First Federal of Lakewood

FIRST FEDERAL OF LAKEWOODMain Office Lakewood, Ohio 216-221-January 17, Ms [redacted] *** Dispute Resolution Team Leader Revdex.com, Greater Cleveland OfficeEuclid Avenue, 4th Floor Cleveland, OH 44115-RE: Resolution to Loan Account ID [redacted] Dear Ms***, This letter is in response to the above-mentioned complaint, identified as ID [redacted] After careful review of the file, we have noted the following timelines and facts: At the time that the borrower's loan closed, its loan-to-value ratio was at 81.79%In order for the loan product to be financed without Private Mortgage Insurance (PMI), the borrower needed funds from his existing home sale order to pay down the principal balance to an 80% loan-to-valueThe loan was closed and disbursed on 4/18/The first payment was 6/1/The existing home sale occurred at some point after the loan closing at First Federal LakewoodThere was a lack of understanding between the loan officer and the borrower as to the mortgage statement not disclosing PMIThe monthly PMI is part of the total monthly payment The primary issue, as articulated by the borrower is a lack of clarity for what the process is to remove PMI from a loanAs a resolution, the Bank has agreed to remove PMI (per procedure) with the submission of a $6,check to pay the principal balance down to an 80% loan-to-valueIn addition, the monthly PMI premium of $will be refunded to the borrower, as a good faith gesture in the lack of clear communication between the loan officer and himIf you have any questions or concerns, please call me directly at Thank you againSincerely Mary Ann S [redacted] Senior Vice President, Residential LendingFirst Federal Lakewood

Ms [redacted] Revdex.com, Greater Cleveland OfficeEuclid Avenue, 4th FloorCleveland, OH 44115-2408Re: Resolution to Loan Acct ID [redacted] Dear Ms [redacted] ,This letter is in response to the above-mentioned complaint, identified as ID [redacted] After careful review of the file, we have noted the following timelines and facts:This transaction was an FHA Purchase, with a note date of April 10, Settlement Date: April 13, - not June 29, as referenced in the complaint1st Payment Date to FFL: June 1, Sold to [redacted] ***, with 7/1/payment due to ***Removed from FFL system 6/29/There has been no communication from [redacted] to our secondary market team regarding early payment defaultThe Loan Origination System, Encompass, has been checked to see if there was a new application started- there is nothingInquiry to our credit reporting vendor, CBC, reflected no new credit pull has been done on this borrower in the past months.If you have any questions or concerns, please call me directly at 216-529- Thank you again.Sincerely,Mary Ann S [redacted] Senior Vice President, Residential LendingFirst Federal Lakewood

(The following was copy/paste by Revdex.com staff - ***)***December 12, Revdex.com Serving Greater Cleveland Euclid Ave4th FlCleveland OH 44114-RE: ID# [redacted] A review has been conducted on the above noted compliant receivedA statement was generated and mailed on Oct25, to the address that was in our fileAn apology is extended for any confusion or miss-directed information provided to our customerThe late charge that was assessed has been removed and waivedThere has been no derogatory information provided to any of the credit bureaus at this time Should you have any further questions please contact me directly at [redacted] or you may email me at [redacted] Sincerely, Sally A [redacted] VP Loan Service Manager

We are currently working with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

September 2, 2016 Revdex.com, Greater Cleveland Office Euclid Avenue, Fourth Floor Cleveland, Ohio 44115-2408 Re: Resolution to Complaint Invoice No*** Dear *** ***, This letter is in response to the above-mentioned complaint, identified as ID ***
After careful review of the transaction, we have noted the farming: The check in question was in fact, cashed against the same account it was deposited intoThis was not a system anomaly, rather human errorThe transaction was reversed and a deposit made into the correct account on 8-25-The customer was informed of the correction on 8-25-once it was completed and was satisfied with the outcomeNo fees were assessed to the accountPlease accept our apology for the above mentioned transaction and if you have any questions or concerns, please call me directly at 216-529-2635.Sincerely, Samantha S*** Branch Operations Manager, Lakewood

Please find the attached response

(The following was copy/paste by Revdex.com staff - [redacted]December 12, 2017 Revdex.com Serving Greater Cleveland 2800 Euclid Ave. 4th Fl. Cleveland OH 44114-2408 RE: ID#[redacted] A review has been conducted on the above noted compliant received. A statement was generated and...

mailed on Oct. 25, 2017 to the address that was in our file. An apology is extended for any confusion or miss-directed information provided to our customer. The late charge that was assessed has been removed and waived. There has been no derogatory information provided to any of the credit bureaus at this time Should you have any further questions please contact me directly at [redacted] or you may email me at [redacted]  Sincerely, Sally A. [redacted] VP Loan Service Manager

Ms. [redacted]Revdex.com, Greater Cleveland Office2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Re: Resolution to Loan Acct ID [redacted]Dear Ms. [redacted],This letter is in response to the above-mentioned complaint, identified as ID [redacted].  After careful review of the...

file, we have noted the following timelines and facts:1. This transaction was an FHA Purchase, with a note date of April 10, 20152. Settlement Date: April 13, 2015 - not June 29, 2016 as referenced in the complaint3. 1st Payment Date to FFL: June 1, 20154. Sold to [redacted], with 7/1/2015 payment due to [redacted]5. Removed from FFL system 6/29/20156. There has been no communication from [redacted] to our secondary market team regarding early payment default7. The Loan Origination System, Encompass, has been checked to see if there was a new application started- there is nothing.8. Inquiry to our credit reporting vendor, CBC, reflected no new credit pull has been done on this borrower in the past 12 months.If you have any questions or concerns, please call me directly at 216-529-2603.  Thank you again.Sincerely,Mary Ann S[redacted]Senior Vice President, Residential LendingFirst Federal Lakewood.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

FIRST FEDERAL OF LAKEWOODMain Office Lakewood, Ohio 44107 216-221-7300 January 17, 2017 Ms. [redacted] Dispute Resolution Team Leader Revdex.com, Greater Cleveland Office2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408 RE: Resolution to Loan...

Account ID [redacted] Dear Ms. [redacted], This letter is in response to the above-mentioned complaint, identified as ID [redacted]. After careful review of the file, we have noted the following timelines and facts: 1. At the time that the borrower's loan closed, its loan-to-value ratio was at 81.79%. In order for the loan product to be financed without Private Mortgage Insurance (PMI), the borrower needed funds from his existing home sale order to pay down the principal balance to an 80% loan-to-value. 2. The loan was closed and disbursed on 4/18/16. The first payment was 6/1/16. The existing home sale occurred at some point after the loan closing at First Federal Lakewood. 3. There was a lack of understanding between the loan officer and the borrower as to the mortgage statement not disclosing PMI. The monthly PMI is part of the total monthly payment 4. The primary issue, as articulated by the borrower is a lack of clarity for what the process is to remove PMI from a loan. As a resolution, the Bank has agreed to remove PMI (per procedure) with the submission of a $6,000 check to pay the principal balance down to an 80% loan-to-value. In addition, the monthly PMI premium of $44.63 will be refunded to the borrower, as a good faith gesture in the lack of clear communication between the loan officer and him. If you have any questions or concerns, please call me directly at 216.529.2603. Thank you again. Sincerely Mary Ann S[redacted]Senior Vice President, Residential LendingFirst Federal Lakewood