First Keystone Community Bank

This vehicle was brought to us by the owner, Victory Auto Sales, who purchased the vehicle from someone or and auction not running It had multiple problems including a bad engine and main computer (PCM), which are major repairs and expensive items Due to the unknown by us and the dealer (owner) it has taken many steps (and months) to determine all that is needed to correct problems and issue still exist which are being addressed My service manager has had a Ford Field Engineer involved and the engineer has been to the store several times to assist in diagnosis of this vehicle Due to the nature of how this car was obtained by the dealer and the unknow history they could provide as to what issues existed, we have done nothing wromg in the repairs that have been made and the charges incurred by the owning dealer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have no idea who the guy is that responded to the complaint I never heard of him and when I talk to Steve he never answers my questionsIts I don't know or he just ignores my questionsNo one wants to help me even though they are the ones who screwed up our loanI have also sent a letter to the Attorney General's office and the department of justiceThey really screwed us when the economy got bad and we could have refinanced But no they kept making us believe what our loan wasI want things done my way so I know they can't screw me againThey have made us pay over double for this house and they still want more money.plus they will not provide proof of the money they took from us when we sold our other houseThey actually stoled it because they can not come up with any documentationThats poor business.Regar, [redacted]

April 16, 2015Dear ***:Please accept this letter in response to your correspondence dated April 08, and received by us on April 13, Prior to receipt of your correspondence, we have been and continue to be in contact with the borrowers concerning the mortgage loan at First Keystone
Community BankIn response to the borrower's inquiry, please note the following.We have thoroughly reviewed the loan documents and the repayment history for this loan and we continue to have an open dialogue with the borrowers in an effort to resolve this issue to everyone's satisfactionIt is our intention to have a satisfactory resolution in the very near future.Thank you for your attention in this matterShould you need more information, please feel free to contact the undersigned at your convenience.Sincerely yours,Matthew M.Senior Vice President / Director of Lending

I regards to your letter to *** *** Ford for Revdex.com ID #***, we contacted Mr*** per his request in your letter. Mr*** was told that our dealership submits loan applications on behalf of customers and it is up to the banks and or lending institutions to approve or turn down
applications based on the lenders approval policies. We also told him in his case, since his application for a loan was denied the lender(s) would correspond directly with him to given reason why he was denied a loan. After the conversation with Mr***, he seemed satisfied with our responseRegards, Rhyne S*** General Manager *** *** Ford

June 11, 2015Dear ***:Within the last thirty days have met with *** *** on several occasions to discuss her issues and resolve the pending maturity of her current loanOn May 27, we met and finalized an agreement and resolved outstanding questionsThe agreement was signed by *** ***, her husband, and a bank officer on June 3, I asked *** *** on two occasions if she was satisfied with the outcome of our meeting and she replied “yes”.I believe we have resolved the issue we had with *** *** as of this time and this complaint can be marked as resolved.If you have any questions please feel free to reach me at ###-###-#### X***.Respectfully,Lee HVice President, Special Assets, Security Officer

June 11, 2015Dear ***:
Within the last thirty days have met with *** *** on several occasions to discuss her issues and resolve the pending maturity of her current loanOn May 27, we met and finalized an agreement and resolved outstanding questionsThe agreement was signed by *** ***, her husband, and a bank officer on June 3, I asked *** *** on two occasions if she was satisfied with the outcome of our meeting and she replied “yes”I believe we have resolved the issue we had with *** *** as of this time and this complaint can be marked as resolved.If you have any questions please feel free to reach me at ###-###-#### X***Respectfully,Lee H
Vice President, Special Assets, Security Officer

March 3, 2017Dear *** ***:Please accept this reply to your correspondence dated February 23, This is provided in response to a complaint brought by Jos*** *** with whom First Keystone Community Bank held a mortgage.Enclosed please find copies of correspondence between *** *** and
the Bank, as well as documentation to support the balance being reportedWe believe this information addresses *** ***'s concerns as outlined in his correspondence dated May 4, and August 16, 2016.Please note that we have provided contact information and expressed our willingness to discuss this matter with *** *** should he have any questions or concerns related to the paperwork furnished by the bank.We feel that the information contained with this letter complies with your request and shows that First Keystone Community Bank has acted in good faith in relation to *** ***Should you have any further questions related to this matter please feel free to contact me directly.Very truly yours,Steven KCollection Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have no idea who the guy is that responded to the complaint I never heard of him and when I talk to Steve he never  answers my questions. Its I don't know or he just ignores my questions. No one wants to help me even though they are the ones who screwed up our loan. I have also sent a letter to the Attorney General's office and the department of justice. They really screwed us when the economy got bad and we could have refinanced.  But no they kept making us believe what our loan was. I want things done my way so I know they can't screw me again. They have made us pay over double for this house and they still want more money.plus they will not provide proof of the money they took from us when we sold our other house. They actually stoled it because they can not come up with any documentation. Thats poor business.Regar,
[redacted]

This vehicle was brought to us by the owner, Victory Auto Sales, who purchased the vehicle from someone or and auction not running.  It had multiple problems including a bad engine and main computer (PCM), which are major repairs and expensive items.  Due to the unknown by us and the...

dealer (owner) it has taken many steps (and months) to determine all that is needed to correct problems and issue still exist which are being addressed.  My service manager has had a Ford Field Engineer involved and the engineer has been to the store several times to assist in diagnosis of this vehicle.  Due to the nature of how this car was obtained by the dealer and the unknow history they could provide as to what issues existed, we have done nothing wromg in the repairs that have been made and the charges incurred by the owning dealer.

April 16, 2015Dear [redacted]:Please accept this letter in response to your correspondence dated April 08, 2015 and received by us on April 13, 2015. Prior to receipt of your correspondence, we have been and continue to be in contact with the...

borrowers concerning the mortgage loan at First Keystone Community Bank. In response to the borrower's inquiry, please note the following.
We have thoroughly reviewed the loan documents and the repayment history for this loan and we continue to have an open dialogue with the borrowers in an effort to resolve this issue to everyone's satisfaction. It is our intention to have a satisfactory resolution in the very near future.
Thank you for your attention in this matter. Should you need more information, please feel free to contact the undersigned at your convenience.
Sincerely yours,
Matthew M.
Senior Vice President / Director of Lending

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have no idea who the guy is that responded to the complaint I never heard of him and when I talk to Steve he never  answers my questions. Its I don't know or he just ignores my questions. No one wants to help me even though they are the ones who screwed up our loan. I have also sent a letter to the Attorney General's office and the department of justice. They really screwed us when the economy got bad and we could have refinanced.  But no they kept making us believe what our loan was. I want things done my way so I know they can't screw me again. They have made us pay over double for this house and they still want more money.plus they will not provide proof of the money they took from us when we sold our other house. They actually stoled it because they can not come up with any documentation. Thats poor business.
Regar,
[redacted]