First Health Medical Management

Initial Business Response / [redacted] (1000, 8, 2016/03/24) */ Contact Name and Title: [redacted] Ops MNGR Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com Revdex.com, While wishing to respond to this complaint with details, we have no permission by the patient to discuss specific medical procedures with 3rd partiesWe will discuss some of our procedures in general for this initial responsePlease have the patient forward a written and signed consent for release of medical information to discuss the specifics of this case to: Health First Medical Weight loss & Skin Care XXXXX Bear Valley Rd # Hesperia, Ca XXXXX With any treatment that we do here at Health First, there is a consultationDuring that consultation an estimation of the quantity of product is given to the patientIn most cases more than one syringe of Juvederm is needed for the results to meet the expectation of the patient and is conveyed to the patientIn some cases according budget, some patients opt for starting with only oneWe also have consent forms that the patient signs stating that the product may not work for that person at allBecause of the nature of the human body and how each individual person reacts to the product they may have some or no resultsWe cannot anticipate with witch patient this may occurIn our treatment consent forms, this is disclaimed directly and is initialed and signed by the patientBefore the patient exits from treatment we do ask if the patient is satisfied with the treatment and a note is made in the chart of the responseWe photograph all patients before any treatment begins as a requirement of treatmentIn cases of less than desired results we photograph after the follow up as long as permission is granted by the patient Health First is unsure of how the patient felt like a "Laughing Joke"We are professional at all timesWe continue to do follow up with all patients and try to come up with solutions however; it is the responsibility of the patient to pay for the product usedWe do not charge injection fees as some other places do and have some of the lowest costs is southern CaliforniaHealth First takes all of our patients seriously and are professional in all casesOur employees are held to a very high standardOur company has been in business for over years and feels it is our customer service that is the reason for that success Sincerely [redacted] III Operations Director Initial Consumer Rebuttal / [redacted] (3000, 32, 2016/05/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did email a signed copy of consent form back on may 5/2016.also if I may add,I was given a number to correct my information since my info was wrongfully inputed and I was not been addressed correctlyit was given to me by the drs receptionistthe number is XXX)XXX-XXXX..number was given to me back in march Final Business Response / [redacted] (1000, 41, 2016/06/02) */ Contact Name and Title: [redacted] Ops MNGR Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com From the treatment notes: 2-27- Patient was notified during the assessment that it could be 1-syringes depending on what the patient wantedThe patient stated that she was very happy with results( We ask the patient this after every treatment) In regards to "the lady smoothing the product out"; it is a standard practice and is the only way to remove lumps and to shape the Juvederm.Also on X-the patient filled out a disclaimer about the product: "Juvederm may not work for everyoneThere are no refunds or guarantees that the product may be effective" This disclaimer was initialed by the patient and signed The reason behind this is that we cannot predict what may happen with the productThe patient stated that she was happy the day of the treatmentThe perceived diminishing of the product may in fact be a reduction of swellingAs in cases where the results are not of quality I.Euneven lips, it is a quantity issueAll patients are required to pay for the product required to meet those expectations As far as the name being wrong or email being wrong, we are not sure what this is in regards toWe input the patients email as given to us by the patientI checked the name on the chart and it is correct At no time was the staff here at Health first acting in a demeanor that would make anyone feel like a laughing jokeWe continued to follow up with her on 2/29/by phone, 3/5/in office,and 3/12/by phone Health First followed all of our procedures and the Medical Provider tried in good faith to achieved the patients expectationsHealth First followed up and explained this to the patientThe Patient was informed before treatment of the policies regarding the treatments and no refundsThe patient also stated that she was happy prior to leaving our officeTreatment notes and copies of the signed consent forms may be supplied upon request Final Consumer Response / [redacted] (3000, 43, 2016/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) im asking for full refundmy lips are back to normali was happy walking out door because they were swollen due to the injection but then the next day didn't look swollen and deflated look was appearingi did call and I told themi was told give it a week to plump up againthey never did look like day one!! of course they are going to say my info was correct nowsmh

Initial Business Response /* (1000, 8, 2016/03/24) */
Contact Name and Title: [redacted] Ops MNGR
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Revdex.com,
While wishing to respond to this complaint with details, we have no permission by the patient to discuss...

specific medical procedures with 3rd parties. We will discuss some of our procedures in general for this initial response. Please have the patient forward a written and signed consent for release of medical information to discuss the specifics of this case to:
Health First Medical Weight loss & Skin Care
XXXXX Bear Valley Rd #7
Hesperia, Ca XXXXX
With any treatment that we do here at Health First, there is a consultation. During that consultation an estimation of the quantity of product is given to the patient. In most cases more than one syringe of Juvederm is needed for the results to meet the expectation of the patient and is conveyed to the patient. In some cases according budget, some patients opt for starting with only one. We also have consent forms that the patient signs stating that the product may not work for that person at all. Because of the nature of the human body and how each individual person reacts to the product they may have some or no results. We cannot anticipate with witch patient this may occur. In our treatment consent forms, this is disclaimed directly and is initialed and signed by the patient. Before the patient exits from treatment we do ask if the patient is satisfied with the treatment and a note is made in the chart of the response. We photograph all patients before any treatment begins as a requirement of treatment. In cases of less than desired results we photograph after the follow up as long as permission is granted by the patient.
Health First is unsure of how the patient felt like a "Laughing Joke". We are professional at all times. We continue to do follow up with all patients and try to come up with solutions however; it is the responsibility of the patient to pay for the product used. We do not charge injection fees as some other places do and have some of the lowest costs is southern California. Health First takes all of our patients seriously and are professional in all cases. Our employees are held to a very high standard. Our company has been in business for over 20 years and feels it is our customer service that is the reason for that success.
Sincerely
[redacted] III
Operations Director
Initial Consumer Rebuttal /* (3000, 32, 2016/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did email a signed copy of consent form back on may 5/2016.also if I may add,I was given a number to correct my information since my info was wrongfully inputed and I was not been addressed correctly. it was given to me by the drs receptionist. the number is XXX)XXX-XXXX..number was given to me back in march.
Final Business Response /* (1000, 41, 2016/06/02) */
Contact Name and Title: [redacted] Ops MNGR
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
From the treatment notes:
2-27-16
Patient was notified during the assessment that it could be 1-3 syringes depending on what the patient wanted. The patient stated that she was very happy with results. ( We ask the patient this after every treatment)
In regards to "the lady smoothing the product out"; it is a standard practice and is the only way to remove lumps and to shape the Juvederm.Also on X-XX-XX the patient filled out a disclaimer about the product:
"Juvederm may not work for everyone. There are no refunds or guarantees that the product may be effective"
This disclaimer was initialed by the patient and signed.
The reason behind this is that we cannot predict what may happen with the product. The patient stated that she was happy the day of the treatment. The perceived diminishing of the product may in fact be a reduction of swelling. As in cases where the results are not of quality I.E. uneven lips, it is a quantity issue. All patients are required to pay for the product required to meet those expectations.
As far as the name being wrong or email being wrong, we are not sure what this is in regards to. We input the patients email as given to us by the patient. I checked the name on the chart and it is correct.
At no time was the staff here at Health first acting in a demeanor that would make anyone feel like a laughing joke. We continued to follow up with her on 2/29/16 by phone, 3/5/16 in office,and 3/12/16 by phone.
Health First followed all of our procedures and the Medical Provider tried in good faith to achieved the patients expectations. Health First followed up and explained this to the patient. The Patient was informed before treatment of the policies regarding the treatments and no refunds. The patient also stated that she was happy prior to leaving our office. Treatment notes and copies of the signed consent forms may be supplied upon request.
Final Consumer Response /* (3000, 43, 2016/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
im asking for full refund. my lips are back to normal. I was happy walking out door because they were swollen due to the injection but then the next day didn't look swollen and deflated look was appearing. I did call and I told them. I was told give it a week to plump up again. they never did look like day one!! of course they are going to say my info was correct now. smh..