First Fan Tickets, LLC

From: Revdex.com of Metro Washington DC Date: Tue, Mar 4, at 2:PM Subject: Fwd: Revdex.com Complaint Submission To: [redacted] < [redacted] > ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Mon, Mar 3, at 5:PM Subject: Fwd: Revdex.com Complaint Submission To: [email protected] ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Mon, Mar 3, at 5:PM Subject: Re: Revdex.com Complaint Submission To: [email protected] Please add this comment to my response for rejecting the response to ID [redacted] for [redacted] ***: First Fan tickets did not contact the [redacted] Theatre about the reprint of the tickets because I personally called the [redacted] Theatre and they had not heard from the company First Fan tickets told us we would have a confirmation email for the tickets by 5pm from the Manager and we did not We contacted First Fan Tickets more than hours and were told the problem would be resolved and it wasn'tFirst Fan tickets did NOT follow through like they told us they would This company did not put forth ANY effort and would not answer their phone on the day of the show I understand they are not responsible for replacing lost tickets but they told us they would and they did not Also, in the letter from ** [redacted] , it says see what it states about lost tickets The attachement I had said nothing about lost tickets Please add this to my repsonse for ID [redacted] Thank You, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This company did not do all that they could do to help in this matter They got the money and they were DONE!! Potential Customer's need to be aware of their shady business and not do business with them I would like for this information to be posted on the Revdex.com website so other potential customer's will see that this company does not do business like they should and CAN NOT be trusted!! Thank you to Revdex.com for checking on this I didn't expect this shady company to work with me at all, but hopefully this will be posted on the Revdex.com website so other's can see it Regards, [redacted] ***

December 4, 2015To Whom it May Concern:This is in response to Complaint #[redacted] submitted on 11/26/2015. Customer makes claims of not knowing of the currency exchange and the face value price of the tickets.We have attached print Screen copies of the website www.[redacted].com where they had made...

the purchase, stating that they are a resale marketplace, and prices are set by third-parties (i.e. First Fan Tickets) and prices may be above face value. Also a second print screen copy of the check-out screen, where it states next to the total, before placing the order that all prices are inUS Dollars ($). It also says before confirming the order again that tickets may be above or below face value.Finally, we have also included a copy of our disclosures that the customer had to confirm before completing the purchase that all ticket sales are final, unless the event is cancelled.Please understand that this information is clearly stated on the website they were redirected to, multiple times before the customer had confirmed the transaction. Our intentions are never to scam our customers, just participate in the competitive ticket market place.If you need anything else, please let us know.Kind Regards,Marissa B

From: Revdex.com of Metro Washington DC <[email protected]>
Date: Tue, Mar 4, 2014 at 2:12 PM
Subject: Fwd: Revdex.com Complaint Submission
To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Mon, Mar 3, 2014 at 5:08 PM
Subject: Fwd: Revdex.com Complaint Submission
To: [email protected]
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Mon, Mar 3, 2014 at 5:06 PM
Subject: Re: Revdex.com Complaint Submission
To: [email protected]
Please add this comment to my response for rejecting the response to ID [redacted] for [redacted]:
First Fan tickets did not contact the [redacted] Theatre about the reprint of the tickets because I personally called the [redacted] Theatre and they had not heard from the company.  First Fan tickets told us we would have a confirmation email for the tickets by 5pm from the Manager and we did not.  We contacted First Fan Tickets more than 24 hours and were told the problem would be resolved and it wasn't. First Fan tickets did NOT follow through like they told us they would.  This company did not put forth ANY effort and would not answer their phone on the day of the show.  I understand they are not responsible for replacing lost tickets but they told us they would and they did not.  Also, in the letter from **. [redacted], it says see what it states about lost tickets.  The attachement I had said nothing about lost tickets.   Please add this to my repsonse for ID [redacted].  
Thank You,
[redacted]

December 4, 2015To Whom it May Concern:
This is in response to Complaint #[redacted] submitted on 11/26/2015. Customer makes claims of not knowing of the currency exchange and the face value price of the tickets.
We have attached print Screen copies of the website...

www.[redacted].com where they had made the purchase, stating that they are a resale marketplace, and prices are set by third-parties (i.e. First Fan Tickets) and prices may be above face value. Also a second print screen copy of the check-out screen, where it states next to the total, before placing the order that all prices are inUS Dollars ($). It also says before confirming the order again that tickets may be above or below face value.Finally, we have also included a copy of our disclosures that the customer had to confirm before completing the purchase that all ticket sales are final, unless the event is cancelled.
Please understand that this information is clearly stated on the website they were redirected to, multiple times before the customer had confirmed the transaction. Our intentions are never to scam our customers, just participate in the competitive ticket market place.
If you need anything else, please let us know.
Kind Regards,Marissa B

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
This company did not do all that they could do to help in this matter.  They got the money and they were DONE!!  Potential Customer's need to be aware of their shady business and not do business with them.  I would like for this information to be posted on the Revdex.com website so other potential customer's will see that this company does not do business like they should and CAN NOT be trusted!!  Thank you to Revdex.com for checking on this.  I didn't expect this shady company to work with me at all, but hopefully this will be posted on the Revdex.com website so other's can see it.
Regards,
[redacted]

Please note that in the disclosure attached to this document, it states all sales are final and also what it states about lost tickets. Highlighted are the sentences. The buyer agreed to the disclosure at the time of checkout. The buyer purchased these tickets on the secondary market. It clearly...

states in the disclosure that the tickets are not replaceable if they are lost. However, once the costumer contacted us, which was less than 24 hours before the show, we put in every effort with the venue to get reprints. We were unsuccessful in getting reprints as the venue will not allow it. Please note that in the disclosure the customer agreed to, we are not required to try to get reprints for lost tickets nor are we responsible for replacing the lost tickets.
Sincerely