First Jersey Credit Union

Branch Manager [redacted] spoke with [redacted] and she informed her that this complaint was not intended for First Jersey Credit Union.The complaint was for the company [redacted] ***The transaction was not fraud She approved this purchaseThe Branch Manager did contact the company [redacted] [redacted] and spoke with the owner who said he did call [redacted] to settle this dispute but she did not call him back [redacted] advised our member [redacted] to contact the owner to settle this disputePlease remove this complaint # [redacted] from First Jersey Credit Union recordThe member advised [redacted] she will also contact Revdex.com to remove this complaint

We received a complaint regarding [redacted] stating that we are false advertising our services. The service she is referring to is called Courtesy Pay. [redacted] agreed to this service back in 2010 with our company. The purpose of this service is that our members are able to make purchases with debit...

cards, ATM withdrawals as well as cashing their personal checks drawn from our institution if they do not have the funds to cover. This will only allow the member to overdraw their account up to $500.00. However each time the member uses this service with us the account will be charged a fee of $35.00. If they use this service there is a standard overdraft notice that it then sent to the member notifying them of this. If using this for an ATM withdrawal a receipt will print out showing their current balance. If the balance is negative the member is then aware of this. We send numerous notices to members regarding the terms and conditions of this service. They must thoroughly read these mailings once received in order to understand the service. The notices sent are very thorough and explain in detail the service provided. As for our institution having only one branch that is true. We did close one of our branches earlier in the year. We understood that this may be an inconvenience to some members who do not wish to drive to our main headquarters. If this is the case we do provide a list of other credit unions that our members can use to do their banking. This is provided if members call and ask us for this information as well as listed on our website. Thank you for your time regarding this matter.

Branch Manager [redacted] spoke with [redacted] and she informed her that this complaint was not intended for First Jersey Credit Union.The complaint was for the company [redacted]. The transaction was not fraud . She approved this purchase. The Branch Manager did contact the company [redacted]...

[redacted] and spoke with the owner who said he did call [redacted] to settle this dispute but she did not call him back. [redacted] advised our member [redacted] to contact the owner to settle this dispute. Please remove this complaint #[redacted] from First Jersey Credit Union record. The member advised [redacted] she will also contact Revdex.com to remove this complaint.

Review: I was informed by the credit card fraud dept that my card was being used suspiciously.While speaking to them it was used again by an unknown person.The person was using my cr.card number,I still had my card and was told by fraud unit to destroy it.I did and they sent me anew one along with a new p.i.n. They then sent me a form to fill out and sign which I did. I received another form because I left out the full name of the company that the fraudulent charges were made to.I filled out all the correct info and mailed it back.The charges were made on or about April 24. The charges and interest remained on my bill thru April and when they were still on in my May bill I wrote an e- mail on June 1 to my bank explaining the whole situation and asked for help.I still have this e-mail.I also called the fraud dept many times.Each time I got a different person and went thru this over and over. One woman said they never received my form and a third one was sent and I filled it out and sent it in again.I then received a letter saying they didn't get the form within 60 days and that I had to pay the bill which was almost $2000. Please help me this is very unjust.When I speak with you I will further explainDesired Settlement: Please remove the fraudulent charge and the interest