[redacted] had requested an itemized copy of the chargesAn itemized statement has to come from the original creditorSince the account has been placed in bad debt and assigned to Controlled Credit, the creditor had to remove the account from their active accounts receivable for accounting purposesThis transaction appears on the itemized statement as "Collector Writeoff - Credit" and can be misunderstood to mean there is a zero balanceThe collection write off is the amount transferred to Controlled Credit and is still outstandingThere is no other itemized statement that can be sentThe statement does not show any payments that would have taken care of the amount dueI am not able to attach a copy of the statement due to privacy lawsIf [redacted] has any other questions regarding the itemized statement provided he should call Patty O [redacted] Client Services Manager at [redacted] Sincerely, Daniel J H [redacted] ** President
See attached documentCONTROLLED CREDIT CORPORATION [redacted] December 3, Revdex.comE 4th Suite 600Cincinnati, OH 45202RE: Complaint ID# [redacted] ***,Controlled Credit Corporation (CCC) has obtained itemized statements listing insurance payments and adjustments for both the paid date of service and the outstanding date of service that CCC is handlingThese statements have been sent to [redacted] as he requested.According to the medical provider's billing office, services were provided on both and again on We questioned the duplication of one of the services on the date and it was explained that this service was ordered by the physician as a “comparison" which is common for services related to [redacted] ***'s diagnosis.We hope that this information will resolve [redacted] ***s questions regarding his servicesIf [redacted] has any additional questions or concerns he can contact Pat O [redacted] our Client Services Manager at [redacted] .Daniel JH [redacted] President [redacted] Address : P.OBox • Cincinnati, Ohio || Phone : (513) - || Fax : (513) - 6995www.controlled credit.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintI have not received the verification that they said they were sending and I was only treated on one day of service For your reference, details of the offer I reviewed appear below
I would consider the matter resolved if they would provide a detail accounting of the charges alleged that I owe including any and all insurance payments they received for the alleged dates of service
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The detailed billing statement provided to us again showed a zero balance They have failed to provide us with a statement showing that we have any balance with the vendor other than a zero balance
Regards,
*** ***
---------- Forwarded message ----------From: CountryStove Date: Sat, Jul 2, at 11:AMSubject: ID ***To: "***@cleveland.Revdex.com.org" ***,Here is our second response:From the very beginning of our interaction with this customer, we were in contact with *** ***, the furniture manufacturerWhether the customer realizes it or not, our salesman followed up and had multiple conversations with the company in order to get her issue resolvedEven to the extent that the president of *** was involved in these conversationsOur hope was to help this customer get her parts covered as a courtesy even though her warranty had been expired for yearsThis caused a long time delay and despite our efforts, we were not able to get the parts covered.We understand her frustration, but unfortunately, their warranty is cut and dry On June 8th, 2016, the customer contacted us again through email, and after one last conversation with ***, we emailed her back and offered to supply the chair seat at Country Stove's expenseHowever, at this point, Country Stove is under no obligation to offer her any replacement parts that are not covered under the manufacturer's warranty.
---------- Forwarded message ----------From: CountryStove Date: Fri, Jun 24, at 10:AMSubject: ID ***To: "***@cleveland.Revdex.com.org" ***, Here is our response to complaint ID ***:The furniture in question was
purchased in The manufacturer's warranty for the straps that have deteriorated is for years from the date of purchaseThe resin wicker material that has faded is also covered under the manufacturer's warranty for years from the date of purchaseThe furniture is years old and outside the manufacturer's warrantyAfter several discussions about this customer's issue with the manufacturer, they have declined to extend their warranty coverageThe warranty in question is from the furniture manufacturer not from Country StoveHowever, we did offer to replace the straps at Country Stove Co's expense but we never heard back on that offer to the customer.Please let us know if you need any more information.-Dominic F*
We have reviewed your complaint and original dispute with *** ***The proof of payment that you supplied was for date of
service This date of service is paid in fullThe account with
Controlled Credit Corporation is for date of service This date
of service is
still outstandingI have requested a copy of the itemized
charges and will send this to your home addressOnce you receive it
and have a chance to review, please contact Patty O*** Client
Services Manager ***
with any questions or concernsThis account has not been reported to
any credit reporting agency by Controlled Credit Corporation.Daniel J H*** **.PresidentControlled Credit Corporation
Country Stove Patio & Spa Royalton Rd North Royalton, OH Revdex.com Serving Greater Cleveland Euclid Ave., 4th FlCleveland, OH Dear Ms***, We have received your letter regarding our service call at Bill ***’s homeMr*** called to schedule service
on 5/26/The service call was scheduled for 6/12/Mr*** called for service on his Direct Vent Gas FireplaceWe were told that this unit had not been serviced for many yearsHe requested the service since he was preparing his home for saleWhen our service technician arrived, he checked the operation of the fireplace and removed the fixed glass panel on the face of the fireplaceHe then laid the glass on the tarp on the floor to clean itWhen he finished cleaning the glass, he raised it up to put the glass back on the fireplace and the glass shattered in his handsIt was not mounted or droppedIt is not uncommon for the glass on these types of units to have small fractures and cracks from years of use without any preventative maintenance done on themWhen this happened, the owner of Country Stove got a price for the replacement glass and called Mr*** with the priceOver the phone Mr*** and the owner agreed to share the price of the replacement and it was discounted by $This was selling the glass at costWe also did not charge over $service fee to return to replace the glassAt the time of that conversation, Mr*** agreed that was fairWhen the glass came in, we called Mr*** and scheduled a time to install the replacementAt no time prior to receiving the Revdex.com claim did we receive any sort of complaint from Mr*** about the service or having to pay for the replacement glassThe technician has told us that at the time of the service call, Darla *** was not presentMr*** was at home at the time, but was in and out of the room during the service callThe technician said that a girl, presumably their daughter and a friend were in an adjoining room and not presentWe do not believe that we are responsible for the glass breaking and do not feel reimbursing Mr*** is reasonableEspecially after both parties agreed on a solutionSincerely, Dominic Federico Country Stove and Patio Owner
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I thank CCC for a quick and favorable resolution to this issue
Regards,
*** ***
Controlled Credit Corporation (CCC) is representing *** *** *** in the collection of accounts The accounts were listed with our office between October, and January, for a total of $Upon receipt of the complaint CCC contacted *** *** *** regarding ***
***'s claim that he had not received a statement from their office*** *** *** concurred that they had not sent *** *** a statement on any of these accountsAs this is not their practice they are writing off the balances, total of $*** *** now has a zero balance for these accounts and these accounts are no longer in collection with CCCThe accounts were not reported to any credit reporting agency by CCCIf *** *** has any additional questions or concerns he should call Patty O*** Client Services Manager ***. Sincerely, Daniel J H*** Sr. President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Country Stove has never contacted me, I would continue to contact them for updates and they kept telling me they were checking and then no response until I emailed or called againThey never offered to pay for strap replacement. I understand they are not the manufacturing company but their follow up is terrible. At this point I want Country Stove to pay for replacement straps*** ***
CCC
is happy to review and respond to this dispute but we are unable to do
so without some identifying information that will allow us to locate the
account. Please provide your full name and/or patient's name and if
possible the account number so that your dispute can addressed. Daniel *...
See attached documentCONTROLLED CREDIT CORPORATION[redacted] December 3, 2015 Revdex.com1 E 4th Suite 600Cincinnati, OH 45202RE: Complaint ID# [redacted],Controlled Credit Corporation (CCC) has obtained itemized statements listing insurance payments and adjustments for both the paid date of service and the outstanding date of service that CCC is handling. These statements have been sent to [redacted] as he requested.According to the medical provider's billing office, services were provided on both 031415 and again on 031615. We questioned the duplication of one of the services on the 031615 date and it was explained that this service was ordered by the physician as a “comparison" which is common for services related to [redacted]'s diagnosis.We hope that this information will resolve [redacted]s questions regarding his services. If [redacted] has any additional questions or concerns he can contact Pat O[redacted] our Client Services Manager at [redacted].Daniel J. H[redacted] President[redacted] ** [redacted] ** ** [redacted]Address : P.O. Box 5154 • Cincinnati, Ohio 45205 || Phone : (513) 921 - 7584 || Fax : (513) 921 - 6995www.controlled credit.com
[redacted] had requested an itemized copy of the charges. An itemized statement has to come from the original creditor. Since the account has been placed in bad debt and assigned to Controlled Credit, the creditor had to remove the account from their active accounts receivable for accounting purposes. This transaction appears on the itemized statement as "Collector Writeoff - Credit" and can be misunderstood to mean there is a zero balance. The collection write off is the amount transferred to Controlled Credit and is still outstanding. There is no other itemized statement that can be sent. The statement does not show any payments that would have taken care of the amount due. I am not able to attach a copy of the statement due to privacy laws. If [redacted] has any other questions regarding the itemized statement provided he should call Patty O[redacted] Client Services Manager at [redacted]. Sincerely, Daniel J H[redacted] President
[redacted] had requested an itemized copy of the chargesAn itemized statement has to come from the original creditorSince the account has been placed in bad debt and assigned to Controlled Credit, the creditor had to remove the account from their active accounts receivable for accounting purposesThis transaction appears on the itemized statement as "Collector Writeoff - Credit" and can be misunderstood to mean there is a zero balanceThe collection write off is the amount transferred to Controlled Credit and is still outstandingThere is no other itemized statement that can be sentThe statement does not show any payments that would have taken care of the amount dueI am not able to attach a copy of the statement due to privacy lawsIf [redacted] has any other questions regarding the itemized statement provided he should call Patty O [redacted] Client Services Manager at [redacted] Sincerely, Daniel J H [redacted] ** President
See attached documentCONTROLLED CREDIT CORPORATION [redacted] December 3, Revdex.comE 4th Suite 600Cincinnati, OH 45202RE: Complaint ID# [redacted] ***,Controlled Credit Corporation (CCC) has obtained itemized statements listing insurance payments and adjustments for both the paid date of service and the outstanding date of service that CCC is handlingThese statements have been sent to [redacted] as he requested.According to the medical provider's billing office, services were provided on both and again on We questioned the duplication of one of the services on the date and it was explained that this service was ordered by the physician as a “comparison" which is common for services related to [redacted] ***'s diagnosis.We hope that this information will resolve [redacted] ***s questions regarding his servicesIf [redacted] has any additional questions or concerns he can contact Pat O [redacted] our Client Services Manager at [redacted] .Daniel JH [redacted] President [redacted] Address : P.OBox • Cincinnati, Ohio || Phone : (513) - || Fax : (513) - 6995www.controlled credit.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintI have not received the verification that they said they were sending and I was only treated on one day of service For your reference, details of the offer I reviewed appear below
I would consider the matter resolved if they would provide a detail accounting of the charges alleged that I owe including any and all insurance payments they received for the alleged dates of service
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The detailed billing statement provided to us again showed a zero balance They have failed to provide us with a statement showing that we have any balance with the vendor other than a zero balance
Regards,
*** ***
---------- Forwarded message ----------From: CountryStove Date: Sat, Jul 2, at 11:AMSubject: ID ***To: "***@cleveland.Revdex.com.org" ***,Here is our second response:From the very beginning of our interaction with this customer, we were in contact with *** ***, the furniture manufacturerWhether the customer realizes it or not, our salesman followed up and had multiple conversations with the company in order to get her issue resolvedEven to the extent that the president of *** was involved in these conversationsOur hope was to help this customer get her parts covered as a courtesy even though her warranty had been expired for yearsThis caused a long time delay and despite our efforts, we were not able to get the parts covered.We understand her frustration, but unfortunately, their warranty is cut and dry On June 8th, 2016, the customer contacted us again through email, and after one last conversation with ***, we emailed her back and offered to supply the chair seat at Country Stove's expenseHowever, at this point, Country Stove is under no obligation to offer her any replacement parts that are not covered under the manufacturer's warranty.
---------- Forwarded message ----------From: CountryStove Date: Fri, Jun 24, at 10:AMSubject: ID ***To: "***@cleveland.Revdex.com.org" ***, Here is our response to complaint ID ***:The furniture in question was
*
purchased in The manufacturer's warranty for the straps that have deteriorated is for years from the date of purchaseThe resin wicker material that has faded is also covered under the manufacturer's warranty for years from the date of purchaseThe furniture is years old and outside the manufacturer's warrantyAfter several discussions about this customer's issue with the manufacturer, they have declined to extend their warranty coverageThe warranty in question is from the furniture manufacturer not from Country StoveHowever, we did offer to replace the straps at Country Stove Co's expense but we never heard back on that offer to the customer.Please let us know if you need any more information.-Dominic F
We have reviewed your complaint and original dispute with *** ***The proof of payment that you supplied was for date of
service This date of service is paid in fullThe account with
Controlled Credit Corporation is for date of service This date
of service is
still outstandingI have requested a copy of the itemized
charges and will send this to your home addressOnce you receive it
and have a chance to review, please contact Patty O*** Client
Services Manager ***
with any questions or concernsThis account has not been reported to
any credit reporting agency by Controlled Credit Corporation.Daniel J H*** **.PresidentControlled Credit Corporation
Country Stove Patio & Spa Royalton Rd North Royalton, OH Revdex.com Serving Greater Cleveland Euclid Ave., 4th FlCleveland, OH Dear Ms***, We have received your letter regarding our service call at Bill ***’s homeMr*** called to schedule service
on 5/26/The service call was scheduled for 6/12/Mr*** called for service on his Direct Vent Gas FireplaceWe were told that this unit had not been serviced for many yearsHe requested the service since he was preparing his home for saleWhen our service technician arrived, he checked the operation of the fireplace and removed the fixed glass panel on the face of the fireplaceHe then laid the glass on the tarp on the floor to clean itWhen he finished cleaning the glass, he raised it up to put the glass back on the fireplace and the glass shattered in his handsIt was not mounted or droppedIt is not uncommon for the glass on these types of units to have small fractures and cracks from years of use without any preventative maintenance done on themWhen this happened, the owner of Country Stove got a price for the replacement glass and called Mr*** with the priceOver the phone Mr*** and the owner agreed to share the price of the replacement and it was discounted by $This was selling the glass at costWe also did not charge over $service fee to return to replace the glassAt the time of that conversation, Mr*** agreed that was fairWhen the glass came in, we called Mr*** and scheduled a time to install the replacementAt no time prior to receiving the Revdex.com claim did we receive any sort of complaint from Mr*** about the service or having to pay for the replacement glassThe technician has told us that at the time of the service call, Darla *** was not presentMr*** was at home at the time, but was in and out of the room during the service callThe technician said that a girl, presumably their daughter and a friend were in an adjoining room and not presentWe do not believe that we are responsible for the glass breaking and do not feel reimbursing Mr*** is reasonableEspecially after both parties agreed on a solutionSincerely, Dominic Federico Country Stove and Patio Owner
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I thank CCC for a quick and favorable resolution to this issue
Regards,
*** ***
Controlled Credit Corporation (CCC) is representing *** *** *** in the collection of accounts The accounts were listed with our office between October, and January, for a total of $Upon receipt of the complaint CCC contacted *** *** *** regarding ***
***'s claim that he had not received a statement from their office*** *** *** concurred that they had not sent *** *** a statement on any of these accountsAs this is not their practice they are writing off the balances, total of $*** *** now has a zero balance for these accounts and these accounts are no longer in collection with CCCThe accounts were not reported to any credit reporting agency by CCCIf *** *** has any additional questions or concerns he should call Patty O*** Client Services Manager ***. Sincerely, Daniel J H*** Sr. President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Country Stove has never contacted me, I would continue to contact them for updates and they kept telling me they were checking and then no response until I emailed or called againThey never offered to pay for strap replacement. I understand they are not the manufacturing company but their follow up is terrible. At this point I want Country Stove to pay for replacement straps*** ***
CCC
is happy to review and respond to this dispute but we are unable to do
so without some identifying information that will allow us to locate the
account. Please provide your full name and/or patient's name and if
possible the account number so that your dispute can addressed. Daniel *...
H[redacted]PresidentControlled Credit Corporation
See attached documentCONTROLLED CREDIT CORPORATION[redacted] December 3, 2015 Revdex.com1 E 4th Suite 600Cincinnati, OH 45202RE: Complaint ID# [redacted],Controlled Credit Corporation (CCC) has obtained itemized statements listing insurance payments and adjustments for both the paid date of service and the outstanding date of service that CCC is handling. These statements have been sent to [redacted] as he requested.According to the medical provider's billing office, services were provided on both 031415 and again on 031615. We questioned the duplication of one of the services on the 031615 date and it was explained that this service was ordered by the physician as a “comparison" which is common for services related to [redacted]'s diagnosis.We hope that this information will resolve [redacted]s questions regarding his services. If [redacted] has any additional questions or concerns he can contact Pat O[redacted] our Client Services Manager at [redacted].Daniel J. H[redacted] President[redacted] ** [redacted] ** ** [redacted]Address : P.O. Box 5154 • Cincinnati, Ohio 45205 || Phone : (513) 921 - 7584 || Fax : (513) 921 - 6995www.controlled credit.com
[redacted] had requested an itemized copy of the charges. An itemized statement has to come from the original creditor. Since the account has been placed in bad debt and assigned to Controlled Credit, the creditor had to remove the account from their active accounts receivable for accounting purposes. This transaction appears on the itemized statement as "Collector Writeoff - Credit" and can be misunderstood to mean there is a zero balance. The collection write off is the amount transferred to Controlled Credit and is still outstanding. There is no other itemized statement that can be sent. The statement does not show any payments that would have taken care of the amount due. I am not able to attach a copy of the statement due to privacy laws. If [redacted] has any other questions regarding the itemized statement provided he should call Patty O[redacted] Client Services Manager at [redacted]. Sincerely, Daniel J H[redacted] President