First Impression Ironworks

First Impression has been in contact with Mr. [redacted] in addition to visiting the job site to review the issues and concerns directly with him.  Both parties have come to an agreement and have put a plan in place to resolvethe issue. Mr. [redacted] agreed on timeframe, cost and scope of work to be performed to satisfy his concerns.

The lock was not the o my problem and let me mention that the locks on your showroom door do not overlap - this is false advertisement. The salesperson did not mention this either. Being able to see the guts of a lock is not industry standard, I called around to other business that install iron doors. The other issues is that there is a huge gap I between the iron screen and the door, that you failed to address.

[redacted]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The business seems to genuinely desire a mutually beneficial solution to this complaint and the cause for the complaint appears to have been a systemic breakdown, rather than the businesses desire to defraud their customers.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find this resolution satisfactory.First Impressions Security Door did have Rich complete all repairs ... the appearance and function of the door is better than when originally installed!Regards,
[redacted]

Service was already completed for this customer regarding their lock request.