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First Hawaiian Bank Reviews (28)

First Hawaiian BankOctober 23, [redacted] [redacted] Dr [redacted] , ** ***Re: Revdex.com of Hawaii (Case# [redacted] )Dear Mr [redacted] :We received your emailed letter to the Revdex.com dated October 17, 2014.In your letter, you described being assessed special handling charges as a result items presented to your account before your deposits are made Please be assured that all items, debits or credits, are posted to accounts on the same day they are presented to First Hawaiian BankI have researched your account and the following is a recap:On October 1, 2014: your beginning balance was $1.35.Funds Transfer to eBay -$16.62Funds Transfer to USAA -$20.00-$35.27- Ending balanceOn October 2, 2014: Direct deposit from USAA +15.00Two Special Handling charges for the FTs above -$60.00-$80.27- Ending balanceOn October 6, 2014: Direct deposit from Amazon +$75.37-$4.90You emailed FHB to close your accountWe credited +4.90-0-On October 7, 2014: Funds Transfer Capital One -$ (returned)On October 8, 2014: Direct deposit from Half.com $6.63Check mailed to you -$6.63-0-No other charges were assessed to your account We hope that this has been helpful to youSincerely, [redacted] ***Vice President

First Hawaiian Bank.BankCard Center [redacted] ***November 26, 2014Mr [redacted] *** *** [redacted] *** [redacted] ***Re: Revdex.com Complaint ID# [redacted] Dear Mr [redacted] ,We are in receipt of the follow up letter you submitted to the Revdex.com of Hawaii, Incon or around November 24, 2014, regarding your credit card account with us.We responded to your initial complaint in our letter dated November 20, 2014, and stated the reversal of the $Special Handling Fee and the $ContinuousOD Fee would be reflected on your December statement Our records show a credit of $70, for the $Special Handling Fee and the $Continuous OD Fee, posted to your checking account on November 24, 2014.We trust that this resolves all of the issues in your follow up letter Should you have any additional questions please contact me at (***) [redacted] .Sincerely [redacted] ***Vice PresidentBankCard Center

Please see attached response

Dear Mr***:We are in receiptof the additional comments you submitted to the Revdex.com ("Revdex.com") (Complaint ID# [redacted] ) on April 6, 2015, regardingyour attempt to apply for a loan through First Hawaiian Bank.As mentioned in our Consumer Financial Protection Bureau ("***") response letter dated March 31, (" [redacted] Response"), according to our records and the documents you provided,you received two denial letters dated May 12, and February 13, You had stated in our phone conversation on April 2, that had you known about the credit card charge off reflected in our records in the first denial letter, you would not have applied a second timeAs discussedin our phoneconversation, we agreed to submit a request to remove the second credit inquiry, which was done on April 2, Equifax will be updated with this change.In our [redacted] Response, we also explained that we had no cause to believe there was fraud on your credit card account due to our correspondence and application records.At your request, we further investigated your credit card fraud claimWe have determined that we can reasonably confirm your identity in relation to the cred it card account based on the following.(1) When we approved the credit card account in 1999, you went to our Waipahu branch on or around April 15, [redacted] and took a photo, at which time you were required to present a valid IDThis photo was added to the credit cardThe photo in our records matchesyour physical appearancebased on your visit to the University branch.The signature on your debit card application dated June 30, (connected to your checking account number [redacted] ), matches the credit card application dated March 17, 1999.The social security number and date of birth from your credit report pulled to review all of your loan applications matched and was consistent with the information provided on each of the applications received, including the [redacted] credit card application and your checking account records.One of the addresses on file for the [redacted] credit card account matched an address in your cred it report which is listed as [redacted] The employer on file for the [redacted] credit card account is also reflected in your credit report which is listed as [redacted] We contacted you on November 6, [redacted] and January 13, 2000, and you also called us on March 21, to negotiate payment on the past due credit card account.For the foregoing reasons, we do not believe the [redacted] credit card account you were a joint account holder on was opened fraud ulently We trust that this response fully addresses you r concerns.Sincerely,Lance K

Dear [redacted] :This letter is in response to your recent written notification of various suspected error(s)involving [redacted] from November to current and also to acknowledge receipt of your letter dated February 18, addressed to me with a copy sent to [redacted] .When a customer notifies us of an error we take it seriously and investigate it promptlyAs we understand your dispute, you engaged in an initial trial offer with the merchant, which you later cancelled on February 4, Upon investigation, it was found that by acceptingthe trial offer.you authorized the merchant to bill you on a recurring basis until your cancellation was processedAlthough this may not have been your intention, your acceptance of the company's offer makes the charges considered valid and not an error under the regulations coveringcredit/debit card transactionsTherefore we were not able to obtain the return of the funds toyou from the merchant on this basis.However,in reviewing the recent activity in your account,we noticed that you received credits from the merchant in the amountof $The credits posted to your account on February 6, and February 12, Also, as a one-time courtesyon February 11, 2015,we credited your account for $24.95(this generated my letterto you dated February 11).We advise our customers to review their bank statements as soon as it is received or to review their account activity regularly using our free FHB Online service so they can report any suspicious transactions as soon as possible.Please refer to your most recent bank statement for instructions regarding errors and note you must contact us in writingwithin sixty (60) days after you see an error on your statementThis helps get you the best possible results.If you should have any further questions, please contactany Dispute Specialist at 847-or (800) 342-2778.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: As I stated, the numbers dates and amounts have been adjusted to fit the means of the bank This bank has stolen more than $in supposed insufficient funds fees If you look at the amounts involved there was always enough in their processing system to cover all withdrawals but they choose to hold incoming deposits that are electronically deposited until after the funds are withdrawn I don't much care that they stick to their dishonest claims The public needs to be warned about their tactics Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I can make an appointment with FHB bank to see credit card documents for the fraudulent credit card from [redacted] with First Hawaiian BankI would also like the bank to provide me a copy of every document its presenting as proof for the said [redacted] credit card I applied for via co-sign or joint with First Hawaiian Bank on the day of the appointmentThis means identification cards, pictures, statements, email, phone contacts, credit card picture and addressesIf First Hawaiian Bank do not agree to these terms than there will be no need to set up a appointmentIf Lance K [redacted] would just send me a copy of the identification card used to apply for the [redacted] credit card this complaint could have been resolved last month Sincerely, [redacted] ***

From: [redacted] Sent: Thursday, April 16, 1:PM To: [redacted] Subject: RE: ID [redacted] Aloha ***, If Mr [redacted] desires to see further documentation regarding his credit card account, please have him call and make an appointment with the branchThe contact and phone number is listed below [redacted] We are able to provide a photo that was attached to his credit card fileHe will have to make an appointment at the branch to view itThanks Lance

Of course I have documentation to support my complaint I have the letter attached from [redacted] that states they will only credit my account $even though they told me they would help me get back debit reversals of $each I have also attached my response to Fhb, which is very similar to what I stated I have since gotten [redacted] to debit back more, however I am still owed quite a bit of money I have also found out, from those I have communicated with, that my bank is the only one not to help their client As I stated before this company is being taken to task by the Federal Trade Commission for $million dollars and I attached docs to prove it

Dear Mr***, We are in receipt of the complaint you submitted to the Revdex.com (“Revdex.com”) (Complaint ID# [redacted] ) on March 18, 2015, regarding your attempt to apply for a loan through First Hawaiian BankWe also received a complaint through the [redacted] [redacted] (“***”) regarding the same issue (Case No [redacted] ) on March 6, We responded to the [redacted] Complaint on March 31, and trust that it addresses all of your concerns Please contact me at [redacted] if you have any questionsLance K***Assistant Vice PresidentFirst Hawaiian Bank, Consumer Service Center

Complaint: ***
I am rejecting this response because:
First Hawaiian Bank is once again being dishonest and lazyThey have made no attempt to contact me and rectify the situation! Instead they are being lazy like usualI am very concerned for other First Hawaiian Bank customers I feel like they might get scammed as well by this crooked instituitionThis bank constantly dodges my calls and makes promises to help then don't hear back from themThe worst part is they seem to be more disrespectful to military and from what one employee told me they don't like mainlandersShe said that the bank would rather only have locals as their customers! That's terrible and kind of racistI would like my money back and a formal apology to me and my brother and sisters in arms that help protect this great country that First Hawaiian Bank clearly has no respect for!!! They have completely stopped trying to help and now hangup on me as did *** on a couple occasions! This bank owes me over 8,dollars and I won't let them get away with defrauding me or other customers!!!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However your delay in solving the problem, as well as the fact I had to open up a BB case to have it resolved, reflects very poorly on your business
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Furthermore, I want First Hawaiian Bank to know that I was mistaken about there never
being an annual fee on the credit card account in question.Please accept my thanks for clarifying the matter, closing the account, and waiving the annual fee for
Sincerely,
*** ***

First Hawaiian BankHawaii Dealer DivisionNovember 20, 2014Mr. *** *** *** *** ** ***Re: RevDex.com Complaint ID# ***Dear Mr***,We are in receipt of the complaint you submitted to
the RevDex.com of Hawaii, Inc(Complaint ID# ***) on or around November 2, 2014, regarding the insurance associated with your automobile loan (Account# xxx-xx***).We were able to follow up with the insurance company, *** ***, to address your concernsIn general, it takes approximately thitiy (30) days to process a settlement claim According to their records, your car was damaged on or around October 8, You submitted a claim form to them on October 16, 2014, and then submitted additional infonnation on or around October 24, On November 14, 2014, the settlement of your claim was approved Therefore, a credit in the amount of five thousand, seven hundred ninety-five dollars and seventy-two cents ($5,795.72) was applied to your loan account.We trust that this resolves all of the issues in your Complaint Thank you for considering First Hawaiian Bank for your financial needs.Sincerely,*** ***VP & Indirect Retail Manager.First Hawaiian Bank • *** *** *** • *** • *** *** • ***

From: Ohana [mailto:***]
Sent: Friday, November 21, 8:PM
To: Revdex.com Complaints
Subject: RE: You have a New Message from Revdex.com of Hawaii Regarding Complaint #***
Thank You very much for resolving this issue and keeping me informed. I am very happy with the outcomeI only wished they could inform me of the status instead of being left in the dark
Thank You,
*** ***

First Hawaiian BankBankCard Center[redacted]November 20, 2014Mr. [redacted]Re:      Revdex.comComplaint  ID# [redacted]Dear Mr. [redacted],We are in receipt of...

the complaint you submitted to the Revdex.com of Hawaii, Inc. (Complaint  ID# [redacted]  ([redacted])  on or around November  7, 2014, regarding  transactions on your debit card which posted to your checking account.According to our records, you contacted our Call Center on November 4, 2014, while you were traveling in Thailand. You claimed that there were two unauthorized transactions each in the amount of $250 to purchase 20,000 CashPoints through our rewards web site.   We have credited your checking account for these transactions (2 at $250) on November 13, 2014.  In addition, we have reversed the $60 Special Handling Fee and the $10 Continuous OD Fee which were relatedto these transactions. You should be able to see these credit transactions on your December  checking account statement.  We have  also reversed the purchase of the 20,000 CashPoints from your rewards account.Based on the information you provided to us and our records, we were not able to confirm any fraudulent activity with regards to this situation.  We suggest that you change your password for fhbrewards.com in an abundance of caution.  Per your request, we have unlinked your debit card account from your rewardsaccount.  Going forward, if you wish to make any purchases, you will have to re-enter your debit card information.We understand that our communications with you about this issue were intermittent.  We assume that this is because of the time difference or because you have been traveling.  Nevertheless, we apologize for any frustration you may have felt about this.We trust that this resolves all of the issues in your letter.  Should you have any questions, please contact me at ([redacted]) [redacted].Sincerely,[redacted]Vice PresidentBankCard Center

Complaint: [redacted]
I am rejecting this response because: I can make an appointment with FHB bank to see credit card documents for the fraudulent credit card from [redacted] with First Hawaiian Bank. I would also like the bank to provide me a copy of every document its presenting as proof for the said [redacted] credit card I applied for via co-sign or joint with First Hawaiian Bank on the day of the appointment. This means identification cards, pictures, statements, email, phone contacts, credit card picture and addresses. If First Hawaiian Bank do not agree to these terms than there will be no need to set up a appointment. If Lance K[redacted] would just send me a copy of the identification card used to apply for the [redacted] credit card this complaint could have been resolved last month.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am still not getting the information I requested nor has this information been submitted to [redacted].  All I need is a copy of the identification card used to apply for the credit card in [redacted] and all the proof Mr. Lance K[redacted] says he have from letter dated April 13, 2015. First Hawaiian Bank was the ones to go back 15 years, so I feel its fair for you to provide proof to me as a consumer who has been banking with you for 9 years and this matter never came up.
Sincerely,
[redacted]

Dear [redacted]:This letter is in response to your recent written notification of various suspected error(s)involving [redacted] from November 2012 to current and also to acknowledge receipt of your letter dated February 18, 2015 addressed to me with a copy sent to [redacted].When a...

customer notifies us of an error we take it seriously and investigate it promptly. As we understand your dispute, you engaged in an initial trial offer with the merchant, which you later cancelled on February 4, 2015.  Upon investigation, it was found that by acceptingthe trial offer.you authorized the merchant to bill you on a recurring basis until your cancellation was processed. Although this may not have been your intention, your acceptance of the company's offer makes the charges considered valid and not an error under the regulations coveringcredit/debit card transactions. Therefore we were not able to obtain the return of the funds toyou from the merchant on this basis.However,in reviewing the recent activity in your account,we noticed that you received credits from the merchant in the amountof $240.60. The credits posted to your account on February 6, 2015 and February 12, 2015. Also, as a one-time courtesyon February 11, 2015,we credited your account for $24.95(this generated my letterto you dated February 11).We advise our customers to review their bank statements as soon as it is received or to
review their account activity regularly using our free FHB Online service so they can report any suspicious transactions as soon as possible.Please refer to your most recent bank statement for instructions regarding errors and note you must contact us in writingwithin sixty (60) days after you see an error on your statement. This helps get you the best possible results.If you should have any further questions, please contactany Dispute Specialist at 847-4444 or 1 (800) 342-2778.Sincerely,[redacted]

From: [redacted] Sent: Thursday, April 16, 2015 1:35 PM To: [redacted] Subject: RE: ID [redacted] Aloha [redacted], If Mr. [redacted] desires to see further documentation regarding his credit card account, please have him call and make an appointment with the branch. The contact and phone number is listed below. [redacted] We are able to provide a photo that was attached to his credit card file. He will have to make an appointment at the branch to view it. Thanks Lance

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