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Reviews First Mortgage Corporation

First Mortgage Corporation Reviews (8)

Initial Business Response / [redacted] (1000, 10, 2015/11/24) */ It is a little difficult to determine from the narrative exactly what the complainant is asking First Mortgage Corporation (FMC) to do but we can attest to the following: A notification letter was sent on 09/15/to all FMC borrowers whose loans were being acquired by Freedom MortgageA sample can be provided to Revdex.com if desired All loan modification information was given to Freedom Mortgage, which should continue to process the loan modification Both employees listed in the complaint are employees of Freedom Mortgage; however, they may not be in the same department as when they were with FMC(This may explain why complainant believes that her new lender cannot contact them.) We recognize the complainant's frustration but we have no control over the situation as neither the loan nor the employees involved are associated with FMCIf complainant wishes to have her issues addressed, she will need to contact Freedom Mortgage directly

Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ The information provided by FMC to the credit reporting agencies was accurateThis complainant had two loans with FMC, acquired from a previous lender in August In researching the complaint, it was determined that the complainant did not make the payment due 07/01/14, on either loan, by the last day of the month (07/31/14)Therefore, both loans were reported to the credit bureaus as days delinquent as of 07/31/The loans were subsequently paid off on 08/06/and reported to the credit bureaus as paid in full on 08/29/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Loan was not late and paid in full August 7, 2914, I will sue if it's not removed ! Final Business Response / [redacted] (4000, 25, 2015/06/12) */ FMC requests that the Revdex.com close this complaintAs complainant refuses to provide the requested credit report for FMC review, we cannot further investigate the claimIn addition, as complainant has reportedly engaged an attorney, any future FMC communication with the complainant will be through counsel only Final Consumer Response / [redacted] (4200, 27, 2015/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Just as I suspected

Initial Business Response /* (1000, 5, 2015/09/18) */
A review of FMC's record confirms that on October 24, 2014, FMC contacted complainant, Mr***, to collect the first payment due on his loan, which was due on October 1,
Mr*** explained that, shortly after obtaining this loan, he
became unemployed; however, at the time of the first conversation with FMC, he had started working againUnfortunately, since the loan was considered a "first payment default" and was less than a year old, it was not eligible for loss mitigation optionsFMC recommended that he look into other options while ensuring that the first payment was received in our office by October 31, FMC provided Mr*** the HUD 800# and he was advised of his right to request a face to face meeting to discuss his financial situation and possible assistance
On November 13, 2014, FMC contacted him again and he confirmed that, while he was employed, he was still unable to make loan paymentsAt that time, the October and November payments were dueFMC again provided the HUD 800# and advised him to avail himself of the face to face meeting to review his financialsFMC offered to update his financial information in our system but he refusedInstead, he committed to mailing one of the two payments on November 14,
On December 26, 2014, FM C spoke to Mr*** again and confirmed that that he was still employed and living in the propertyHe was reminded that two payments were again due and that only one payment had been made on the loan since fundingFMC offered to discuss a possible informal repayment plan but Mr*** refusedHe was once again provided the HUD 800# and reminded that since his loan was less than one year old, it was not eligible for loss mitigation options other than possibly an informal forbearance but his financial information was neededHe agreed to call back ** December 29, but did not
FMC's records show numerous attempts to reach Mr***; messages were left but he did not return the callsThe loan eventually continued to default; we did not receive any more paymentsIn addition to phone calls, FMC sent several notices as follows:
11/14/- FHA Information Package
11/20/- Month Delinquency Notice
12/08/- Urgent Notice
12/11/- FHA Information Package
12/17/- Month Breach Letter
12/19/- Delinquency Notice
1/14/- Delinquency Notice
1/15/- Month Breach Letter
1/20/- Delinquency Notice
1/22/- Urgent Notice
1/26/- Delinquency Notice
2/6/- Urgent Notice
2/11/- Month Breach letter
2/18/- Urgent Notice
3/17/- Month Breach Letter
All attempts to contact complainant were unsuccessful and his loan was eventually referred to foreclosure in March FMC's phone attempts to contact him continued in March and April and the foreclosure sale eventually occurred on 8/14/
FMC's goal is to keep borrowers in their homes; as evidenced by the above, FMC made every effort to assist Mr*** but needed his cooperation in order to do so

Initial Business Response /* (1000, 5, 2015/09/30) */
The complaint filed by Ms *** *** was received in our office on Sept 24, for review and resolution
FMC's records confirm that a goodbye letter was sent to Ms*** on July 17, advising her to make her loan payments to
Freedom Mortgage effective August 1, Unfortunately, we did not purge her loan from our system and as a result, collection efforts continuedUpon receipt of the complaint, we discovered this error and corrected our records
Please be assured that as of this date, the loan is no longer showing as activeWe are in the process of sending communication to all of the credit repositories to update her records to reflect no late payments
We tried to contact Ms*** by phone and have not received a call backWe also sent her an email to request a return callWe will continue attempts to reach her to ensure that she is aware that this matter has been corrected
Initial Consumer Rebuttal /* (2000, 7, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am hopeful that the above response is truthful as it pertains to the credit reporting agenciesAlthough I know that they have not attempted to contact me in regard this claimI did however receive another collection call where the rep Alvo after I explained the situation claimed that I was put on a do not call list and he had called me in errorBut no emails and no voice mails regarding this complaintNot that I need contact from them I just want the error corrected

Initial Business Response /* (1000, 8, 2015/10/14) */
First Mortgage Corporation's (FMC's) records indicate that there were two payments made late on the complainant's account: The payment due 07/01/15 was received on 07/20/15 and the payment due 08/01/15 was received on 08/18/15. The late charge...

for July is still outstanding but FMC waived the late charge for the August payment.

As noted by the complainant, servicing for his loan was transferred to Freedom Mortgage effective 10/01/15. The July late charge was reflected in the account records; any further communication should be addressed with his new servicer.
Initial Consumer Rebuttal /* (3000, 10, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The late charge for August was waived because ALL CUSTOMERS were sent a late payment letter in the mail by mistake as explained by "[redacted]" on 8/23/15 phone conversation with customer service. The subsequent phone call with "[redacted]" on 8/31/15 resulting in a confirmation that the July late payment would be waived and that no late fees exist on the account. There was an attempt to resolve this dispute on 10/1/15 where I sat on hold for 22+ minutes before being disconnected, called back again and another 22+ minute hold when disconnected from customer service. Contact then made to First Mortgage Corp and told that because account has not transferred nothing they could do. I then contacted the corporate office of First Mortgage Corp and after several go around with the operator was given the email address of [redacted]@firstmortgage.com ** which I have still received no response after sending the following email ** XX-X-XX "I tried contacting customer service twice today - on hold for 20+ minutes and each time disconnected. This is the 4th time I have tried to resolve an issue with a late charge on my account. The last call was to "[redacted]" on 8/31/15 again after being on hold for 22 minutes. I was assured at that time that all late fees had been waived and that there were no late fees on my account. The account home page shows that I still have an outstanding late fee. I am hopeful that your response will be prompt with confirmation that the issue has been resolved. I would like evidence that these funds have been deducted from the balance."
This is what I still expect to be accomplished, I have evidence that the payments in question were made within the grace period. There was no notification with regard to the July late fee - was only identified when attempting to resolve the letter sent in error to all customers in August.
Final Business Response /* (4000, 12, 2015/10/23) */
An independent review of the complainant's payment history has confirmed that there were two payments received after the 15-day grace periodboth of which should have incurred late charges, but only one late charge was assessed. If the Revdex.com would like a copy of the evidentiary document, please advise how we can provide.
While we regret that complainant was not satisfied with the response given, the loan has already been transferred to the new lender and we cannot make any adjustments. We therefore request that the Bureau close this complaint.
Final Consumer Response /* (4200, 15, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept. If I were allowed to attach the posted transactions you would see they were within the grace period - regardless, their representative lied as I have previously indicated with my prior statements which included dates and names - I went above and beyond to get this straightened out before the transfer of my account to another lender. Its not the consumers fault that they choose not to answer at their customer service line after being conveniently disconnected after being on hold for 20+ minutes twice. They sent no letter in the first instance and by their own admission, the letter they did send in August was in error.
How ridiculous is it that most any electronic debit is immediate yet between banking institutions its like using dial up internet - a shameful scam...oh but sir you can make a payment over the phone for a $10.00 fee......if you can actually get a hold of us ....I know we say as much as 15 minutes on hold, but that's just to discourage you...if you have the fortitude to stick-it out it will be a much longer hold time which we will automatically disconnect after 22 minutes cause by that tie we wouldn't want to talk to you anyway!!!

Initial Business Response /* (1000, 5, 2015/08/12) */
FMC conducted a review of complainant's payment history since the first payment due date in October 2014 and compared it against that stated in the complaint. From October 2014 to March 2015, our records agree. Our records show that the...

04/01/15 payment was originally received on 04/10, but was returned from the bank due to insufficient funds on 04/13. Unfortunately, we did not process this reversal until 08/07/15.
The May payment due was originally received on 05/11 but was returned for insufficient funds and later replaced when May and June payments were remitted on 06/05/15.
On 08/07, we processed the reversal of the April 2015 payment. Instead of reversing the April payment, we reversed the most recent payment received which was the July payment. As a result, the payment made on 08/07 was applied towards the July payment. Our record therefore shows the loan due for the 08/01/15 payment.
We regret the confusion that this has caused complainant. As a courtesy, FMC will waive the NSF fee of $25.00 and the outstanding late charge amount of $67.48. If complainant has any documentation that shows that the automatic withdrawal in April was not reversed, please e-mail to [redacted]@firstmortgage.com.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com thank you! FMC I apologize to you and to the customer service representatives that I spoke to ** Friday for my outburst. As for the complaint, I felt it was justified because I was told originally on Friday that my payment for July bounced and since I knew that was not true, I felt I was being lied to which caused me to become extremely angry on the phone call. On Saturday, we confirmed with the credit union that they did in fact reverse the payment in April. I did not know this occurred.
FMC, I will call before Saturday to make the payment to bring the account current and pay the late fees, due to the fact that this did occur but I still can't believe that it took FMC until August to find out about this and I'm really glad we switched banks for the payment transfers so this WILL not happen again.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/11/24) */
It is a little difficult to determine from the narrative exactly what the complainant is asking First Mortgage Corporation (FMC) to do but we can attest to the following:
A notification letter was sent on 09/15/15 to all FMC borrowers whose...

loans were being acquired by Freedom Mortgage. A sample can be provided to Revdex.com if desired.
All loan modification information was given to Freedom Mortgage, which should continue to process the loan modification.
Both employees listed in the complaint are employees of Freedom Mortgage; however, they may not be in the same department as when they were with FMC. (This may explain why complainant believes that her new lender cannot contact them.)
We recognize the complainant's frustration but we have no control over the situation as neither the loan nor the employees involved are associated with FMC. If complainant wishes to have her issues addressed, she will need to contact Freedom Mortgage directly.

Initial Business Response /* (1000, 5, 2015/06/04) */
The information provided by FMC to the credit reporting agencies was accurate. This complainant had two loans with FMC, acquired from a previous lender in August 2012. In researching the complaint, it was determined that the complainant did not...

make the payment due 07/01/14, on either loan, by the last day of the month (07/31/14). Therefore, both loans were reported to the credit bureaus as 30 days delinquent as of 07/31/14. The loans were subsequently paid off on 08/06/14 and reported to the credit bureaus as paid in full on 08/29/14.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Loan was not late and paid in full August 7, 2914, I will sue if it's not removed !
Final Business Response /* (4000, 25, 2015/06/12) */
FMC requests that the Revdex.com close this complaint. As complainant refuses to provide the requested credit report for FMC review, we cannot further investigate the claim. In addition, as complainant has reportedly engaged an attorney, any future FMC communication with the complainant will be through counsel only.
Final Consumer Response /* (4200, 27, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just as I suspected

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Address: Box 428, Wellington, Kansas, United States, 67152-2857

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