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First Healthcare

7100 E Pleasant Valley Rd Ste 105, Seven Hills, Ohio, United States, 44131-5544

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I contacted First Healthcare concerning a bill that had been sent to collections. The person that answered my call was very unhelpful. When I asked to speak to her supervisor, she became belligerent. She told me "I am the boss here, if you want to talk to my co-worker, you may." Without asking, she transferred me to her co-worker. The co-worker was even more rude. I remained calm throughout the call, but the second representative talked over me. When I told her that I did not appreciate her tone, she became indignant. She informed me that even though my bill had been paid that I would still be receiving collection calls because of my attitude. She then hung up on me.

First Healthcare Response • Mar 31, 2020

I received the attached complaint regarding Mr *** and his call to our office on March 9 2020Mr *** contacted us because he was receiving calls from our collection agency regarding a past due balance on his account.Mr *** received two billing statements from our office advising him the $150 balance for date of service 1/18/2019 was due. He received his final notice and was informed that he would be sent to collections if the balance remained unpaid. His account was forwarded to our collection agency on May 14 2019. Mr *** sent payment to our office which was received on May 16,2019 - two days after being placed with our collection agency. At that time, the agency should have marked the account as paid in full. For some reason, this was not done and a representative from the agency did make contact with Mr ***. When he contacted us at the billing office on March 9 2020, he was understandably upset that the agency was contacting him after he already paid the past due balance. We advised him at that time that we would contact the agency and ask them to update their records, remove the account from his credit report and to stop contacting him, which they did.Mr *** was condescending and rude throughout the entire phone call, which was not unexpected considering the events that led him to contact us. He said he felt our representative was being rude to him and asked to speak to another representative. There are two of us in the billing office. We both spoke with him and we both told him the same thing - that he shouldn't have been contacted by the collection agency and that we would advise them right away that he was paid in full. He was still not satisfied with this response and went on to say that he was a pastor who sees patients at the hospital regularly and that he would use that as his platform to tell people not to utilize *** hospital for medical service.Keep in mind that we billed Mr *** twice before notifying him that his account was past due and that non payment would result in the balance being sent to collections. Also, on March 9, 2020 when he made us made aware that the collection agency was contacting him, we took action immediately correcting the error.Sincerely

Customer Response • Mar 31, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I read the reply. She and the other person that work in the office were rude on the call. I was not upset when I called, initially. I was verbally abused on the phone by ***. Then, I was transferred to her co-worker who told me that they would not be informing the collection agency and that I would still be getting calls...at that point, I was very upset.I am the customer in this situation. An apology is warranted.But, seeing that *** will be standing on the dishonest representation of her and her co-worker's behavior on the phone, I do not think she will apologize. This is a shame. The physicians that treated me did a wonderful job. But, because of my experience with *** and her co-worker, I will not return to *** and I will suggest that the congregants of the church I pastor seek medical attention at other facilities.

Regards

I have spoke to multiple females at this company today in regards to medical bills I just became aware of. I proceeded to tell them that I was covered by an insurance at the date of service. The insurance will cover the visits in full. The company terms me since they are over a year old there is nothing they are willing to do about it. These are reflecting negative on my credit and want to get these resolved in a timely manner. The ladies I spoke to would not give an email or voice mail number for their boss.

First Healthcare Response • Oct 31, 2018

To Whom It May Concern:

I am responding to a complaint submitted on 10/11/2018 by ***, complaint ID # ***.

Ms *** called our office regarding past due medical bills from 2008. We advised Ms *** that we did not show insurance for the dates of service we billed her for and were unable to bill these claims to the insurance she claims she had at that time as they are past the one year timely filing limit.

Ms *** did receive 3 pieces of correspondence from our office - two of these were billing statements notifying her of her balance due and one was a notice advising her that her account balance was seriously delinquent and asking her to contact us to make payment arrangements. Ms *** did not contact us and her balances were forwarded to our collection agency.

Ms *** did ask to speak to the owner of the company and was informed that the owner was not available to speak to and has limited office hours. She was told that the telephone number she used to contact us is the same telephone number for the owner of the company. The owner of the company does not handle these types of patient billing issues, those issues are handled by myself and my coworker and Ms *** did speak to both of us.

Ms *** was given the phone number to our collection agency and was instructed to follow up with them to handle the past due bills.

I hope this information is helpful in resolving this matter. Should there be any further questions please do not hesitate to contact me at *** 8am-4pm Monday through Friday.

Sincerely

***

Billing Supervisor

First Healthcare Consulting Group

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Address: 7100 E Pleasant Valley Rd Ste 105, Seven Hills, Ohio, United States, 44131-5544

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