First Lady Nails

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that the statement is not only incorrect but missing the details of where " [redacted] " decided to Yell in my face, the customerHe did Not "explain the no refund policy" to me, he did not even allow me to speakHe yelled OVER me talking and above me and under his own yelling voice missed me explaining how I did NOT Request a full refund but simply Some of my money back, i.e the Tip and the charge for the nail design I DID NOT receive, even though it was included in the total charges[redacted] refused to even refund me the TIP, which wasn't a part of payment for service but a gift assuming I would receive the services I PAID for BEFORE hand The services WERE NOT METThey did not provide the full set I had Requested and even showed them clear photos of, they were unable to do the simple task WHICH is why I had come back the first time to have the nails redoneI thought about letting it slide but then realized I shouldn't have to pay for a poor nail job that wasn't even what I had asked forI had paid them for "A MESS", it wasn't anything like I requestedThe third time was still not what I requested and what I requested actually had a DESIGN which cost extra moneySo I left the Third time with a nail job that was NOT what I asked for and was also SIMPLER, thus should have been less money (NO DESIGN).I'm most disatisfied with how " [redacted] " was YELLING in my face and above me in from of the technicians as well as other customersThat is NOT how you treat Repeating customers, Nail technician [redacted] even VOICED how it was inappropriate as I sat her in chair during the third CryingAs I was leaving a standby customer even tried consoling me as I left in tearsThere are witnesses to how loud he was yelling and not even allowing me to speakIf anything, I demand an apology from " [redacted] " and I should also be demanding a FULL refund as I DID NOT receive the service I paid for? There's no beating around the bush on the simple fact that I paid for a service + design I DID NOT RECEIVE -- [redacted]

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Please no "dropping off", just mailing.My address is: [redacted] ***

I am the owner of First Lady NailsMay I please have [redacted] ' address to refund the moneyI wish to settle this issue, thank you.Best regards, [redacted] **Owner of First Lady Nails

I patronized this establishment for a few months, but I noticed that their customer service was going down hillMy first complaint was I received a pedicure and an acrylic nail fiand the woman who gave me the pedicure complained about the amount of money I left her for a tipI only left her a few bucks because she was rough with my feet and had a bad attitudeThe next time I went and received the exact same service the man who did my pedicure left dead skin on my heels and rushed through my pedicure doing an awful jobTo top it off when I had my nails done afterwards the man's table who provided the nail service had a tablet hat was filthy! There was an abundance of dust on the table and it had old dried up acrylic caked up on the itHe was very rude as wellA customer called him several times to ask him a question and he just ignored herSo I finally tapped him on his arm to let him know someone was trying to get his attention and he literally screamed out loud and snatch

To whom it may concern, We have received a complaint from a customer, now we would like to respond to the following occurrenceThe customer, *** ***, entered the nail salon and requested a full set of nails, nail gel colors, and nail designI, *** ***, had completed
her full set and once she approved of it, she proceeded to pay for the full serviceAfterwards, Tina finished the service by painting and designing her nails*** then left the salon, but returned a few minutes later to express her dissatisfaction with the serviceShe demanded that we redo her nails so Tina had removed the nail polish and designAfter another nail technician redid the nail polish and design, *** again left the salonOnce again, she returned a few minutes later to have us redo her nails for a second timeShe would then leave the salon yet again, now only to return for the third time to demand a refund for our services. The full process was a total duration of two and a half hoursWe invested a total of two and a half hours on her, significant supplies and utilities, as well the efforts of three individualsAfter exhausting our time, resources, and hard work, *** was still unsatisfied and had asked for a refund which I proceeded to explain our no refund policyI believe that our extra efforts for the purpose of meeting her demands was more than significant on our part even without a refund, which again was against our policyThese are reasons why we, First Lady Nails, had refused her request for reimbursementThank you for your time.Respectfully,*** *** *** ** ***Nail Technician Nail Technician(First nail technician for the full set) (Second for paint and design)** *** *** ** **Nail Technician First Lady Nails Owner(Third for redo of paint and design)

I am the owner of First Lady Nails. May I please have [redacted]' address to refund the money. I wish to settle this issue, thank you.Best regards,[redacted]Owner of First Lady Nails

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that the statement is not only incorrect but missing the details of where "[redacted]" decided to Yell in my face, the customer. He did Not "explain the no refund policy" to me, he did not even allow me to speak. He yelled OVER me talking and above me and under his own yelling voice missed me explaining how I did NOT Request a full refund but simply Some of my money back, i.e the Tip and the charge for the nail design I DID NOT receive, even though it was included in the total charges.[redacted] refused to even refund me the TIP, which wasn't a part of payment for service but a gift assuming I would receive the services I PAID for BEFORE hand.  The services WERE NOT MET. They did not provide the full set I had Requested and even showed them clear photos of, they were unable to do the simple task WHICH is why I had come back the first time to have the nails redone. I thought about letting it slide but then realized I shouldn't have to pay for a poor nail job that wasn't even what I had asked for. I had paid them for "A MESS", it wasn't anything like I requested. The third time was still not what I requested and what I requested actually had a DESIGN which cost extra money. So I left the Third time with a nail job that was NOT what I asked for and was also SIMPLER, thus should have been less money (NO DESIGN).I'm most disatisfied with how "[redacted]" was YELLING in my face and above me in from of the technicians as well as other customers. That is NOT how you treat Repeating customers, Nail technician [redacted] even VOICED how it was inappropriate as I sat her in chair during the third re-do Crying. As I was leaving a standby customer even tried consoling me as I left in tears. There are witnesses to how loud he was yelling and not even allowing me to speak. If anything, I demand an apology from "[redacted]" and I should also be demanding a FULL refund as I DID NOT receive the service I paid for? There's no beating around the bush on the simple fact that I paid for a service + design I DID NOT RECEIVE.  --[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Please no "dropping off", just mailing.My address is:[redacted]

Review: I'm a loyal repeat customer and have always accepted they DON'T do that well of a job, but for weekly gel manicures it really didn't bother me as long as my nails were presentable.

Today I got a full set, and the WHOLE experience was awful! Not only did they NOT do what I asked and even showed them a photo of; they CONTINUED even though I told them I was unhappy with it. After receiving something that wasn't even presentable I asked them to redo it. THE REDO WAS EVEN WORSE.

They were upset and were SO rough it hurt, this is their profession, they should hold themselves to a standard of at least doing the service correctly. They were careless and even when I began to pull my hand away because it hurt, she just held tighter and continued. I TRIED not making a fuss about the situation, so I let her continue. But what happened next was unacceptable.

The OWNER, the (only) male in the Salon, began to YELL at me because I was dissatisfied. I told him I paid for a service I did NOT receive and then he began to YELL OVER my Talking, note I did not raise my voice at all. He completely interrupted me and did not even let me voice my concerns, he just Yelled OVER me in front of other customers. Even one of the MANICURIST WHO WORKED THERE said it was a bad job and that I should have it redone. After the third time I wasn't interested in having my nails fixed at that facility.

I asked for a refund for Some (not even ALL) of my payment to get nails fixed else-where and he refused. I voiced how I would not come back to this salon and he didn't even bat an eyelash, why? BECAUSE HE ALREADY HAD ALL MY MONEY. He did not refund ONE penny OR any of the TIP. He kept it ALL.

So not only did he Yell at me, the customer, until I was in tears leaving the salon he kept money that wasn't even rightfully his. They DID NOT give me the service I paid for, and he had NO RIGHT to keep the tip. I now understand WHY THEY ASK YOU TO PAY THEM BEFORE the service, using the Excuse that your nails will be too wet later.Desired Settlement: I would like a full refund of my money for poor service and conduct. Again, he refused to refund THE TIP. They charged me for a service BEFORE hand saying it was a "policy" because my nails would be wet and they were "concerned" I would ruin them. I would also appreciate an apology on behalf of disrespecting me public and screaming at me to the point of tears. Again, I WAS a loyal customer. A manicurist named [redacted] can vouch for that.

Business

Response:

To whom it may concern,