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First Elite Mangement LLC

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Identity Protection Plus9597 Jones Road #660 Houston, TX 77065 Tel. No.: [redacted] Email Address: [redacted]    ...

                                        ...                                 April 27, 2016   The Dispute Resolution Team 1333 West Loop South Ste 1200 Houston, TX 77027 Phone: (713)341-6116  FAX: (713)867-4947   [redacted]     [redacted]  [redacted] Our Ref no.: [redacted]   Dear Sir/Madam,   We received your email on April 20, 2016. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed Torchawa [redacted] complaint, in detail. Our findings are as follows: 1) Our records indicated that Torchawa Harris spoke to one of our sales representative and agreed to enroll in our service. 2) Torchawa Harris enrolled in our service and that service was made available to her.  We quite simply asked Torchawa Harris to pay for the service at the agreed price. 3) Nevertheless, in order maintain goodwill with Torchawa Harris her account has been cancelled. Her account reflects a zero balance and there will be no further billing to this account. 5) As a matter of policy, we do not report any data to any Credit Reporting Agencies.   In summary, we believe that we have been more than fair with Torchawa [redacted]   Best regards,   Sean [redacted] V.P. Consumer Relations

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