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First Look Production Reviews (7)

Mrs [redacted] : First Look Production is looking forward in resolving this issue about our services Please review the screenshot/layouts of the album so we can process your album by November 8, so it can be completed the end of November Also, we never decided on a deliver date until now Please advise in Time-Life Media contract that states when a deadline was agreed on Time-Life Media and the client have to agree on the terms of the deadline in writing as it is stated in the contractFirst Look Production will provide the wedding video, photos, and album by the end of November providing if our terms are meet in writingFirst look production will release all raw footage and negatives of the [redacted] wedding with a written release form from first look production which will give permission to duplicate and make future copies of all items only if we can continue to resolve any issues and come to an agreement

First Look Production accepted the terms of agreement to reimburse $for the [redacted] wedding on October 5, First Look Production made the first payment of $on October 7, and will make the reminded payments on November 17, and December 18, First Look Production sent the album layout several times for the couple to finalize the pages, however the album can be completed and received by the end of November pending on the wedding couple proofing the pages and the company received the album format by November 8, First Look Production will provide the wedding video, photos and album by the end of November The contract states to provide wedding film, wedding album, prints and edit pictures on CD or Memory Stick The contract does not state I was obligated to provide raw footage of the wedding however, in good faith, first look production will present all raw footage and negatives of the [redacted] wedding only if we can continue to resolve any issues by a mediator which the Revdex.com will provide First Look Production will continue to keep Revdex.com involve with the situation between the [redacted] because we take strive in providing high quality service to our clients

Complaint: [redacted] I am rejecting this response because: First-Look Productions is committing fraud by stating he has sent us the album layout to complete the albumFirst, Mr [redacted] sent screenshots of page layouts; then he uploaded the screenshots to Google DriveSince the Revdex.com complaint he has uploaded photos to Google Drive that are not formatted as we discussed, not edited, and are not all the pictures I selected for our albumThe purpose of meeting with him yesterday was to ensure all of my pictures that I have selected three time due to Mr [redacted] forgetting or not adding all the pictures was Included in the albumMr [redacted] continues to show lack of professionalism and integrityThe contract, which I have a copy of, states that two weeks following the Wedding, my husband and I would have edited photos to selectHe has breached the contract, because that did not take placeI have emails and texts asking Mr [redacted] about the pictures and the video in July, which was four months after our weddingHis contract states that I would receive an album weeks after selecting picturesMr [redacted] made the pictures available in late July or August and my husband selected our photos in August 12,We meet with Mr [redacted] on September 28, and he did not have all the pictures I selectedPlease note my selections were sent to him via emailI have a copy of thatI had to spend hours helping Mr [redacted] go through my printed email to save the pictures I had selected the previous monthWe thought our September 28th meeting would be to view an edited album, and he only had layouts, unedited with random picturesWe met again in October at Newk’s and he still did not have all the pictures I selectedI once again had to suggest putting my pictures in a folderMy husband thought we were going to see our album layout at this time and did notThe layout he has recently upload to Google Drive is NOT edited nor has all the pictures I selectedSome pages have duplicate photos and photos I did not chooseThis is unacceptableHe agreed to pay my husband and I back for not capturing me walking down the aisleI want my album and everything we paid for by the end of November or U want a FUL $reimbursement due to his lack of competence with our video and album Regards, [redacted]

Mrs. [redacted]:  First Look Production is looking forward in resolving this issue about our services.  Please review the screenshot/layouts of the album so we can process your album by November 8, 2017 so it can be completed the end of November.  Also, we never decided on a deliver date until now.  Please advise in Time-Life Media contract that states when  a deadline was agreed on.  Time-Life Media and the client have to agree on the terms of the deadline in writing as it is stated in the contract. First Look Production will provide the wedding video, photos, and album by the end of November providing if our terms are meet in writing. First look production will release all raw footage and negatives of the [redacted] wedding with a written release form from first look production which will give permission to duplicate and make future copies of all items only if we can continue to resolve any issues and come to an agreement.

Complaint: [redacted]
I am rejecting this response because: First-Look Productions is committing fraud by stating he has sent us the album layout to complete the album. First, Mr. [redacted] sent screenshots of page layouts; then he uploaded the screenshots to Google Drive. Since the Revdex.com complaint he has uploaded photos to Google Drive that are not formatted as we discussed, not edited, and are not all the pictures I selected for our album. The purpose of meeting with him yesterday was to ensure all of my pictures that I have selected three time due to Mr. [redacted] forgetting or not adding all the pictures was Included in the album. . Mr. [redacted] continues to show lack of professionalism and integrity. The contract, which I have a copy of, states that two weeks following the Wedding, my husband and I would have edited photos to select. He has breached the contract, because that did not take place. I have emails and texts asking Mr. [redacted] about the pictures and the video in July, which was four months after our wedding. His contract states that I would receive an album 8 weeks after selecting pictures. Mr. [redacted] made the pictures available in late July or August and my husband selected our photos in August 12,2017. We meet with Mr. [redacted] on September 28, 2017 and he did not have all the pictures I selected. Please note my selections were sent to him via email. I have a copy of that. I had to spend hours helping  Mr. [redacted] go through my printed email to  save the pictures I had selected the previous month. We thought our September 28th meeting would be to view an edited album, and he only had layouts, unedited with random pictures. We met again in October at Newk’s and he still did not have all the pictures I selected. I once again had to suggest putting  my pictures in a folder. My husband thought we were going to see our album layout at this time and did not. The layout he has recently upload to Google Drive is NOT edited nor has all the pictures I selected. Some pages have duplicate photos and photos I did not choose. This is unacceptable. He agreed to pay my husband and I back for not capturing me walking down the aisle. I want my album and everything we paid for by the end of November or U want a FUL $2500 reimbursement due to his lack of competence with our video and album.  
Regards,
[redacted]

First Look Production accepted the terms of agreement to reimburse $800.00 for the [redacted] wedding on October 5, 2017.  First Look Production made the first payment of $100.00 on October 7, 2017 and will make the reminded payments on November 17, 2017 and December 18, 2017.  First Look...

Production sent the album layout several times for the couple to finalize the pages, however the album can be completed and received by the end of November pending on the wedding couple proofing the pages and the company received the album format by November 8, 2017.  First Look Production will provide the wedding video, photos and album by the end of November.  The contract states to provide wedding film, wedding album, prints and edit pictures on CD or Memory Stick.  The contract does not state I was obligated to provide raw footage of the wedding however, in good faith, first look production will present all raw footage and negatives of the [redacted] wedding only if we can continue to resolve any issues by a mediator which the Revdex.com will provide.     First Look Production will continue to keep Revdex.com involve with the situation between  the [redacted] because we take strive in providing high quality service to our clients.

Complaint: [redacted]
I am rejecting this response because:I have read his response. However, we have no album layout with edited pictures to review. Since the complaint, Mr. [redacted] has deleted all photos that I chose to be placed in the album from Google Drive. I also want him to mention in the statement that he is to pay us the reminder $700 by the end of November as he agreed to in writing. I will agree to his terms to resolve this matter with the aforementioned modifications. I also need to view the edited pictures that I have chosen and a layout with the photos I have chosen, not duplicates or unedited photos by November 8, 2017, and I will be more than happy to review the photos and accept his terms so we can finally resolve this matter. In advance, thanks and I look forward to hearing from you.
Regards,
[redacted]

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Address: 100 Marketplace Dr Ste B, Byram, Mississippi, United States, 39272-8974

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