Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below First Merchants Bank was owed very little on the secured propertyFor any business to take advantage of someone who has paid them on time the entire duration of the high interest loan is one sorry business to deal withAgain, all they would had to do was contact me if they were worried about what little money I owed them and I would have simply paid the loan off in fullFirst Merchants Bank statement amounts to: We ripped you off for the thousand forty because we can so we didThats how we roll at Firat Merchants Bank!Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I first called the business, I questioned why there was amount listed as capital loss since I had directed that my funeral trust be in a CD. I was told that it wasn't in a CD but was lumped in with all the orther funeral trusts that they have and had been invested in stocks. When I questioned that she said she would get back with me. She called me back and told me that my money was invested in a CD so I again asked her why the capital loss. She said that was their fee. That's when I told her it was not legal to show that as a capital loss. I'm not sure how that conversation ended but someone from there called me later. I called and no one seemed to know who had called me but they transfered me to someone who found who I had talked to. She relaid a message to me that they were issuing a new statement. I questioned why my interest income was so low. She told me I would have to talk to Summer about that and she would transfer me. After being on hold for about 5 minutes I was disconnected. The response does not answer the question as to whether my account is invested in a CD (which was not a new question) & if in a CD why my interest is so low (which also was not a new question). The only new question I raised was if my money was not in a CD, what legal authority did they have to change it. Are they afraid to put their response to this question in writing? Regards, [redacted]
Revdex.com:
I have been contacted by the Company and reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
This letter is in response to the Revdex.com notification of a rebuttal dated 4/21/regarding a complaint received from Ms***Ms*** is not a customer of First Merchants Trust CompanyShe is a customer of *** * *** *** *** which is a customer of First Merchants Trust CompanyWe are legally required to provide tax documents to Ms*** and we did provide the document to herWe also responded to the questions she had concerning this documentThe additional questions about the funeral home trust itself need to be addressed between Ms*** and the *** * *** *** ***If you have any questions or need additional information, please contact me at your convenience
Sincerely,
Linda E***, Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12215078, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
Banking with First Merchants has been a terrible experienceThe customer services employees are ill-informedThey upgraded on-line banking only to have it lock people out and not transfer over the bill pay companies previously used
Changing banks is a pain, but I am fed upWould not recommend banking with this company
We called and spoke to [redacted] and Kelly Richardson on 7/13/2015. Customer's debit cards were locked because they entered their pin numbers incorrectly 3 times. Customer Service was closed at the time the issue occurred and they called the number on the back of the debit...
card. Unfortunately the weekend service does not have the capability to reset the invalid pin attempts in First Merchants Banks core system. We apologized to the customers and unlocked both debit cards. First Merchants Bank debit cards can earn reward points that can be used to purchase merchandise. We gave the customers 10,000 reward points.Customers were also upset because the ATM machine at this location has been out of service several times over the past few weeks. After speaking to the manager at the banking center, we have been assured the issue is being addressed.Customer also had an issue regarding an application for a mortgage. They had completed an application and provided follow up information but had heard nothing back. We contacted the representative he had been working with and he contacted the customer immediately to resolve any issues and proceed with the application.Customers were both satisfied with all resolutions.[redacted]Assistant ManagerCustomer ServiceFirst Merchants Bank
Ms. [redacted] contacted our office by phone on Wednesday February 3rd
COLOR: black"> with a question regarding a tax information letter sent to her regarding a trust account.
She identified herself as a former IRS agent and indicated that she felt that the information in this letter should have been presented in a different format. After her initial phone call, some research on the matter, and several missed phone calls, our representative actually did speak to Ms. [redacted] on the phone at approximately 3:00 pm on Wednesday February 3rd and indicated a revised tax letter addressing her concerns would be mailed to her.
A copy of our letter sent to Ms. [redacted] on February 3rd regarding this information is attached.
Considering that this matter involved less than $8.00 in interest and that we responded to and resolved her verbal request to us the same business day, we feel that we acted very reasonably in this matter.
Her complaint to you, which we just received, raises additional new issues that we will attempt to address directly with Ms. [redacted].
Sincerely,
David F[redacted], Senior Vice President
Ms. [redacted] contacted our office by phone on Wednesday February 3rd with a question regarding a tax information letter sent to her regarding a trust account.
She identified herself as a former IRS agent and indicated that she felt that the information in this letter should have been presented...
in a different format. After her initial phone call, some research on the matter, and several missed phone calls, our representative actually did speak to Ms. [redacted] on the phone at approximately 3:00 pm on Wednesday February 3rd and indicated a revised tax letter addressing her concerns would be mailed to her.
A copy of our letter sent to Ms. [redacted] on February 3rd regarding this information is attached.
Considering that this matter involved less than $8.00 in interest and that we responded to and resolved her verbal request to us the same business day, we feel that we acted very reasonably in this matter.
Her complaint to you, which we just received, raises additional new issues that we will attempt to address directly with Ms. [redacted].
Sincerely,
David F[redacted], Senior Vice President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First Merchants Bank was owed very little on the secured property. For any business to take advantage of someone who has paid them on time the entire duration of the high interest loan is one sorry business to deal with. Again, all they would had to do was contact me if they were worried about what little money I owed them and I would have simply paid the loan off in full.
First Merchants Bank statement amounts to: We ripped you off for the thousand forty because we can so we did. Thats how we roll at Firat Merchants Bank!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would also like to add that [redacted], the representative that contacted me was incredibly kind and helpful throughout the whole process. Many thanks to all involved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I first called the business, I questioned why there was amount listed as capital loss since I had directed that my funeral trust be in a CD. I was told that it wasn't in a CD but was lumped in with all the orther funeral trusts that they have and had been invested in stocks. When I questioned that she said she would get back with me. She called me back and told me that my money was invested in a CD so I again asked her why the capital loss. She said that was their fee. That's when I told her it was not legal to show that as a capital loss. I'm not sure how that conversation ended but someone from there called me later. I called and no one seemed to know who had called me but they transfered me to someone who found who I had talked to. She relaid a message to me that they were issuing a new statement. I questioned why my interest income was so low. She told me I would have to talk to Summer about that and she would transfer me. After being on hold for about 5 minutes I was disconnected.
The response does not answer the question as to whether my account is invested in a CD (which was not a new question) & if in a CD why my interest is so low (which also was not a new question). The only new question I raised was if my money was not in a CD, what legal authority did they have to change it. Are they afraid to put their response to this question in writing?
This letter is in response to the Revdex.com notification letter dated April 5, 2016 regarding a complaint received from Mr. [redacted]. We do not have record of the original...
complaint that you indicate was submitted on March 17, 2016.
We would first like to apologize for the length of time Mr. [redacted] spent on the phone trying to get his issue resolved. We were experiencing an unusually high call volume from new customers due to a recent bank integration. Our customer service staff followed our normal customer identification procedures that help ensure we are providing confidential information to the correct customer. We have made several attempts to reach Mr. [redacted] since receiving the complaint, but have been unsuccessful. We would like to resolve his questions regarding the $3.00 statement fee. We will continue to reach out to Mr. [redacted]. He may also contact the Regional Sales Manager below that can assist him with his questions:
Shawn [redacted]
s[redacted]@firstmerchants.com
219-513-5402
If you have any questions or need additional information, please contact me at your convenience.
Sincerely,
Sherry [redacted]
Vice President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I first called the business, I questioned why there was amount listed as capital loss since I had directed that my funeral trust be in a CD. I was told that it wasn't in a CD but was lumped in with all the orther funeral trusts that they have and had been invested in stocks. When I questioned that she said she would get back with me. She called me back and told me that my money was invested in a CD so I again asked her why the capital loss. She said that was their fee. That's when I told her it was not legal to show that as a capital loss. I'm not sure how that conversation ended but someone from there called me later. I called and no one seemed to know who had called me but they transfered me to someone who found who I had talked to. She relaid a message to me that they were issuing a new statement. I questioned why my interest income was so low. She told me I would have to talk to Summer about that and she would transfer me. After being on hold for about 5 minutes I was disconnected. The response does not answer the question as to whether my account is invested in a CD (which was not a new question) & if in a CD why my interest is so low (which also was not a new question). The only new question I raised was if my money was not in a CD, what legal authority did they have to change it. Are they afraid to put their response to this question in writing?
Regards,
[redacted]
This letter is in response to the Revdex.com notification letter dated April 5, 2016 regarding a complaint received from Mr. [redacted]. We do not have record of the original complaint that you indicate was submitted on March 17, 2016.
We would first like to apologize for the length of time Mr....
[redacted] spent on the phone trying to get his issue resolved. We were experiencing an unusually high call volume from new customers due to a recent bank integration. Our customer service staff followed our normal customer identification procedures that help ensure we are providing confidential information to the correct customer. We have made several attempts to reach Mr. [redacted] since receiving the complaint, but have been unsuccessful. We would like to resolve his questions regarding the $3.00 statement fee. We will continue to reach out to Mr. [redacted]. He may also contact the Regional Sales Manager below that can assist him with his questions:
Shawn [redacted]
s[redacted]@firstmerchants.com
219-513-5402
If you have any questions or need additional information, please contact me at your convenience.
Sincerely,
Sherry [redacted]
Vice President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First Merchants Bank was owed very little on the secured property. For any business to take advantage of someone who has paid them on time the entire duration of the high interest loan is one sorry business to deal with. Again, all they would had to do was contact me if they were worried about what little money I owed them and I would have simply paid the loan off in full. First Merchants Bank statement amounts to: We ripped you off for the thousand forty because we can so we did. Thats how we roll at Firat Merchants Bank!Regards,
[redacted]
This letter is in response to the Revdex.com notification of a rebuttal dated 4/21/2016 regarding a complaint received from Ms. [redacted]. Ms. [redacted] is not a customer of First Merchants Trust Company. She is a customer of [redacted] which is a customer of First Merchants Trust Company. We are legally required to provide tax documents to Ms. [redacted] and we did provide the document to her. We also responded to the questions she had concerning this document. The additional questions about the funeral home trust itself need to be addressed between Ms. [redacted] and the [redacted]. If you have any questions or need additional information, please contact me at your convenience. Sincerely,Linda E[redacted], Compliance Officer
We are writing to respond to your letter of July 29, 2016 regarding the above-referenced complaint of [redacted] (“[redacted]”).
font-family: Arial, sans-serif;"> On December 20, 2006, [redacted] and his spouse, [redacted], executed a Real Estate Note with Madison Community Bank, now known as First Merchants Bank. That Note, attached hereto as Exhibit A, contained the following provisions: 1. “I will be in default on this loan and any agreement servicing this loan if any one or more of the following occurs…(j) Anything else happens that causes you to believe that you will have difficulty collecting the amount I owe you.” 2. “I agree to pay you all reasonable costs you incur to collect this debt (including) reasonable attorneys’ fees.” Mr. [redacted]’s bankruptcy filing on February 21, 2015, at a time when he had not fully paid off the Note, caused First Merchants Bank to believe it might have difficulty collecting the amount owed by [redacted]. First Merchants Bank reasonably incurred costs of collection (e.g. having its collateral appraised) and attorneys’ fees as a result. Attached as Exhibit B is the letter First Merchants Bank sent to [redacted] on July 8, 2016 explaining the breakdown of the fees. Accordingly, First Merchants Bank denies the claims set forth in [redacted]’s complaint. First Merchants Bank acted reasonably as a result of [redacted]’s bankruptcy filing and in compliance with the terms of the Note. The documentation requested has been attached as noted below:
Narrative explaining the concern - above Account History - Attachment Disclosures - provided at acquisition – Attachment Contract – Attachment titled Exhibit A Written correspondence – Attachment titled Exhibit B
If you have any questions or need additional information, please contact me at your convenience. Sincerely, Lisa R[redacted] Assistant Vice President Compliance Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below First Merchants Bank was owed very little on the secured propertyFor any business to take advantage of someone who has paid them on time the entire duration of the high interest loan is one sorry business to deal withAgain, all they would had to do was contact me if they were worried about what little money I owed them and I would have simply paid the loan off in fullFirst Merchants Bank statement amounts to: We ripped you off for the thousand forty because we can so we didThats how we roll at Firat Merchants Bank!Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I first called the business, I questioned why there was amount listed as capital loss since I had directed that my funeral trust be in a CD. I was told that it wasn't in a CD but was lumped in with all the orther funeral trusts that they have and had been invested in stocks. When I questioned that she said she would get back with me. She called me back and told me that my money was invested in a CD so I again asked her why the capital loss. She said that was their fee. That's when I told her it was not legal to show that as a capital loss. I'm not sure how that conversation ended but someone from there called me later. I called and no one seemed to know who had called me but they transfered me to someone who found who I had talked to. She relaid a message to me that they were issuing a new statement. I questioned why my interest income was so low. She told me I would have to talk to Summer about that and she would transfer me. After being on hold for about 5 minutes I was disconnected. The response does not answer the question as to whether my account is invested in a CD (which was not a new question) & if in a CD why my interest is so low (which also was not a new question). The only new question I raised was if my money was not in a CD, what legal authority did they have to change it. Are they afraid to put their response to this question in writing? Regards, [redacted]
Revdex.com:
I have been contacted by the Company and reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
This letter is in response to the Revdex.com notification of a rebuttal dated 4/21/regarding a complaint received from Ms***Ms*** is not a customer of First Merchants Trust CompanyShe is a customer of *** * *** *** *** which is a customer of First Merchants Trust CompanyWe are legally required to provide tax documents to Ms*** and we did provide the document to herWe also responded to the questions she had concerning this documentThe additional questions about the funeral home trust itself need to be addressed between Ms*** and the *** * *** *** ***If you have any questions or need additional information, please contact me at your convenience
Sincerely,
Linda E***, Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12215078, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
Banking with First Merchants has been a terrible experienceThe customer services employees are ill-informedThey upgraded on-line banking only to have it lock people out and not transfer over the bill pay companies previously used
Changing banks is a pain, but I am fed upWould not recommend banking with this company
We called and spoke to [redacted] and Kelly Richardson on 7/13/2015. Customer's debit cards were locked because they entered their pin numbers incorrectly 3 times. Customer Service was closed at the time the issue occurred and they called the number on the back of the debit...
card. Unfortunately the weekend service does not have the capability to reset the invalid pin attempts in First Merchants Banks core system. We apologized to the customers and unlocked both debit cards. First Merchants Bank debit cards can earn reward points that can be used to purchase merchandise. We gave the customers 10,000 reward points.Customers were also upset because the ATM machine at this location has been out of service several times over the past few weeks. After speaking to the manager at the banking center, we have been assured the issue is being addressed.Customer also had an issue regarding an application for a mortgage. They had completed an application and provided follow up information but had heard nothing back. We contacted the representative he had been working with and he contacted the customer immediately to resolve any issues and proceed with the application.Customers were both satisfied with all resolutions.[redacted]Assistant ManagerCustomer ServiceFirst Merchants Bank
Ms. [redacted] contacted our office by phone on Wednesday February 3rd
COLOR: black"> with a question regarding a tax information letter sent to her regarding a trust account.
She identified herself as a former IRS agent and indicated that she felt that the information in this letter should have been presented in a different format. After her initial phone call, some research on the matter, and several missed phone calls, our representative actually did speak to Ms. [redacted] on the phone at approximately 3:00 pm on Wednesday February 3rd and indicated a revised tax letter addressing her concerns would be mailed to her.
A copy of our letter sent to Ms. [redacted] on February 3rd regarding this information is attached.
Considering that this matter involved less than $8.00 in interest and that we responded to and resolved her verbal request to us the same business day, we feel that we acted very reasonably in this matter.
Her complaint to you, which we just received, raises additional new issues that we will attempt to address directly with Ms. [redacted].
Sincerely,
David F[redacted], Senior Vice President
Ms. [redacted] contacted our office by phone on Wednesday February 3rd with a question regarding a tax information letter sent to her regarding a trust account.
She identified herself as a former IRS agent and indicated that she felt that the information in this letter should have been presented...
in a different format. After her initial phone call, some research on the matter, and several missed phone calls, our representative actually did speak to Ms. [redacted] on the phone at approximately 3:00 pm on Wednesday February 3rd and indicated a revised tax letter addressing her concerns would be mailed to her.
A copy of our letter sent to Ms. [redacted] on February 3rd regarding this information is attached.
Considering that this matter involved less than $8.00 in interest and that we responded to and resolved her verbal request to us the same business day, we feel that we acted very reasonably in this matter.
Her complaint to you, which we just received, raises additional new issues that we will attempt to address directly with Ms. [redacted].
Sincerely,
David F[redacted], Senior Vice President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First Merchants Bank was owed very little on the secured property. For any business to take advantage of someone who has paid them on time the entire duration of the high interest loan is one sorry business to deal with. Again, all they would had to do was contact me if they were worried about what little money I owed them and I would have simply paid the loan off in full.
First Merchants Bank statement amounts to: We ripped you off for the thousand forty because we can so we did. Thats how we roll at Firat Merchants Bank!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would also like to add that [redacted], the representative that contacted me was incredibly kind and helpful throughout the whole process. Many thanks to all involved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I first called the business, I questioned why there was amount listed as capital loss since I had directed that my funeral trust be in a CD. I was told that it wasn't in a CD but was lumped in with all the orther funeral trusts that they have and had been invested in stocks. When I questioned that she said she would get back with me. She called me back and told me that my money was invested in a CD so I again asked her why the capital loss. She said that was their fee. That's when I told her it was not legal to show that as a capital loss. I'm not sure how that conversation ended but someone from there called me later. I called and no one seemed to know who had called me but they transfered me to someone who found who I had talked to. She relaid a message to me that they were issuing a new statement. I questioned why my interest income was so low. She told me I would have to talk to Summer about that and she would transfer me. After being on hold for about 5 minutes I was disconnected.
The response does not answer the question as to whether my account is invested in a CD (which was not a new question) & if in a CD why my interest is so low (which also was not a new question). The only new question I raised was if my money was not in a CD, what legal authority did they have to change it. Are they afraid to put their response to this question in writing?
Regards,
[redacted]
This letter is in response to the Revdex.com notification letter dated April 5, 2016 regarding a complaint received from Mr. [redacted]. We do not have record of the original...
complaint that you indicate was submitted on March 17, 2016.
We would first like to apologize for the length of time Mr. [redacted] spent on the phone trying to get his issue resolved. We were experiencing an unusually high call volume from new customers due to a recent bank integration. Our customer service staff followed our normal customer identification procedures that help ensure we are providing confidential information to the correct customer. We have made several attempts to reach Mr. [redacted] since receiving the complaint, but have been unsuccessful. We would like to resolve his questions regarding the $3.00 statement fee. We will continue to reach out to Mr. [redacted]. He may also contact the Regional Sales Manager below that can assist him with his questions:
Shawn [redacted]
s[redacted]@firstmerchants.com
219-513-5402
If you have any questions or need additional information, please contact me at your convenience.
Sincerely,
Sherry [redacted]
Vice President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I first called the business, I questioned why there was amount listed as capital loss since I had directed that my funeral trust be in a CD. I was told that it wasn't in a CD but was lumped in with all the orther funeral trusts that they have and had been invested in stocks. When I questioned that she said she would get back with me. She called me back and told me that my money was invested in a CD so I again asked her why the capital loss. She said that was their fee. That's when I told her it was not legal to show that as a capital loss. I'm not sure how that conversation ended but someone from there called me later. I called and no one seemed to know who had called me but they transfered me to someone who found who I had talked to. She relaid a message to me that they were issuing a new statement. I questioned why my interest income was so low. She told me I would have to talk to Summer about that and she would transfer me. After being on hold for about 5 minutes I was disconnected. The response does not answer the question as to whether my account is invested in a CD (which was not a new question) & if in a CD why my interest is so low (which also was not a new question). The only new question I raised was if my money was not in a CD, what legal authority did they have to change it. Are they afraid to put their response to this question in writing?
Regards,
[redacted]
This letter is in response to the Revdex.com notification letter dated April 5, 2016 regarding a complaint received from Mr. [redacted]. We do not have record of the original complaint that you indicate was submitted on March 17, 2016.
We would first like to apologize for the length of time Mr....
[redacted] spent on the phone trying to get his issue resolved. We were experiencing an unusually high call volume from new customers due to a recent bank integration. Our customer service staff followed our normal customer identification procedures that help ensure we are providing confidential information to the correct customer. We have made several attempts to reach Mr. [redacted] since receiving the complaint, but have been unsuccessful. We would like to resolve his questions regarding the $3.00 statement fee. We will continue to reach out to Mr. [redacted]. He may also contact the Regional Sales Manager below that can assist him with his questions:
Shawn [redacted]
s[redacted]@firstmerchants.com
219-513-5402
If you have any questions or need additional information, please contact me at your convenience.
Sincerely,
Sherry [redacted]
Vice President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First Merchants Bank was owed very little on the secured property. For any business to take advantage of someone who has paid them on time the entire duration of the high interest loan is one sorry business to deal with. Again, all they would had to do was contact me if they were worried about what little money I owed them and I would have simply paid the loan off in full. First Merchants Bank statement amounts to: We ripped you off for the thousand forty because we can so we did. Thats how we roll at Firat Merchants Bank!Regards,
[redacted]
This letter is in response to the Revdex.com notification of a rebuttal dated 4/21/2016 regarding a complaint received from Ms. [redacted]. Ms. [redacted] is not a customer of First Merchants Trust Company. She is a customer of [redacted] which is a customer of First Merchants Trust Company. We are legally required to provide tax documents to Ms. [redacted] and we did provide the document to her. We also responded to the questions she had concerning this document. The additional questions about the funeral home trust itself need to be addressed between Ms. [redacted] and the [redacted]. If you have any questions or need additional information, please contact me at your convenience. Sincerely,Linda E[redacted], Compliance Officer
We are writing to respond to your letter of July 29, 2016 regarding the above-referenced complaint of [redacted] (“[redacted]”).
font-family: Arial, sans-serif;"> On December 20, 2006, [redacted] and his spouse, [redacted], executed a Real Estate Note with Madison Community Bank, now known as First Merchants Bank. That Note, attached hereto as Exhibit A, contained the following provisions: 1. “I will be in default on this loan and any agreement servicing this loan if any one or more of the following occurs…(j) Anything else happens that causes you to believe that you will have difficulty collecting the amount I owe you.” 2. “I agree to pay you all reasonable costs you incur to collect this debt (including) reasonable attorneys’ fees.” Mr. [redacted]’s bankruptcy filing on February 21, 2015, at a time when he had not fully paid off the Note, caused First Merchants Bank to believe it might have difficulty collecting the amount owed by [redacted]. First Merchants Bank reasonably incurred costs of collection (e.g. having its collateral appraised) and attorneys’ fees as a result. Attached as Exhibit B is the letter First Merchants Bank sent to [redacted] on July 8, 2016 explaining the breakdown of the fees. Accordingly, First Merchants Bank denies the claims set forth in [redacted]’s complaint. First Merchants Bank acted reasonably as a result of [redacted]’s bankruptcy filing and in compliance with the terms of the Note. The documentation requested has been attached as noted below:
Narrative explaining the concern - above Account History - Attachment Disclosures - provided at acquisition – Attachment Contract – Attachment titled Exhibit A Written correspondence – Attachment titled Exhibit B
If you have any questions or need additional information, please contact me at your convenience. Sincerely, Lisa R[redacted] Assistant Vice President Compliance Manager