First Guaranty Mortgage Corporation

Good Afternoon, Per our conversation, I was able to come to a resolution with FGMC about two weeks ago Thank you for your assistance with this matter Feel free to contact me with any further questions Regards, [redacted]

Upon discussing the matter with ** [redacted] and receiving the requisite conditions required for loan approval we have been able to approve ** [redacted] for his loan and are moving toward the loan closingAt this time, we feel that ** [redacted] has been satisfied with our response and we appreciate working with him toward his goal of home ownership

At this time, we are working with the consumer's attorney toward a resolutionIf you have any further questions, please let us know and we will be happy to assist youThank you

Thank you for contacting First Guaranty Mortgage Corporation (FGMC)In your updated Complaint filed with the Revdex.com (Revdex.com) on November 4th you expressed · that you have been requested to provide the same bank statement several times and were concerned that your sensitive information were finding their way to the wrong hands; · you were provided a short list of conditions that has grown; · you would like the matter resolved ASAP On November 5, 2015: · We conducted a conference call with the mortgage broker – your loan originatorWe confirmed that he had asked you several times for the June bank statement which had not been delivered with the other bank statements providedYour Broker had not forwarded the documentation to FGMC but he did have all items in his possession He also confirmed that the documentation had not found their way into the wrong hands · We confirmed with you that the reason for the additional conditions is that the manner that your loan was submitted did not have all factors evident and as we received conditions additional items were needed in order to get the loan to closing: o Permits received identified that there would be multiple properties on the land; o An additional appraisal would be needed; o An FHA approved engineer cert would be required · We agreed to pay for the new appraisal to compensate you for the delays you have experienced · We confirmed our team is still working to expedite your loan to closing We will continue to monitor your loan and work with you toward your loan closingWe take your concerns seriously and appreciate the opportunity to better serve youIf you have any additional questions do not hesitate to contact me, Kelly K***, at ###-###-#### or toll free at ###-###-#### Ext [redacted] or by email [redacted] @fgmc.com

Dear [redacted] ***: In reviewing your claim filed with the Revdex.com on 1/28/you expressed that: · You were told you would skip two payments, but found out in fact you were due to pay December and not January · You did not receive a payment coupon to make your payment · You were assessed late fees During our investigation we confirmed that our servicing department will be: · We are refunding you a month’s payment · We sent your payment coupons and our Servicing center RoundPoint will be providing you a new welcome package · We reversed the late fees Based on these facts, it is our understanding that satisfied your desired resolution We would like you to know that FGMC takes your concerns very seriously and we appreciate the opportunity to better serve youIf you have any additional questions do not hesitate to contact me, Kelly K***, at ###-###-#### or toll free at ###-###-#### Ext [redacted] or by email [redacted] @fgmc.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The address is: *** *** *** *** ***Frederick MD 21703.
or *** *** *** *** ***Tysons corner, VA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the
responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because the business has not had effective communication with my attorney or me over the last five months regarding this issue. The business has repeatly ignored request from my attorney, *** and myself to close out this complaint. I hope the business is serious this time about their statement.I will keep Revdex.com abreast of the situation
Regards,
*** *** ***

The denial of *** ***’s loan is not reported on his credit report or to a credit reporting agencyt
"">he Statement of Denial which was sent to *** *** was provided in accordance with the Equal Credit Opportunity Act (ECOA)Below is a provision from ECOA regarding a creditor’s duty to provide a notice
to the consumer of the action taken on the loan application
A creditor must notify
an applicant of action taken on the applicant’s request for credit, whether
favorable or adverse, within days after receiving a completed application
Notice of approval may be expressly stated or implied (for example, the
creditor may give the applicant the credit card, money, property, or services
for which the applicant applied)
We have discussed this with *** *** and she indicated that she understands and is satisfied with our response. We appreciate you reaching out to us regarding
this matterIf you have any additional questions, please feel free to contact
me

Thank
you for contacting us regarding *** ***’s complaint to the
Better
">Business BureauIn
accordance with *** ***’s request, we were able to close her mortgage loan on
September 8, Based on our
conversations with *** ***, it is our understanding that she is satisfied with her loan closing
FGMC
takes consumer complaints very seriously and we appreciate the opportunity to
better serve *** ***If there are any additional questions, do not hesitate to
contact Kelly K*** at ###-###-#### Ext*** or by email at ***@fgmc.com

We have concluded our investigation
into the claims brought forth in the consumer complaint submitted through the Revdex.com’s Web PortalIn case number *** Mr*** claimed: 1. The required assigned consultant is potentially related to the contractor. He contacted the FGMC Draw Administrator to inform him of the consultant’s relation to the contractor, but was told we’ve been working with that consultant for a long time2. He paid out of pocket for many items and was told to send the receipts to FGMC for a refundHe was told by FGMC he would not be refunded3. He feels the lender is trying to force him to use the entirety of the renovation fund, which he doesn’t need at this point First, we would like to apologize for any inconvenience and frustration Mr*** has experienced as a result of this matterIn our discussions with Mr*** regarding his concerns, we have discussed the following steps we are taking to find a resolution: 1. In regards to the relation of the consultant and contractor, the contractor was chosen by the borrower and a third party lender chose the consultant. Since then, Mr*** has terminated the contractor and FGMC has terminated and blacklisted the consultant. FGMC has since hired a different consultant2. In the matter of the refund, we ordered an appraisal to be completed by an independent appraiser. The appraisal will us a value and indicate any items needed to be done to meet minimum FHA standards. Any remaining funds in escrow can be reimbursed to the borrower based on receipts as long as the loan is current3. The renovation fund amount was determined by the HUD consultant. It is based on the contractor, HUD consultant, appraisal and scope of work We will continue to work with Mr*** toward resolution and, again, we would like to extend our apologies for any inconvenienceFGMC’s Consumer Complaints Department works to maintain the rights of consumers through an independent and impartial resolution process. If you have concerns regarding the resolution of this complaint, please contact the Director of Consumer Complaints at ###-###-####Thank you

We contacted **. [redacted] regarding the above referenced complaint. Based on our communications with him, we feel that we have come to a satisfactory solution and that the matter is resolved. If you have any further questions, please let us know. We appreciate you...

bringing this to our attention. 
Sincerely, 
[redacted]
First Guaranty Mortgage Corporation

Thank
you for contacting First Guaranty Mortgage Corporation (FGMC). In your updated
Complaint filed with the Revdex.com (Revdex.com) on November 4th
you expressed
·        
that you have
been requested to provide the same bank statement several times and were
concerned that your sensitive information were finding their way to the wrong
hands;
·        
you were provided  a short list of conditions that has grown;
·        
you would like
the matter resolved ASAP.
 
On
November 5, 2015:
·        
We conducted a
conference call with the mortgage broker – your loan originator. We confirmed
that he had asked you several times for the June bank statement which had not
been delivered with the other bank statements provided. Your Broker had not
forwarded the documentation to FGMC but he did have all items in his possession.
He also confirmed that the documentation had not found their way into the wrong
hands.
·        
We confirmed with
you that the reason for the additional conditions is that the manner that your
loan was submitted did not have all factors evident and as we received
conditions additional items were needed in order to get the loan to closing:
o  
Permits received
identified that there would be multiple properties on the land;
o  
An additional
appraisal would be needed;
o  
An FHA approved
engineer cert would be required. 
·        
We agreed to pay
for the new appraisal to compensate you for the delays you have experienced.
·        
We confirmed our
team is still working to expedite your loan to closing. 
 
We
will continue to monitor your loan and work with you toward your loan closing. We take your concerns seriously and appreciate the opportunity to better serve you. If you have any additional
questions do not hesitate to contact me, Kelly K[redacted], at ###-###-#### or toll
free at ###-###-#### Ext. [redacted] or by email [redacted]@fgmc.com.

Good Afternoon,
Per our conversation, I was able to come to a resolution with FGMC about two weeks ago.  Thank you for your assistance with this matter.
Feel free to contact me with any further questions.
Regards,
[redacted]

We have had continued communications with
[redacted]' attorney, and was informed today by the attorney that
she will be discussing the matter with [redacted] and will provide us
with a response next week. We hope that these discussions will result in a
satisfactory resolution.

At this time, we are working with the consumer's attorney toward a resolution. If you have any further questions, please let us know and we will be happy to assist you. Thank you.

Upon discussing the matter with **. [redacted] and receiving the requisite conditions required for loan approval we have been able to approve **. [redacted] for his loan and are moving toward the loan closing. At this time, we feel that **. [redacted] has been satisfied with our response and we appreciate working...

with him toward his goal of home ownership.

Dear
[redacted]:
We
received your complaint from the Revdex.com and appreciate the
opportunity to address your...

concerns. We would like to begin by sincerely
apologizing for any inconvenience you have experienced as a result of this
matter. As
we discussed, during our conversation we have taken the following steps to
resolve the matter:
·        
We have put funds
in your escrow account to cover for the property tax shortage.
Based
on our conversations with you, it is our understanding that you are satisfied
with this resolution. We would like you to know that FGMC takes your concerns
very seriously and we appreciate the opportunity to better serve you. If you
have any additional questions do not hesitate to contact me, Kelly K[redacted], at
###-###-#### or toll free at ###-###-#### Ext. [redacted] or by email [redacted]@fgmc.com.
 
Sincerely,
First Guaranty Mortgage Corporation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear
[redacted]:
In reviewing your claim filed with the
Revdex.com...

on 1/28/16 you expressed that:
·       
You
were told you would skip two payments, but found out in fact you were due to
pay December and not January
·       
You
did not receive a payment coupon to make your payment
·       
You
were assessed late fees
During
our investigation we confirmed that our servicing department will be:
      ·       
We are refunding
you a month’s payment
·       
We sent your
payment coupons and our Servicing center RoundPoint will be providing you a new
welcome package
·       
We reversed the
late fees.
 
Based
on these facts, it is our understanding that satisfied your desired resolution.
We would like you to know that FGMC takes your concerns very seriously and we
appreciate the opportunity to better serve you. If you have any additional
questions do not hesitate to contact me, Kelly K[redacted], at ###-###-#### or toll
free at ###-###-#### Ext. [redacted] or by email [redacted]@fgmc.com.