First National Bank Alaska

First National Bank Alaska has no further response, as the primary issue of servicing an account for a customer domiciled outside the United States remains

Complaint: ***I am rejecting this response because: this bank took my entire check one month because the did not honor what they said they would The head cashier at this bank has personal issues with me They removed overdraft because they were charging me online bill payment fees when I hadn't had a bill payed online in years They manipulated the system to steal from meAnd that is exactly what they did BBB Should request statements of my account I do believe they just recently paid checks written because I threatened legal action and took a screenshot of their terms and conditions that they had violated
Sincerely,*** ***

The primary issue involving Mr***'s account is that he lives outside the United States and FirstNational Bank Alaska (FNBA) is not able to provide the level of service that he requestsThe bankunderstands that Mr*** is frustrated with the difficulties of managing his financial
matters;however the issues in managing this account from a great distance are not easily overcomeFor thisreason we have requested Mr*** move his primary banking business nearer to his place ofresidence.Mr*** enrolled his debit card in FNBA's overdraft plan; however he believed he was enrolling in"overdraft protection." FNBA has never offered an overdraft protection line of credit(Therequirements of federal Regulation E make it necessary for consumers to enroll their debit cards beforedebit card transactions may even be considered for an overdraftTransactions conducted by check haveno such restriction.) FNBA has refunded the most recent overdraft charge due to this misunderstanding.We find no basis for Mr***'s comments about the staff at the FNBA Seward BranchOn thecontrary, the staff is well known in and around the community of Seward, Alaska for providing excellentcustomer service.Sincerely,Rick M***Compliance OfficerBranch Support and Compliance Division