First Esprit de Corps

This customer's account with First Esprit de Corps has been in collection for non-payment since early Over the past two and a half years, our company has made numerous attempts to contact the customer for payment, via telephone and US mail, to no avail
This customer recently contacted us, as apparently he is trying to obtain financing, and during that process he became aware of a derogatory notation from our company on his credit report Our customer service department has responded to each and every communication received from this customer It is simply not true nor possible that this customer tried to contact us for "days" without receiving a response from us, or called "times" without receiving a response It is true that calls sometimes do go to voicemail, as we are in the office only days per week, but we return each and every voicemail message as we receive them Possibly the customer called but did not leave messages?
Our customer service representative finally did speak with the customer's wife at his request and, as a courtesy, we agreed to reduce the delinquent balance from $1,to $ This was agreeable to the customer, and his wife provided us with debit card information for payment Unfortunately, the debit card has been dishonored by the customer's bank, and we therefore still have not received any paymentWe have attempted several times over the past week to contact the customer's wife by phone about the bad payment, but she has not called us back
Once this account has been paid in full, we will so notify the credit bureaus immediately

This company is horrible and shouldn't call themselves a military pride company. They swindle thousands of dollars from unsuspecting naval grads and many other service members. This is not a reputable business

I purchased a couple of rings from First Esprit de Corps 6 years ago. Tried to contact them immediately in order to replace a cracked stone possibly from transit on one of the rings, I never received a response from all avenues of contact from their contact us page on www.firstespritdecorps.com, this went on for weeks with no replied or straight to voicemail box which was full. I went to their location in old town, California 3 weeks in on my endeavor, only to be turned away by an employee and a security guard on a smoke break. where's my lifetime guarantee on ring and stone? too scared to send them to the address marked on their page to never get them back and piss away the money taken out of my allotments. just stick to a normal custom jewelry company for cherished memories.

I purchased a couple of rings from this company 6 years ago. Decided to contact them in order to replace the stone from one of the rings yet I never received a response, even after a few attempts at contacting them, nothing. Their website claims life time warranty on their rings, and after sending each one of my emails, their website also made the false claim of a prompt response. Once this company gets their money, I suppose they feel that they no longer need to provide any services, even though they clearly offer them on their site. Needless to say I will not be doing business with this company again. After this experience, I would be comprehensive to send in my ring, and risk not having it returned.

Review: I put down a deposit and arranged to buy a ring for my Navy Son on his graduation and my father retired Navy. On the basis of a Monthly Payment plan and after 2 nd Month there were 2 random Payments that came from the account that the deposit was made from. as well as the account arranged for payment. And in the same Month they called and said they lost the order with the ring size. Thereafter; I called and called and called I was spoken to so rudely and they was no assistance to resolve. I spoke to [redacted] she offerd to make 1 ring for the money paid and then she was no longer able to take my calls. Then it was as though I had to prove my payments. I did! And then I was put off endlessly after paying 400 + $ . GONE Nothing. NOTHING!!!!!! My son has been on Deployment 4 times. And I am on a budget and I have nothing to show, But a broken promise. Today I recieved a Threating response to a Collection letter I called on. They won't Refund! I will not pay another dime. I have nothing! 611.00 Purchase 4 Payments they won't acknowledge. And a Collector is Reporting me for 899.00 $Desired Settlement: Them to be Reported to a State Agency for Fraud.

They are Operating as a Non-Profit

There agreement says Military Agreement

I will be reporting them to the State Agency for Fraud

The have aquired my money with no regard for resolution

The Military will also be notified of this and the investigation I have had completed

In Pround honor of my Son this is the most discraceful company I have done business with!

Business

Response:

September 17, 2013

Revdex.com of San Diego & Imperial Counties

Attn: [redacted]

Re: Revdex.com ID: [redacted] complaint

Our order #[redacted]

Dear Ms. [redacted]:

We are in receipt of your correspondence pertaining to the

above referenced file.

The complainant, [redacted], purchased

custom-designed, personalized, made-to-order military rings from our company on

September 26th, 2008, on an interest free payment plan, with

payments to be billed on the 1st of each month until paid in

full. The total amount of the original

order was $611.73. A copy of the

original sales contract is attached to this email.

Ms. [redacted] paid a deposit of $100.00 at the time of

the order. Her first regular payment of

$100.00 was charged on 10/2/08. Her second

regular payment of $100.00 was charged on 11/1/08. The $100.00 payment from 11/1/08 was refunded to her on 12/2/08,

because Ms. [redacted] decided to change the credit card used for payment. We issued her refund, and she gave us a

different credit card number for future billings. Her bank declined the new credit card given to us by Ms.

[redacted] repeatedly, and she never made any further payments. Her account has been delinquent and in

collection since early 2009. Concerted

and ongoing attempts were made by our customer service personnel to contact Ms.

[redacted] regarding her outstanding balance due; at least forty-two calls were

placed to her between her order date and October 29, 2009. After that date, and

until very recently, we were unable to communicate with Ms. [redacted] because

the contact information we had on file for her was no longer valid, and we were

unable to locate her.

The contract was cancelable within 7 days of the order

date (Item #9 on the sales contract states in bold lettering: “All

cancellations must be in writing, delivered by the US Postal Service, other

common carrier, facsimile or electronic mail within 7 days of the date of this

order. No cancellations are accepted

after this period. Telephone cancellations are not accepted.” Ms. [redacted] did not cancel her

contract within the prescribed period, and her custom made rings were

manufactured according to her specifications.

Item #2 on the sales contract states: “Shipment. Shipment of your order generally takes place between eight and

twelve weeks after your first payment is received. Production and shipment may take longer due to the complexity of

the design you selected and will be delayed due to non-payment.” In the event that a customer has three or

more NSF payments, we reserve the right to hold shipment until the merchandise

is paid for in full. Ms. [redacted]’s

rings were not delivered to her because she defaulted on her agreement to pay

for her order.

Ms. [redacted]’s bank dishonored all payments subsequent

to 11/1/08, and late payment fees for the dishonored payments began to accrue

to her account as per the terms of her contract. (Item 3 of sales contract

states: “Late Payment Fees. There

will be a twenty-five dollar charge for each instance of late payment,

non-sufficient funds for checks or electronic transfers, for declined credit or

debit cards, and for late payments due to faulty bank or card numbers. In the event it becomes necessary to collect

these fees, they will be deducted directly from you bank account, credit card

or debit card without prior notice to you.

Your bank may also assess charges in these instances. If you accrue three (3) or more late fees,

shipment of the product may be held until you pay in full. You are responsible for any collection costs.”)

Ms. [redacted] makes all kinds of misstatements of facts

in her complaint to you. She has not

paid $400.00; she has in fact paid $200.00. Nor has she ever, as she stated in

her complaint, “proven” to us that she ever paid $400.00, because she in fact

did not. Our company does not now and

has never operated as a non-profit. Ms.

[redacted] was not “put off endlessly,” as she claims; we repeatedly attempted

to contact her for payment. Contrary to

what Ms. [redacted] states, no fraud of any kind has been committed. The fact is that we have merely been

attempting to collect a legitimate contractual debt that Ms. [redacted] has

steadfastly avoided paying.

With accrued late and NSF charges (which, incidentally, we

stopped adding to the account in 2009) for the payments that were dishonored by

her bank, Ms. [redacted]’s balance now stands at $898.60. In an effort to resolve this matter, we are

prepared to offer Ms. [redacted] a courtesy discount of $150.00 if she is

willing to make a one time payment in full in the amount of $748.60. Once payment is received, we will of course,

ship Ms. [redacted]’s order to her at the address she chooses.

If you have any other questions concerning this matter,

please feel free to contact us.

Thank you,

Supervisor

This company is horrible and shouldn't call themselves a military pride company. They swindle thousands of dollars from unsuspecting naval grads and many other service members. This is not a reputable business

Review: When I graduated from [redacted] when I graduated bootcamp, First Esprit de corps had a stand inside the nex and I took a look at there rings. I was in no way informed that I was signing a contract with this company and never gave them payment information because I had no intention on a purchase with them. After I left [redacted] I never recieved a phone call, email or letter from them and neither did my mother. Also got sent to Japan a short time after I left bootcamp and yet there was still no contact from this company. I recieved a letter out of the blue this past January being told that I was getting sued for 1,097 dollars and I was completed blind sided. I tried getting a hold of them that whole morning and no one would answer and when I did get an answer they were rude, disrespectful and of no help. The best part is that the person that placed my order and tried contacting me was no longer with there company. I later talked to a supervisor and he pretty much threatened to ruin my credit, sue me, and take money out of my husbands bank account which is totally uncalled for and I see that this is the first time they have done this. I have been paying 50 on the first and fifteenth of every month and they took a lousy 100 off the close 400 dollar interest fee they threw on there. They are a terrible company and should not be affiliated with the military once or ever and I will be letting the Navy Times to post a story and I will be speaking with a lawyer to take them to small claims court. I am paying all this money with no product. I will pay what I owe but after I pay I want a full refund because I don't want the rings nor do I ever want to be affiliated with this unprofessional, money-grubbing thief's. If I have to I will take them to small claims and recieve every dime that I have spent. I will also be letting everyone that I know to never do business with this horrible company and that they should be ashamed for trapping people into these contracts. All I want is my money back.Desired Settlement: I will pay for the remainder of my balance and then I want all the money spent on these rings. I already know that they are not what I want and if they give me issues on a refund I will take it to small claims. I refuse to take these rings.

Review: 5 years ago on September 11, 2009 I ordered a ring from their company totaling $523.00. This year, 2014, when my wife was going through paper work to purchase a house she found a letter that was unopened do to my deployment. When she opened it it was a letter stating from first de corpse that they were going to sue us for $1023.00 then when I call the company they said that they had made several attempts to contact me yet they did not have a phone number they did not have an email address to send anything to me the only reason why I got this was because they did a search on me and found my barracks address. Now when my wife and I got married we moved out we had made several attempts to contact the company. Finally on about the 30th day of trying to contact the company to get rid of our debt because we were going to be purchasing a home and it was in collections, they finally sent us an email of the invoice. Once we got a copy of the invoice there was barely any information .my ring size was listed at 11, I'm an 8. My wife called because I am about to be deployed and I am working on the boat 24 /7. She called the business' customer service line 47 times and she has left 5 messages stating when to call back because she also works full time and how to contact us.We have the money ready to settle this debt of $723 THAT I MADE PAYMENT ARAMGEMNTS OF 2X 360.50 that we got an email agreeing that that was the amount. We have yet to hear back every time we call it goes straight to voicemail and we have been unable to contact now for one straight week. This is ridiculous this is hurting our credit and we demand action. This is uncalled for and unfair treatment to an active duty personnel. I feel as if my service is unappreciated and I feel extremely disrespected I demanded answer from this company within one week to go ahead and pay off this debt or else I will take personal action myself and I will go ahead and file my own lawsuit lawsuitDesired Settlement: I am requiring a phone call within the week I am also requiring a phone call back if there is an issue and I am also requiring an apology to both myself and my wife who has made several attempts and has had to take time out of her day in her work schedule to accommodate a company who cannot even accommodate their members. What really doesn't make sense to me is how you guys are ignoring somebody who wants to pay you money. I have yet to see a photo of this ring so I would like to see a photo of the ring that I have purchased. If these are not met I will go ahead and file a complaint with the San Diego Police Department and then I will go ahead and file a complaint through the court system.

Business

Response:

This customer's account with First Esprit de Corps has been in collection for non-payment since early 2012. Over the past two and a half years, our company has made numerous attempts to contact the customer for payment, via telephone and US mail, to no avail.

Review: Ordered a ring from this company in late 2009 or early 2010, decided within the seven day period I didn't want the ring so I wrote a cancellation letter as the company requested and sent the request in. I never heard from that company again until late 2012 and early 2013 when I was on deployment my father started getting letters of them threatening to sue me for the money they say I owed on the ring. First off the company says they never received the cancellation, but they can't tell me why they waited almost three years to get a hold of me. They threaten to sue me multiple times over email while I'm deployed and completely unable to be stateside to fight it, their unwilling to give me time to get back to the U.S to try to find a copy of the cancellation notice if I had one anymore. I decided to come to an agreement with them to give them $50 a month until the ring was paid for, I got out of the Navy in April and moved back to Oklahoma and did some bank account changing and forgot to tell them about, got a hold of them and started taking care of the debt they say I owe until June when I ran into money trouble. In the last few weeks I had some extra money and I told them they could take $50 out of my card so they did, three days later they automatically took another $48 without my consent to do so, with them pulling that money it caused my bank account to overdraft charging me $28, after a long argument with their legal department they sent put the money back in my account and then charged me a $25 fee for my bank not having money in it when the tried to pull money out in the 15th without my consent again, so now they say I owe them 75$ when I shouldn't owe them anything more than $22 because my overdraft should fall on them for unauthorized charges toward my bank account.

This account was cancelled in the first place over three years ago, this company decides after three years to go after a deployed military member and threaten him with legal action when he has no way of fighting back. Company is unethical, workers are appalling and disrespectful as well as unreasonable. They threaten to harm my credit and to take me too court over and over. As I have checked on your website they have had multiple complaints about them through your company.Desired Settlement: I would like a full refund if it's possible because this is something I went about the right way in my cancelling of product within the time the company stated, they lost the paperwork and decided to pursue me three years later. I'll even take them just closing the account, I don't want the ring at all and have no intention of ever wanting it. If they just close the account and stop harassing me then I'll be completely happy.

Business

Response:

October 21, 2013

Revdex.com of San Diego & Imperial Counties

Attn:

Re: Revdex.com ID: [redacted] complaint

Our order #[redacted]

Dear Ms. Garcia:

We are in receipt of your correspondence

pertaining to the above referenced file.

The complainant, [redacted], purchased

custom-designed, personalized, made-to-order military rings from our company on

September 23rd, 2009, on an interest free payment plan, with

payments of $50.00 to be billed on the 1st and 115th of

each month until paid in full. The total

amount of the original order was $523.00.

The contract was cancelable within 7 days of the

order date (Item #9 on the sales contract states in bold lettering: “All

cancellations must be in writing, delivered by the US Postal Service, other

common carrier, facsimile or electronic mail within 7 days of the date of this

order. No cancellations are accepted

after this period. Telephone cancellations are not accepted.” Contrary to his statement, Mr. [redacted] did

not cancel her contract within the prescribed period, or in fact at all, and

his custom rings were manufactured according to his specifications.

Mr. [redacted] made his first two payments on

October 1st and 15th, 2009. His November 1st payment was

returned for non-sufficient funds by his bank.

Mr. [redacted] made one more payment, on November 15th, 2009, and

then asked us to skip his December 1st payment, which we did. On December 7th, 2009, Mr. [redacted]

asked that is account be put on “inactive” status (meaning that his account

would be put on hold and not billed for a period of time) while he dealt with

some problems that he was having; our customer service department agreed to put

his account on inactive status until February 1st, 2010. Contrary to Mr. [redacted]’s statement that “I

never heard from the company again until late 2012,” concerted and ongoing

attempts to contact Mr. [redacted] were made by our customer service

representatives in 2010; Mr. [redacted] ignored and failed to respond to each of

the numerous telephone calls and emails he received from our company. Sometime after that date, and until his

account was sent to our legal department for collection in 2012, we were unable

to communicate with Mr. [redacted] because the contact information we had on file

for him was no longer valid, his telephone number had been disconnected, and we

were unable to locate him.

Our legal department located Mr. [redacted] at the

end of 2012, and he resumed making semi-monthly payments of $50.00. He understood that his credit card would be

automatically billed twice per month until he had paid the balance in

full. Since January 2013, eight payments

have cleared, and ten payments have been returned for non-sufficient

funds. According to the terms of his

contract, a fee of $25 accrues for each billing period in which a payment is

not made; in Mr. [redacted]s’ case this would amount to many hundreds of

dollars. As a courtesy to Mr. [redacted], we

have not added these fees to his account.

As an additional courtesy, we even refunded a payment to him in August,

2013, as well as paid his overdraft fee for one of his NSF transactions. We have made every attempt to work with him

and accommodate him; he simply cannot be satisfied.

Mr. [redacted] makes all kinds of misstatements of

facts in his complaint to you, and we categorically deny each and every one of

his many false allegations. The simple

fact is that we have been attempting to collect a legitimate contractual debt

that Mr. [redacted] steadfastly avoided paying for more than three years.

Mr. [redacted] has stated that he no longer wishes

to take delivery of his order. If this

is indeed the case, we are prepared to close his account and write off his

remaining balance now.

If you have any other questions concerning this

matter, please feel free to contact us.

Thank you,

Supervisor