First National Bank Omaha

I have had an account with FNB for decadesI can say that when things work right, they work wellBut that can be said about any organization, I believeIn today's modern financial times, it is how the business responds to problems with one of the products or services they offer, which separates a great business from the mediocre I have had a number of well documented issues with FNB's products or services and they were resolved, but it felt like pulling teeth each timeAnother problem with one of their products and services has cropped up and I have contacted everyone I could speak to seeking a resolution Approximately a month has passed since I started and nothing has changedI have contacted the point of contact for the product, customer service, web support, technical support and it just seems like the company is "tone deaf" to solving customer problems, when they are at fault Oh, they have solutions for overdrafts and late payments! Yes they doHowever, when they are the ones at fault, good luck getting a resolution

I have had an account with FNB for decades. I can say that when things work right, they work well. But that can be said about any organization, I believe. In today's modern financial times, it is how the business responds to problems with one of the products or services they offer, which separates a great business from the mediocre.

I have had a number of well documented issues with FNB's products or services and they were resolved, but it felt like pulling teeth each time. Another problem with one of their products and services has cropped up and I have contacted everyone I could speak to seeking a resolution.

Approximately a month has passed since I started and nothing has changed. I have contacted the point of contact for the product, customer service, web support, technical support and it just seems like the company is "tone deaf" to solving customer problems, when they are at fault.

Oh, they have solutions for overdrafts and late payments! Yes they do. However, when they are the ones at fault, good luck getting a resolution.