First Fence Company

Initial Business Response / [redacted] (1000, 12, 2014/10/08) */ We installed a fence for her neighborShe contacted us about concrete on her side walk and the concrete was cleaned off the next dayActually, the complaint was filed after we cleaned the concrete off of her side walkJob was completed and cleaned upThank You!

Unfortunately, Revdex.com will not allow me to file a complaint, as the purchase must be made within the preceding days; that is not the case hereMy issue is that First Fence will not honor their "Lifetime Installation Guarantee," despite numerous attempts to remedy the issueFirst Fence installed my vinyl fence in 2005, and returned about to reset some the of the posts which had popped up I tried getting them back out here many times since then, but they refuse to even return my callMy fence looks terrible! Of the posts installed, at least now need to be dug up and resetIn some places I have X 10's covering the gaps along the bottom of the fence; my fence is the eyesore of the block We paid over $5,for our fence, expecting it would be done correctlyIt was not, and now we suffer the consequencesFor photos of our fence, you can check out my *** review, which just so happens to be the source of First Fence's refusing to honor their warrantyAfter repeated attempts to make contact, I left the Yelp review explaining my experience Only after the review was I able to make contact with Chris ***, who is the son of the company's owner, JohnHe blasted me for the review, telling me that I should have called him first I did call him, for over two years without a responseHe told me that if I change my *** review to a positive one, he would fix the fence I told him to fix the fence and I would modify the review That conversation was about years ago, That was the last contact I had with First FencePlease, First Fence, honor your warranty and fix my fence!

Initial Business Response /* (1000, 8, 2014/11/04) */
Thank you for the letter regarding a fence that was installed on September 22,2014. We appreciate our clients taking the time to outline everything for us.
The customer requested a 25% discount "to make them happy." Since the fence was...

installed per the signed contract, there was no reason to accept the request. Since customer satisfaction is our primary goal, we suggested a 7.5% discount (or we would rebuild the fence at cost) as a good faith gesture.
Unfortunately, a face to face meeting to write up the original proposal never took place because the customer would not meet at the job site. We hypothesize that if this business transaction were discussed in person, and in detail, this would never have been an issue.
Since the customer would not meet us in person, our salesman was directed to "just match the existing style of the fence." A contract was written up including all of the specifications and construction of the fence.
The customer signed the agreement and the work was completed per contract.
Over our 25 years in business, First Fence has install numerous fences in the [redacted] association with no recorded complaints.
We regret that our client would only be happy and not write negative reviews on social media for the 25% discount.
Initial Consumer Rebuttal /* (3000, 10, 2014/11/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'd like to correct a few inaccuracies in the response from First Fence.
1. My request for refund was for 20% of the contract, not 25%.
2. I did not refuse to meet with the First Fence salesman to discuss replacing the fence. It went more like this:
Me: "Do we need to meet, or can we do this over the phone?"
Salesman: "Over the phone is fine. Saves you a trip out there."
At that time, I thought this was very nice. Turns out it was a mistake on both sides. I would have been happy to meet to discuss the fence if the salesman had said we should.
Thanks.
Final Business Response /* (4000, 12, 2014/11/11) */
Our apologies, this customer requested a 20% discount to make him happy. There was no reason to give a discount since the work First Fence completed was done per contract. It is unfortunate that a face to face meeting did not take place.

Initial Business Response /* (1000, 12, 2014/10/08) */
We installed a fence for her neighbor. She contacted us about concrete on her side walk and the concrete was cleaned off the next day. Actually, the complaint was filed after we cleaned the concrete off of her side walk. Job was...

completed and cleaned up. Thank You!