First Financial Management

Please allow me the opportunity to address each of your concerns individually: Timely Response – You mentioned that your first email to the hotel came on Sunday, May 21stDue to a turnover in management, I was unable to respond to your email until Wednesday, May 24thMy first day on property and as General Manager was Monday, May 22ndAgain, I apologize for not being able to provide you with a timelier responseHowever, when I received your email I took it very seriously and responded as quickly as possible Inspection – As I mentioned in the email, we inspected the room twice and in no way did a “quick sweep.” The first inspection came from our quality inspector on propertyWhen he reported that he did not find any bed bugs, I then sent the Housekeeping Manager to inspect the room for bed bugsWe inspected the room twice and did not find any signs of bed bugsHowever, after your email yesterday I called for a 3rd party to also inspect the roomI have attached their findings, but they also did not find any signs of bed bugs in the room Reviews – I have reviewed the number of reviews you mentioned and they do not appear to be recently posted Prices – We use a competitive economic pricing modelOur prices fluctuate from $to over $depending on season, regional activity, time of day, and market analysisWe do not base our rate on the perception of room or property condition Sanitary – We have staff on property focusing on cleanliness and quality controlWe structure our staff with managers, supervisors, and front-line employeesOur structure allows us to hold our employees accountable and provide a checks and balance approach to quality controlI am sorry for the inconveniences you are experiencingIf you would like to reconsider staying with us and give another chance to redeem your trust, please contact me and I will be more than willing to assist you personally.Tell us why here

To Whom it May Concern, This letter is to serve as a conclusion to the "complaint" that [redacted] opened on your office on 4/24/2015. The attached documents will serve as proof that the hotel has acted on good faith to resolve her issue. On 4/30/2015 a refund was sent to Ms. [redacted] ... to reimburse her for missing pool towels in the amount of $80.00. This is the first that I have heard of this issue. Please consider this matter resolved. Please let me know if there is anything else that you need from this establishment.

We do not have an issues with Bed Bugs and take that matter very seriouslyWe have not had any reports of bedbugs in our rooms and if there had been we would gladly refund the guestWe charged a one night penalty and refunded the rest to ***This was booked through a third party and we do
not have the capability of refunding any thing to the guest directlyThis is an issue with *** and we cannot do much more until the third party contacts us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I can confirm the business has performed this action and consider this complaint resolved
Regards,
*** ***

Please allow me the opportunity to address each of your concerns individually: 1.       Timely Response – You mentioned that your first email to the hotel came on Sunday, May 21st. Due to a turnover in management, I was unable to respond to your email until...

Wednesday, May 24th. My first day on property and as General Manager was Monday, May 22nd. Again, I apologize for not being able to provide you with a timelier response. However, when I received your email I took it very seriously and responded as quickly as possible. 2.       Inspection – As I mentioned in the email, we inspected the room twice and in no way did a “quick sweep.” The first inspection came from our quality inspector on property. When he reported that he did not find any bed bugs, I then sent the Housekeeping Manager to inspect the room for bed bugs. We inspected the room twice and did not find any signs of bed bugs. However, after your email yesterday I called for a 3rd party to also inspect the room. I have attached their findings, but they also did not find any signs of bed bugs in the room. 3.       Reviews – I have reviewed the number of reviews you mentioned and they do not appear to be recently posted. 4.       Prices – We use a competitive economic pricing model. Our prices fluctuate from $65 to over $200 depending on season, regional activity, time of day, and market analysis. We do not base our rate on the perception of room or property condition. 5.       Sanitary – We have staff on property focusing on cleanliness and quality control. We structure our staff with managers, supervisors, and front-line employees. Our structure allows us to hold our employees accountable and provide a checks and balance approach to quality control. I am sorry for the inconveniences you are experiencing. If you would like to reconsider staying with us and give another chance to redeem your trust, please contact me and I will be more than willing to assist you personally.Tell us why here...

Hello,I will never stay here again or recommend this place for when I have people coming into town.

To Whom it May Concern, This letter is to serve as a conclusion to the "complaint" that [redacted] opened on your office on 4/24/2015. The attached documents will serve as proof that the hotel has acted on good faith to resolve her issue. On 4/30/2015 a refund was sent to Ms. [redacted]...

to reimburse her for missing pool towels in the amount of $80.00. This is the first that I have heard of this issue. Please consider this matter resolved. Please let me know if there is anything else that you need from this establishment.