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First National Bank of Southern Kansas

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First National Bank of Southern Kansas Reviews (19)

Thank you Revdex.com in your assistance! I see that NCC has closed my accountLook forward to an apology from [redacted] and whoever else that made me go through thisNoone wants their reputation ruined, especially when there is no track record and allogations are falseAppreciate it[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

December 18, [redacted] The Revdex.com of Metro Washington, DC and Eastern Pennsylvania K Street, NW, 10th Floor Washington, DC Re: Better Business Bureau Complaint # [redacted] – [redacted] Dear [redacted] : I appreciate the opportunity to respond on behalf of Nationwide Credit Corporation (“NCC”) in regards to the complaint filed by [redacted] NCC is committed to directly assisting consumers with resolving complaints and inquiries amicablyPlease be advised that we have sent our response to [redacted] via U.SMail in regards to her complaintWe believe that we have satisfied [redacted] ’s desired outcome request by addressing the information provided within her complaintI have provided [redacted] with my direct contact information should she need any further assistance For your information and records, enclosed is a copy of our response letter that was sent to [redacted] on December 18, We appreciate your time and assistance with resolving this matter and should you need any further information, please feel free to contact me directly Sincerely, Connie *G [redacted] HR/Compliance [redacted]

January 30, 2018Mr [redacted] St# [redacted] Arlington, VA 22203Re: The Revdex.com Complaint # [redacted] Dear Mr***:Nationwide Credit Corporation (“NCC") acknowledges that you rejected our response that was sent to you earlier this monthWe understand that you still have concerns and we hope that we can satisfy them here.We understand that you believe the bill in question does not belong to you because, as you stated, you have not lived at that propertyPlease note that during your first conversation with NCC in December, regarding the property in question, you stated that you had a renter at that pointAs our agent explained at that time, even if you had a renter, you could still be responsible to [redacted] for bilis such as this.We also asked [redacted] to provide more information on the billing address in questionIn response they sent their record of payments received against an original statement containing both your name and that billing addressThey also sent us the original final bill sent to your name at that addressBased on this information, we attempted to collect the final amount due from you.In your response rejection you also stated NCC was disrespectful to you and accused NCC of bullying youFollowing receipt of your original complaint, we reviewed all call recordings and found no evidence of thisWe also investigated this matter thoroughly and provided you with the information given directly to us by [redacted] ***And finally, as we mentioned in our previous response, you will receive no further communication from us on this matter as we have closed your account.For your records, we are sending you copies of the original bills referenced abovePlease expect to receive these in the mail within 5-business days.We hope that we have satisfied your concernsIf you need to reach me, I can be reached at ###-###-#### during office hours Monday through Friday between 8:a.mand 5:p.mEastern Standard Time.Best regards,Cheryl N

Dear [redacted] , I appreciate the opportunity to respond on behalf of Nationwide Credit Corporation (NCC) in regards to the complaint filed by [redacted] on February 23, Nationwide Credit Corporation (NCC) is committed to directly assisting consumers with resolving complaints and inquiries amicablyPlease be advised that we have sent our response to [redacted] through the Revdex.com Online PortalWe believe that we have satisfied [redacted] 's concerns by addressing the information provided in her complaintI have provided [redacted] with my contact information should she need any further assistance.We appreciate your time and assistance with resolving this matter and should you need any further information, please feel free to contact me directly.Sincerely,Cheryl N [redacted] , J.D.Compliance ManagerNationwide Credit Corporation

August 24, [redacted] Baltimore, MD [redacted] Re: The RevDex.com Complaint # [redacted] Dear [redacted] ***: Nationwide Credit Corporation (“NCC”) acknowledges receipt of your complaint that was submitted to The Revdex.com and received in our offices on August 22, We take great care and pride in how we handle our everyday operations and appreciate any and all feedbackWe understand that you have some concerns about your experience with us and so we have looked into this matter In your statement to the Revdex.com, you stated that we called and mailed you repeatedly regarding this matterOur records indicate that when our client, [redacted] , transferred this account to us for collection, we sent one letter about this on June 27, We then placed four unanswered calls to you during the following weeks until we were able to speak with you on July 18, After speaking with you on that date, we placed your account on hold after explaining that we needed proof from your insurance regarding this claimWe then made two more unanswered called on August and August after not receiving any dispute documentation for your account You also stated concerns about how our agents treated youUpon investigating the call from July 18, our only contact with you, we are able to conclude that the agents conducted themselves in a manner consistent with NCC’s policy of treating all consumers with respectWe found no evidence of profanity or of any accusations as to your truthfulness, both of which you asserted in your statement to the Revdex.comAs both agents stated when you spoke with them, and as we are able to now verify, our records indicate NCC had no prior communication with you on this matter, nor did we receive any documentation, from any party, regarding the resolution of this debtFurther, we found both agents with whom you spoke to have fully performed their job functions and to have been in line with our policies and procedures, offering you next steps on how to resolve your account For your records, we are sending you a copy of the statement of your account that was sent to us by [redacted] which contains the $copay that we were attempting to collectPlease expect to receive this in the mail within 5-business daysYou will no longer receive correspondence from NCC on this matterPlease note that [redacted] is a separate billing entity from [redacted] and this correspondence pertains only to this one account that was placed with us Finally, please note that NCC has not furnished any data regarding this account to any credit reporting agency We hope that we have satisfied your concern If you need to reach me, I can be reached at [redacted] during office hours Monday through Friday between 8:a.mand 5:p.mEastern Standard Time Best regards, Cheryl N [redacted] , J.DCompliance Manager cc: [redacted] , The Revdex.com

December 8, 2015Dear *** ***:I appreciate the opportunity to respond on behalf of Nationwide Credit Corporation (“NCC”) in regards to the complaint filed by *** *** ***, NCC is committed to directly assisting consumers with resolving complaints and inquiries amicably, Please be advised
that we have sent our response to *** *** via U.SMail in regards to her complaintWe believe that we have satisfied *** ***'s desired outcome request by addressing the information provided within her complaint, I have provided *** *** with my direct contact information should she need any further assistance.For your information and records, enclosed is a copy of our response letter that was sent to *** *** on December 8, 2015.We appreciate your time and assistance with resolving this matter and should you need any further information, please feel free to contact me directly,Sincerely,Connie GHR/Compliance

We have attached our response and have sent the original letter to the consumer with a copy to *** *** *** at The Revdex.com We believe that we have provided the consumer with the information that they requested and satisfied their request The contents of the letter
are as follows:September 22, 2016*** *** *** ** *** *** ***Phoenix, AZ *** Re: The Revdex.com Complaint #***Dear *** ***:Nationwide Credit Corporation (“NCC”) acknowledges receipt of your complaint that was submitted to The Revdex.com and received in our offices on September 14, 2016. We take great care and pride on how we handle our everyday operations and appreciate any and all feedback we can receive regarding such.You stated that there are Fairfax County Department of Taxation accounts (*** *** and ***) that are still showing on your credit report. We requested that the tradelines be removed on July 5, 2016. Enclosed is a copy of the letters showing the confirmation numbers and the dates we requested removal of the accounts from your credit report. Please note that we do not control as to when the information will be deleted by the credit reporting agencies. The accounts are closed as paid in our office.We hope that we have satisfied your concern. If you need to reach me, I can be reached directly at ###-###-#### during office hours Monday through Friday between 8:am to 5:pm Eastern Standard Time. Very truly yours,Connie G***HR/Compliance DirectorEnclosurescc: *** *** ***, The Revdex.comThis communication is from a debt collector attempting to collect a debt; any information obtained will be used for that purpose

Dear *** ***.We are responding to your complaint that we received from the Revdex.comWe take great care and pride on how we handle our everyday operations and appreciate any and all feedback we can receive regarding such.Based on the results of our investigation of your complaint,
our client informed us that they closed this account on their endSince this information was just communicated to us, we have also closed this account internally.If you have any questions regarding this matter, please feel free to contact me.Very truly yours,Connie *** HR/Compliance Director ###-###-####cc; *** *** ***, Revdex.comNationwide Credit Corporation | Cherokee Ave, Suite || Alexandria,VA | *** || www.***.com

December 18, 2015*** *** ***The Revdex.com
Roman","serif"">
of Metro Washington, DC and Eastern PennsylvaniaK Street, NW, 10th
FloorWashington, DC 20005 Re: RevDex.com Complaint #*** Dear *** ***:I
appreciate the opportunity to respond on behalf of Nationwide Credit
Corporation (“NCC”) in regards to the complaint filed by *** *** ***NCC
is committed to directly assisting consumers with resolving complaints and
inquiries amicablyPlease be advised that we have sent our response
to *** *** via U.SMail in regards to her complaintWe believe that
we have satisfied her desired outcome request by addressing the information
provided within her complaintI have provided *** *** with my direct
contact information should she need any further assistanceFor
your information and records, enclosed is a copy of our response letter that
was sent to *** *** on December 18, 2015.We
appreciate your time and assistance with resolving this matter and should you
need any further information, please feel free to contact me directly.Sincerely,Connie
*G***HR/Compliance***
Enclosure

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have attached the withdrawal from my bank account by *** billing services for the date that I paid this account in full of the $plus I also paid a $dollar co-pay on the same date (totaling $75)This was back in June of I have had several instances where I have been double billed by *** and I believe that this is one of those cases, even though I had advised them several times of this on the phoneI had forwarded this issue as well to the office where I paid the balance- please feel free to contact themOtherwise I will await a direct response from ***-againThank you
Regards,
*** ***

January 18, 2018 Mr. [redacted]The Revdex.comOf Metro Washington, D.C. and Eastern PA1411 K St. NW, 10th FloorWashington, D.C. 20005-3404 Re: Mr. [redacted], Complaint #[redacted] Dear Mr. [redacted], I appreciate the opportunity to respond on behalf of Nationwide Credit...

Corporation (NCC) in regards to the complaint filed by Mr. [redacted] on December 13, 2017. Nationwide Credit Corporation (NCC) is committed to directly assisting consumers with resolving complaints and inquiries amicably. Please be advised that we have sent our response to Mr. [redacted] via U.S. Mail. We believe that we have satisfied Mr. [redacted]’s concerns by addressing the information provided in his complaint. I have provided Mr. [redacted] with my contact information should she need any further assistance. A copy of our response to Mr. [redacted] is also attached to this email. We appreciate your time and assistance with resolving this matter and should you need any further information, please feel free to contact me directly. Sincerely,Cheryl

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: if I answered the phone ! They would have asked for the name !! Right or wrong !? But because I didn’t answer and I called back before but yes that day was first time speaking to someone ! Rudely spoken to .. so if that is how you train your employees maybe you need look into how you guys are handling wrong number calls !! You can’t call me and take up my time leaving me on hold ridiculous amount of time and then I get told wrong number and hung up on ! I’m sorry that is rude and not professional ! Again I work in the same job field and your agent raised his voice which is a violation as I’m sure you know 
Regards,
[redacted]

January 30, 2018Mr. [redacted] St. #[redacted] Arlington, VA 22203Re: The Revdex.com Complaint #[redacted]Dear Mr. [redacted]:Nationwide Credit Corporation (“NCC") acknowledges that you rejected our response that was sent to you earlier this month. We understand that you still have concerns and we hope that we can satisfy them here.We understand that you believe the bill in question does not belong to you because, as you stated, you have not lived at that property. Please note that during your first conversation with NCC in December, regarding the property in question, you stated that you had a renter at that point. As our agent explained at that time, even if you had a renter, you could still be responsible to [redacted] for bilis such as this.We also asked [redacted] to provide more information on the billing address in question. In response they sent their record of payments received against an original statement containing both your name and that billing address. They also sent us the original final bill sent to your name at that address. Based on this information, we attempted to collect the final amount due from you.In your response rejection you also stated NCC was disrespectful to you and accused NCC of bullying you. Following receipt of your original complaint, we reviewed all call recordings and found no evidence of this. We also investigated this matter thoroughly and provided you with the information given directly to us by [redacted]. And finally, as we mentioned in our previous response, you will receive no further communication from us on this matter as we have closed your account.For your records, we are sending you copies of the original bills referenced above. Please expect to receive these in the mail within 5-8 business days.We hope that we have satisfied your concerns. If you need to reach me, I can be reached at ###-###-#### during office hours Monday through Friday between 8:30 a.m. and 5:00 p.m. Eastern Standard Time.Best regards,Cheryl N

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The training you provide your staff is insufficient then. I should not have to spend months arguing with your agents, bring this complaint to the Revdex.com, have 2 attorneys contact you including my base JAG office, etc. to get this resolved. Hell, the very client that originally stated I owed this money (Fairfax County Tax Collector) even told you to clear my account...and that wasn't done.It should have been resolved the moment I provided documentation proving that I was active duty military (In February) and your office realized the SSCRA applied to me. Computer glitch or not, your agents should have had a suspicion that something was not right. When I even asked for her to communicate this to a higher level, she refused. The supervisor did not even bother to return my calls after voicemails were left.  I was given no other recourse than to begin communicating with the Revdex.com and multiple other government agencies to get this resolved before it hit my credit score.I would highly recommend you provide a more in depth training so your agents are able to recognize when SSCRA laws apply, and when FTC laws are clearly being broken. My account should have been suspended the moment I provided proof that I was military. It should have never escalated to this level. I appreciate your continued correspondence with this matter, but it cannot excuse the illegal actions your agents took against me. I only hope that other active duty members who are not as well versed in the laws fell for these "computer glitches" and paid these random fees that were tacked on to my closed account.
Regards,
[redacted]

Thank you Revdex.com in your assistance! I see that NCC has closed my account. Look forward to an apology from [redacted] and whoever else that made me go through this. Noone wants their reputation ruined, especially when there is no track record and allogations are false. Appreciate it. [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 15, 2016[redacted] Selma, TX [redacted]Re: Revdex.com ID#[redacted]Dear [redacted]:In response to your follow-up concerns to the complaint filed with the Revdex.com, we would like to provide you with the following information.First, we apologize for the inconvenience and frustration you experienced as a result of our contact on March 31, 2016. An account loading error led to the incorrect Administrative Fee entry and our contacting you in error. We have investigated this error and have corrected our records.Thank you for your military service and please rest assured that we provide our employees with training on the protections afforded service members under the SSCRA. Furthermore, we have spoken with the agent and supervisor assigned to your file to better address the specific SSCRA inquiries you raised in your discussions with our office.Please feel free to call me at the number below should you wish to discuss your concerns in more detail.Very truly yours,Connie GHR/Compliance Director [redacted]

December 18, 2015
[redacted]
The Revdex.com
 
of Metro Washington, DC and Eastern Pennsylvania
1411 K Street, NW, 10th
Floor
Washington, DC  20005
 
                        Re:       RevDex.com Complaint #[redacted] – [redacted]                          
Dear [redacted]:
I
appreciate the opportunity to respond on behalf of Nationwide Credit
Corporation (“NCC”) in regards to the complaint filed by [redacted]. NCC
is committed to directly assisting consumers with resolving complaints and
inquiries amicably. Please be advised that we have sent our response
to [redacted] via U.S. Mail in regards to her complaint. We believe that
we have satisfied [redacted]’s desired outcome request by addressing the
information provided within her complaint. I have provided [redacted] with my
direct contact information should she need any further assistance.
For
your information and records, enclosed is a copy of our response letter that
was sent to [redacted] on December 18, 2015.
We
appreciate your time and assistance with resolving this matter and should you
need any further information, please feel free to contact me directly.
Sincerely,
Connie
*. G[redacted]
HR/Compliance
[redacted]

August 24, 2017 [redacted] Baltimore, MD [redacted]                                   Re:  The Better...

Business Bureau Complaint #[redacted]   Dear [redacted]:   Nationwide Credit Corporation (“NCC”) acknowledges receipt of your complaint that was submitted to The Revdex.com and received in our offices on August 22, 2017.  We take great care and pride in how we handle our everyday operations and appreciate any and all feedback. We understand that you have some concerns about your experience with us and so we have looked into this matter.   In your statement to the Revdex.com, you stated that we called and mailed you repeatedly regarding this matter. Our records indicate that when our client, [redacted], transferred this account to us for collection, we sent one letter about this on June 27, 2017. We then placed four unanswered calls to you during the following weeks until we were able to speak with you on July 18, 2017. After speaking with you on that date, we placed your account on hold after explaining that we needed proof from your insurance regarding this claim. We then made two more unanswered called on August 8 and August 9 after not receiving any dispute documentation for your account.   You also stated concerns about how our agents treated you. Upon investigating the call from July 18, our only contact with you, we are able to conclude that the agents conducted themselves in a manner consistent with NCC’s policy of treating all consumers with respect. We found no evidence of profanity or of any accusations as to your truthfulness, both of which you asserted in your statement to the Revdex.com. As both agents stated when you spoke with them, and as we are able to now verify, our records indicate NCC had no prior communication with you on this matter, nor did we receive any documentation, from any party, regarding the resolution of this debt. Further, we found both agents with whom you spoke to have fully performed their job functions and to have been in line with our policies and procedures, offering you next steps on how to resolve your account.   For your records, we are sending you a copy of the statement of your account that was sent to us by [redacted] which contains the $25 copay that we were attempting to collect. Please expect to receive this in the mail within 5-8 business days. You will no longer receive correspondence from NCC on this matter. Please note that [redacted] is a separate billing entity from [redacted] and this correspondence pertains only to this one account that was placed with us.   Finally, please note that NCC has not furnished any data regarding this account to any credit reporting agency.    We hope that we have satisfied your concern.  If you need to reach me, I can be reached at [redacted] during office hours Monday through Friday between 8:30 a.m. and 5:00 p.m. Eastern Standard Time.    Best regards,     Cheryl N[redacted], J.D. Compliance Manager   cc:  [redacted], The Revdex.com

Dear [redacted], I appreciate the opportunity to respond on behalf of Nationwide Credit Corporation (NCC) in regards to the complaint filed by [redacted] on February 23, 2018. Nationwide Credit Corporation (NCC) is committed to directly assisting consumers with resolving complaints and...

inquiries amicably. Please be advised that we have sent our response to [redacted] through the Revdex.com Online Portal. We believe that we have satisfied [redacted]'s concerns by addressing the information provided in her complaint. I have provided [redacted] with my contact information should she need any further assistance.We appreciate your time and assistance with resolving this matter and should you need any further information, please feel free to contact me directly.Sincerely,Cheryl N[redacted], J.D.Compliance ManagerNationwide Credit Corporation

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Address: 6206 N 247th St W, Andale, Kansas, United States, 67001-9652

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