In regards to the issue of the paintWe were not offered a choiceFirst of all if the iron fence is flat paint a person would choose flat paint to cover scratches not a glossy paint to cover them causing a blotchy finishIf MrW [redacted] would remember his facts the chain link fence was a glossy finishThus there would have been two colors of paintOne for each of the two different types of installed fencesSince there were scratches on bothNo choice just an expection of the company to fix the issue correctlyThe lock situation was reported to Gil Thermes Fence Company as soon as it became a problemWe were told this was a warranty issue.The warranty on the fence should not be denied because there has been some issues with this companyThe warranty comes from the manufacturer of the fence not Gil Thermes Fence CompanySo withholding the warranty work has nothing to do with payment to Gil Thermes Fence Company Thank you Mr[redacted] ***
The job in question was completed on January 16th, It included several security gates with automatic operating systemsA few of the gates in question did not operate properly due to a defect in the operating system caused by a manufacturing defaultWe have made numerous trips to the site to remedy the situationAs of our last visit, the operators were restored to their proper condition and were working properlyThere is still one gate that is not properly functioning one hundred percent of the timeAfter several trips to work on the system, we have determined that as the current situation stands, the gate will never work without some level of issueThe buyer's employee in charge of the project, as well as our employee in charge are both no longer with their respective companiesAs a result, we cannot fully determine why the gate system was installed in this wayWhile both parties may be at fault, we believe this to be irrelevantThe buyer had not contacted us in a lengthy period of timeSubsequently, we did not know of the consistency of the issueAt this point, we would like to hold a meeting to determine what needs to be done to make this rightWe are very willing to listen to the buyer's issues and do everything in our power to right this situation
The job in question was completed on January 16th, 2012....
It included several security
gates with automatic operating systems. A few of the gates in question did not
operate properly due to a defect in the operating system caused by a
manufacturing default. We have made numerous trips to the site to remedy the
situation. As of our last visit, the operators were restored to their proper
condition and were working properly. There is still one gate that is not
properly functioning one hundred percent of the time. After several trips to
work on the system, we have determined that as the current situation stands,
the gate will never work without some level of issue. The buyer's employee in
charge of the project, as well as our employee in charge are both no longer
with their respective companies. As a result, we cannot fully determine why the
gate system was installed in this way. While both parties may be at fault, we
believe this to be irrelevant. The buyer had not contacted us in a lengthy
period of time. Subsequently, we did not know of the consistency of the issue. At this point, we would like to hold a
meeting to determine what needs to be done to make this right. We are very
willing to listen to the buyer's issues and do everything in our power to right
this situation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
To Whom It May Concern: In discussing the time line for...
the aforementioned project, the initial delay was due to the customer. The customer did deposit $1,500 on August 1, 2016. However the next day requested a new quote to change a portion of the fence from chain link fence to aluminum. After we had provided the customer with the new price, they requested a new measurement as they wanted the fence line changed. We scheduled a new appointment and provided a new price. Once the customer gave the final approval, the project was ordered. This process is the reason for the delayed order. Once ordered, the material took roughly (4) weeks to arrive at the office. This is longer than we had anticipated but slow delivery is not uncommon which is why we provide general ranges (in this case 3 to 4 weeks for installation) and never promise exact completion dates as is common in the construction industry. In discussing the “missing” material, the project was (1) panel and (1) post short due to the customer changing the discussed fence layout once our men arrived on site. We ordered the extra material at no charge to the customer as a courtesy. The gate did arrive damaged. The supplier took responsibility for the damage and quick shipped the gate as well as the extra material. After the gate arrived, we returned to install the gate and the additional fence on October 6, 2016. At this time the project was fully completed and payment was due. Within the next few days, the customer called asking for a second drop rod. This is not included in the gate and as such the job was still completed. However, the customer refused to pay their balance until they received the drop rod but promised to pay in full at the time of its installation. As a result, we ordered a second drop rod, at no cost to the customer, and sent a crew on October 26, 2016 to install the drop rod. No payment was sent. Several days later, the customer called and requested a meeting. He stated his concerns with the scratches on the fence and demanded his bill be lowered. In addition to the free post, section of fence, and second drop rod, we reduced his bill by $290. He agreed to this reduction and stated that he would send payment in full once the fence was painted. We sent (2) workers over to paint the fence to the customers wishes. The next day, the customer met a representative from the company, approved of the paint job, and promised payment in full would be sent the next day. Two weeks later, the office received a check for $400 on November 11, 2016. The resulting balance is $2,300. Over a week later, the customer called and informed us that the latch on his gate is not working properly. We stated that, as the job has been completed for an extended period of time, this would fall under a warranty repair and would be fixed once his balance is paid in full. His balance of $2,300 is now (57) days delinquent as of 12/2/16. As such, the project will not be covered under warranty until the balance has been paid in full.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There are a few things I would like to clear up concerning Gil Thermes Fence Company's account of our business transaction. The first estimate and measuring of the fence was on July 16 2016. We went to the showroom on August the 1st 2016 in which we made changes and put down the deposit. From that point Rob W[redacted] returned to our residence re measured the area to be fenced. If the measurements were wrong and there was not enough fence it was his fault. Second Rob W[redacted] was very slow in returning phone calls. I had to continually try to track him down to keep the project moving forward. Thirdly the fence had many scratches and yes they sent employees to paint the scratches. But they used glossy paint on a flat paint finish which left the fence with a blotchy appearance. And as for the lock the gates are new with a new lock. If the lock is not functioning properly then it should be fixed it has nothing to do with payment. This was a project that should have taken 2 days to complete as promised not 3 months of aggravation.
Regards,
[redacted]
To Whom It May Concern: In regards to the issue with the paint, the aluminum product that was installed comes in either glossy black or flat black. The customer ordered the glossy color and that is what was installed. The paint used was a glossy paint in order to match the fence. When the crew finished touching up the fence, the customer gave approval for the work done. As such, this matter is considered closed. As for the latch, it was functioning properly when installed. Our crew went back to the customer’s property (2) times after its installation and it was still working properly. We were informed that it was not functioning properly weeks after our last visit to the property. As a result, this issue falls under the fence’s warranty. We do not service warranty issues on delinquent accounts. Once the account has been paid in full, we will be happy to fix or replace the latch.
To Whom It May Concern: In regards to the paint, the chain link fence was touched up with one type of paint and the aluminum fence was touched up with a different paint. Both cans came from the manufacturers of the products to match as best as possible. The customer approved the paint job at the time of its completion. As a result, the issue is considered resolved. In regards to the latch, the contract clearly states the balance for the project is due at the time of completion. As there is still a large outstanding balance, the account is considered delinquent. We do not perform warranty work for delinquent accounts. Once the customer’s balance is paid in full, as per the terms of the contract, we will return to service the latch.
In regards to the issue of the paint. We were not offered a choice. First of all if the iron fence is flat paint a normal person would choose flat paint to cover scratches not a glossy paint to cover them causing a blotchy finish. If Mr. W[redacted] would remember his facts the chain link fence was a glossy finish. Thus there would have been two colors of paint. One for each of the two different types of installed fences. Since there were scratches on both. No choice just an expection of the company to fix the issue correctly. The lock situation was reported to Gil Thermes Fence Company as soon as it became a problem. We were told this was a warranty issue.The warranty on the fence should not be denied because there has been some issues with this company. The warranty comes from the manufacturer of the fence not Gil Thermes Fence Company. So withholding the warranty work has nothing to do with payment to Gil Thermes Fence Company.
Thank you Mr.[redacted]
The job in question was completed on January 16th, 2012. It included several security
gates with automatic operating systems. A few of the gates in question did not
operate properly due to a defect in the operating system caused by a
manufacturing default. We have made numerous trips to the site to remedy the
situation. As of our last visit, the operators were restored to their proper
condition and were working properly. There is still one gate that is not
properly functioning one hundred percent of the time. After several trips to
work on the system, we have determined that as the current situation stands,
the gate will never work without some level of issue. The buyer's employee in
charge of the project, as well as our employee in charge are both no longer
with their respective companies. As a result, we cannot fully determine why the
gate system was installed in this way. While both parties may be at fault, we
believe this to be irrelevant. The buyer had not contacted us in a lengthy
period of time. Subsequently, we did not know of the consistency of the issue. At this point, we would like to hold a
meeting to determine what needs to be done to make this right. We are very
willing to listen to the buyer's issues and do everything in our power to right
this situation.
In regards to the issue of the paintWe were not offered a choiceFirst of all if the iron fence is flat paint a person would choose flat paint to cover scratches not a glossy paint to cover them causing a blotchy finishIf MrW [redacted] would remember his facts the chain link fence was a glossy finishThus there would have been two colors of paintOne for each of the two different types of installed fencesSince there were scratches on bothNo choice just an expection of the company to fix the issue correctlyThe lock situation was reported to Gil Thermes Fence Company as soon as it became a problemWe were told this was a warranty issue.The warranty on the fence should not be denied because there has been some issues with this companyThe warranty comes from the manufacturer of the fence not Gil Thermes Fence CompanySo withholding the warranty work has nothing to do with payment to Gil Thermes Fence Company Thank you Mr[redacted] ***
The job in question was completed on January 16th, It included several security gates with automatic operating systemsA few of the gates in question did not operate properly due to a defect in the operating system caused by a manufacturing defaultWe have made numerous trips to the site to remedy the situationAs of our last visit, the operators were restored to their proper condition and were working properlyThere is still one gate that is not properly functioning one hundred percent of the timeAfter several trips to work on the system, we have determined that as the current situation stands, the gate will never work without some level of issueThe buyer's employee in charge of the project, as well as our employee in charge are both no longer with their respective companiesAs a result, we cannot fully determine why the gate system was installed in this wayWhile both parties may be at fault, we believe this to be irrelevantThe buyer had not contacted us in a lengthy period of timeSubsequently, we did not know of the consistency of the issueAt this point, we would like to hold a meeting to determine what needs to be done to make this rightWe are very willing to listen to the buyer's issues and do everything in our power to right this situation
The job in question was completed on January 16th, 2012....
It included several security
gates with automatic operating systems. A few of the gates in question did not
operate properly due to a defect in the operating system caused by a
manufacturing default. We have made numerous trips to the site to remedy the
situation. As of our last visit, the operators were restored to their proper
condition and were working properly. There is still one gate that is not
properly functioning one hundred percent of the time. After several trips to
work on the system, we have determined that as the current situation stands,
the gate will never work without some level of issue. The buyer's employee in
charge of the project, as well as our employee in charge are both no longer
with their respective companies. As a result, we cannot fully determine why the
gate system was installed in this way. While both parties may be at fault, we
believe this to be irrelevant. The buyer had not contacted us in a lengthy
period of time. Subsequently, we did not know of the consistency of the issue. At this point, we would like to hold a
meeting to determine what needs to be done to make this right. We are very
willing to listen to the buyer's issues and do everything in our power to right
this situation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
To Whom It May Concern: In discussing the time line for...
the aforementioned project, the initial delay was due to the customer. The customer did deposit $1,500 on August 1, 2016. However the next day requested a new quote to change a portion of the fence from chain link fence to aluminum. After we had provided the customer with the new price, they requested a new measurement as they wanted the fence line changed. We scheduled a new appointment and provided a new price. Once the customer gave the final approval, the project was ordered. This process is the reason for the delayed order. Once ordered, the material took roughly (4) weeks to arrive at the office. This is longer than we had anticipated but slow delivery is not uncommon which is why we provide general ranges (in this case 3 to 4 weeks for installation) and never promise exact completion dates as is common in the construction industry. In discussing the “missing” material, the project was (1) panel and (1) post short due to the customer changing the discussed fence layout once our men arrived on site. We ordered the extra material at no charge to the customer as a courtesy. The gate did arrive damaged. The supplier took responsibility for the damage and quick shipped the gate as well as the extra material. After the gate arrived, we returned to install the gate and the additional fence on October 6, 2016. At this time the project was fully completed and payment was due. Within the next few days, the customer called asking for a second drop rod. This is not included in the gate and as such the job was still completed. However, the customer refused to pay their balance until they received the drop rod but promised to pay in full at the time of its installation. As a result, we ordered a second drop rod, at no cost to the customer, and sent a crew on October 26, 2016 to install the drop rod. No payment was sent. Several days later, the customer called and requested a meeting. He stated his concerns with the scratches on the fence and demanded his bill be lowered. In addition to the free post, section of fence, and second drop rod, we reduced his bill by $290. He agreed to this reduction and stated that he would send payment in full once the fence was painted. We sent (2) workers over to paint the fence to the customers wishes. The next day, the customer met a representative from the company, approved of the paint job, and promised payment in full would be sent the next day. Two weeks later, the office received a check for $400 on November 11, 2016. The resulting balance is $2,300. Over a week later, the customer called and informed us that the latch on his gate is not working properly. We stated that, as the job has been completed for an extended period of time, this would fall under a warranty repair and would be fixed once his balance is paid in full. His balance of $2,300 is now (57) days delinquent as of 12/2/16. As such, the project will not be covered under warranty until the balance has been paid in full.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There are a few things I would like to clear up concerning Gil Thermes Fence Company's account of our business transaction. The first estimate and measuring of the fence was on July 16 2016. We went to the showroom on August the 1st 2016 in which we made changes and put down the deposit. From that point Rob W[redacted] returned to our residence re measured the area to be fenced. If the measurements were wrong and there was not enough fence it was his fault. Second Rob W[redacted] was very slow in returning phone calls. I had to continually try to track him down to keep the project moving forward. Thirdly the fence had many scratches and yes they sent employees to paint the scratches. But they used glossy paint on a flat paint finish which left the fence with a blotchy appearance. And as for the lock the gates are new with a new lock. If the lock is not functioning properly then it should be fixed it has nothing to do with payment. This was a project that should have taken 2 days to complete as promised not 3 months of aggravation.
Regards,
[redacted]
To Whom It May Concern: In regards to the issue with the paint, the aluminum product that was installed comes in either glossy black or flat black. The customer ordered the glossy color and that is what was installed. The paint used was a glossy paint in order to match the fence. When the crew finished touching up the fence, the customer gave approval for the work done. As such, this matter is considered closed. As for the latch, it was functioning properly when installed. Our crew went back to the customer’s property (2) times after its installation and it was still working properly. We were informed that it was not functioning properly weeks after our last visit to the property. As a result, this issue falls under the fence’s warranty. We do not service warranty issues on delinquent accounts. Once the account has been paid in full, we will be happy to fix or replace the latch.
To Whom It May Concern: In regards to the paint, the chain link fence was touched up with one type of paint and the aluminum fence was touched up with a different paint. Both cans came from the manufacturers of the products to match as best as possible. The customer approved the paint job at the time of its completion. As a result, the issue is considered resolved. In regards to the latch, the contract clearly states the balance for the project is due at the time of completion. As there is still a large outstanding balance, the account is considered delinquent. We do not perform warranty work for delinquent accounts. Once the customer’s balance is paid in full, as per the terms of the contract, we will return to service the latch.
In regards to the issue of the paint. We were not offered a choice. First of all if the iron fence is flat paint a normal person would choose flat paint to cover scratches not a glossy paint to cover them causing a blotchy finish. If Mr. W[redacted] would remember his facts the chain link fence was a glossy finish. Thus there would have been two colors of paint. One for each of the two different types of installed fences. Since there were scratches on both. No choice just an expection of the company to fix the issue correctly. The lock situation was reported to Gil Thermes Fence Company as soon as it became a problem. We were told this was a warranty issue.The warranty on the fence should not be denied because there has been some issues with this company. The warranty comes from the manufacturer of the fence not Gil Thermes Fence Company. So withholding the warranty work has nothing to do with payment to Gil Thermes Fence Company.
Thank you Mr.[redacted]
The job in question was completed on January 16th, 2012. It included several security
gates with automatic operating systems. A few of the gates in question did not
operate properly due to a defect in the operating system caused by a
manufacturing default. We have made numerous trips to the site to remedy the
situation. As of our last visit, the operators were restored to their proper
condition and were working properly. There is still one gate that is not
properly functioning one hundred percent of the time. After several trips to
work on the system, we have determined that as the current situation stands,
the gate will never work without some level of issue. The buyer's employee in
charge of the project, as well as our employee in charge are both no longer
with their respective companies. As a result, we cannot fully determine why the
gate system was installed in this way. While both parties may be at fault, we
believe this to be irrelevant. The buyer had not contacted us in a lengthy
period of time. Subsequently, we did not know of the consistency of the issue. At this point, we would like to hold a
meeting to determine what needs to be done to make this right. We are very
willing to listen to the buyer's issues and do everything in our power to right
this situation.