Ms [redacted] provided to the Revdex.comAt this time, it does not appear that Ms [redacted] claim that she was not reachable are in-line with the current information she providedI have attached a copy of Ms [redacted] contract showing that her contact information has not changed First Credit Services takes complaints very seriously and we appreciate the opportunity to respond to [redacted] complaintThank you, Brooke B [redacted] Director of Compliance

In response to the letter received from [redacted] ***: Mr [redacted] opened a gym membership with our client [redacted] Lewisville 8/6/ Mr [redacted] was aware of the membership since he did attempt to cancel it (please see attached letter from Mr [redacted] to our client)Mr [redacted] should rest assured that this is not a scam and this account was sent our office because it is believed to be owed As a third-party collection agency, we must collect on the balances assigned to us as outlined to the consumer in his/her original contract with our clientWe take complaints very seriously, we have reviewed the documentation from our client and view the balance as validI sincerely apologize for any inconveniences regarding this matter and thank you for the opportunity to respond to the complaint you received from Mr***

Mr [redacted] , Please provide our office with an account number as well as the name of your wife so that we may investigate this matterAlso, if this alleged debt is under your wifes name, we ask that you please provide a letter from her giving permission to speak with your regarding this matter Thank you

In response to the letter received from [redacted] ***: Mr. [redacted] account was sent to our office by our client Retro Fitness Babylon. As agreed with our client, we placed calls and sent a letter to Mr. [redacted] attempting to resolve the outstanding matter. We had spoken with Mr. [redacted] and he... offered our office $100.00 to settle his account along with another account. This was not an offer we could accept. We offered Mr. [redacted] a settlement of $220.00 to cover both his account as well as the other individuals account. Mr. [redacted] decided to not take our offer so the account owing. All settlement offers are valid as long as our client will allow our office to take them and are subject to change at any time. Regarding Mr. [redacted] phone call to our office, the representative that took the call was having difficulty pulling up Mr. [redacted] account and asked Mr. [redacted] if he would like his “direct number” to call him back. The representative at no time offered to give Mr. [redacted] his cell phone number. Our representative was attempting to gain some additional time in order to pull up Mr. [redacted] account. Mr. [redacted] got frustrated, said he was going to file a BBB complaint towards our company and hung up. Shortly after Mr. [redacted] hung up on our representative was able to pull up the account and called Mr. [redacted] back. He did not call back from a cell phone. Had he called Mr. [redacted] from a cell phone, I would not have been able to pull the call recordings to listen to what took place on the call. Please rest assured, this is not a scam. Regarding Mr. [redacted] claim that he tried to cancel his contract multiple times: Mr. [redacted] will need to provide additional detail as to how he canceled his contract. Retro Fitness has not received a cancelation nor has Mr. [redacted] provided proof that it was canceled and that the gym failed to process the cancelation. I’ve attached a copy of Mr. [redacted] contract along with his payment history showing that there were several chargebacks performed. First Credit Services takes complaints very seriously. The only issue our office sees that took place was the failure of our collector to quickly pull up Mr. [redacted] account. We have spoken with the representative and additional training has been given. Thank you for the opportunity to response to the complaint you received from Mr. ***.

In response to the letter received from [redacted] : Mr [redacted] is correct; he did send our office a dispute letterOur office sent multiple requests to our client for validation of the debt and was not successful in obtaining sufficient validation to forward to Mr [redacted] At that time, our office should have closed Mr [redacted] account, however, due to an internal error, the account was not closed as it should have been, and the account remained openWe have processed a manual request to have this matter removed from Mr [redacted] credit report (we only report to [redacted] ) and we have closed the account and returned it to our client First Credit Services takes complaints very seriously and we appreciate this opportunity to fix this issue for Mr [redacted] We sincerely apologize for any inconvenience caused and thank him for the opportunity to resolve this matter and realize a deficiencyIf Mr [redacted] has any questions, he can reach out to me directly Sincerely, [redacted] Director of Compliance ###-###-####

First Credit Services did in fact remove that from the [redacted] Credit report within one week. I am very satisfied. Thanks so much.

Complaint: ***
I am rejecting this response because: My wife's name is *** ***I will fax a letter of authorization to communicate with you in the morning.I've been advised by *** *** aka *** *** *** *** *** PA that they were not pursuing these monieswhich is according to their communication with *** *** *** *** *** *** *** ***, GA *** has also stated that they were no longer pursuing the collection of the monies in questionPlease research and advise.
Regards,
*** ***

In response to the complaint received from Revdex.com in regards to *** ***; This account was placed with our office for collections by our client Retro Fitness Regarding Ms*** complaint that FCS has not sent a statement; our office did send a letter on
12/11/and did not receive a responseMs*** did request a letter from our office during our phone conversation on 4/16/which our representative had placed a request forI’ve attached a copy of the original communication that was sent to Ms***Regarding the complaint of repeated calls, our office has placed a cease to calls, Ms*** will need to contact our office if she would like to resolve the matter Thank you for the opportunity to respond to the letter you received from Ms***

Mr***, We have mailed validation of the alleged debt to your homeRegarding the fax, First Credit Services does not have a fax machine to communicate with consumersWe apologize for any confusion that may have taken place regarding your request to fax documentationAt this time, all we can do is apologize for whatever mishap took place. Please feel free to contact our office after reviewing it. Thank you, First Credit Services, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***r

In response to the letter received from *** ***: Ms*** account was placed with our office for collections by our client Retro Fitness because a formal request for cancelation had not been receivedUpon receiving Ms*** dispute, we reached out to our client
for a copy of the contract and payment history and were unable to obtain a copy in a timely manner and closed the account on 12/21/All Ms*** needed to do was contact our office to find out that the account had been closed First Credit Services takes complaints very seriously and we appreciate the opportunity to respond to Ms*** complaint

Complaint: ***
I am rejecting this response because: this doesn't constitute proof of address or any number used to apparently reach me ???
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

In regards to the inquiry received by Ms. [redacted], Ms. [redacted] has been provided proof of the alleged debt on several occasions by our office. Ms. [redacted]'s gym moved locations and a notification was sent to its members giving them an opportunity to either cancel their membership or have the...

membership transferred to the new location. Ms. [redacted]'s contract allows for this.  When Ms. [redacted]'s account fell delinquent the billing company as well a our office made calls in an attempt to collect the balance owing. Ms. [redacted] had ample time to return the calls of the billing company, advise them that she her gym had closed and at that time they would have been able to tell Ms. [redacted] that it switched locations since her claim is that she was never made aware. First Credit Services, Inc. takes complaints very seriously and we thank you for the opportunity to respond to Ms. [redacted]'s inquiry.  Kind Regards, Brooke B[redacted]