To Whom It May Concern,In response to complaint ID [redacted]. The deductible is a requirement of the consumer's extended warranty.We did not damage the consumer's vehicle.Inclosing, our original response remains as is.
Thank you for contacting me for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused during your last Service visit. We are sorry that you were not satisfied with your service. I have ran a quick investigation to find out the reasons that led to...
this uncertainty, We have made the necessary adjustment and looking to serving our clients even better. We strive for your satisfaction and we want to ensure a gratifying experience for all of our customers. Question if other dealers will honor your free oil changes is yes your coupons are able to be redeemed at any Hyundai Dealer,We value your business and we would like to retain you as a customer, Please call or email me with any questions, Thank you for your understanding in this matter,Sincerely,Ralph D[redacted] Hyundai Service Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: the store did not provide me with a 25.00 credit as I provided them with a 25.00 coupon that I received via mail in December 2015. There appears to be ongoing false information being provided by the identified store location. Due to trust issues with that store location, I am no longer comfortable having them service my vehicle so a store credit to that location is not acceptable.
Regards,
[redacted]
We reviewed the sequence of events that transpired with [redacted] and found that the additional time the vehicle was down was to ensure that the diagnosis was accurate and would in fact resolve the customers issue with the vehicle. As the customer stated in their complaint, the condition happened...
intermittently. It is very unfortunate that the customer was inconvenienced but we did make a good faith effort in trying to resolve her complaint before the customer left the dealership. As a sign of goodwill our customer service agent provided a $25.00 discount towards the cost of the repair which is approximately 15% off of the total cost of repair.In an effort to satisfy the customer, we are willing to provide a store credit of $75.00 towards any future purchases with our organization. We are not willing to provide a full refund as the customer has obtained the benefit of our parts and labor.Should you have any further questions or concerns, please feel free to contact me directly.With kind regards,
Attached is a copy of my Extended Warranty Contract with [redacted] as you requested. If you need anything else, please let me know.Thank you.[redacted]
Thank you. The problem is resolved already.Sent from my [redacted]
To Whom It May Concern,In response to complaint ID [redacted]. The deductible is a requirement of the consumer's extended warranty.We did not damage the consumer's vehicle.Inclosing, our original response remains as is.
Thank you for contacting me for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused during your last Service visit. We are sorry that you were not satisfied with your service. I have ran a quick investigation to find out the reasons that led to...
this uncertainty, We have made the necessary adjustment and looking to serving our clients even better. We strive for your satisfaction and we want to ensure a gratifying experience for all of our customers. Question if other dealers will honor your free oil changes is yes your coupons are able to be redeemed at any Hyundai Dealer,We value your business and we would like to retain you as a customer, Please call or email me with any questions, Thank you for your understanding in this matter,Sincerely,Ralph D[redacted] Hyundai Service Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: the store did not provide me with a 25.00 credit as I provided them with a 25.00 coupon that I received via mail in December 2015. There appears to be ongoing false information being provided by the identified store location. Due to trust issues with that store location, I am no longer comfortable having them service my vehicle so a store credit to that location is not acceptable.
Regards,
[redacted]
We reviewed the sequence of events that transpired with [redacted] and found that the additional time the vehicle was down was to ensure that the diagnosis was accurate and would in fact resolve the customers issue with the vehicle. As the customer stated in their complaint, the condition happened...
intermittently. It is very unfortunate that the customer was inconvenienced but we did make a good faith effort in trying to resolve her complaint before the customer left the dealership. As a sign of goodwill our customer service agent provided a $25.00 discount towards the cost of the repair which is approximately 15% off of the total cost of repair.In an effort to satisfy the customer, we are willing to provide a store credit of $75.00 towards any future purchases with our organization. We are not willing to provide a full refund as the customer has obtained the benefit of our parts and labor.Should you have any further questions or concerns, please feel free to contact me directly.With kind regards,
Attached is a copy of my Extended Warranty Contract with [redacted] as you requested. If you need anything else, please let me know.Thank you.[redacted]