First National Fleet & Lease Inc

I will contact [redacted] personally to resolve his issues regarding the vehicle purchase.  He may contact me directly at [redacted] or by email to: [redacted]@hotmail.com

Dear [redacted] and/or To Whom It May Concern at the Revdex.com,
 
Please allow me to perform my due diligence with our INHOUSE Account Manager Robin S[redacted] ([redacted]@gmail.com).  I will contact you with the results of my research and reply to you direct via email with our response to this...

complaint.  Thank you in advance, if you have any questions or comments, please forward to [redacted]@hotmail.com.  Thank you in advance!

To whom it may concern,First National Fleet and Auto has fully complied with my request to unwind the financing and refund me a mutually agreed upon/ negotiated amount.I am satisfied with their response.Thank you for your time and arbitration, [redacted]

Attached in .pdf format is the Signed Agreement & Acknowledgement of Goodwill Service, [redacted] Repair Order Copy & Inspection Form.  The vehicle has had an accident (which shows on the CARFAX Vehicle History Report from: 12/16/2015) but DOES NOT indicate "Structure Damage."...

 We inspected the vehicle internally through our Service Department, made the repair(s) from the result of the inspection, sent the vehicle to [redacted] to have a recall performed, Oil Change/Filter and a courtesy inspection.  All of which passed.  We provided substitute transportation while the inspections/repairs were made, quality road test, washed & vacuumed the vehicle.  We have also stated to [redacted] that, if the vehicle was used as a trade in for another vehicle at First National Fleet & Lease, we would not use the information from the CARFAX Vehicle History Report as a deduction in the appraised value.If you have any questions, comments, need further information or assistance, please reply to this email.  For immediate attention, call or text to [redacted]  Yours truly, FIRST NATIONAL FLEET & LEASE, INC**Attachments redacted by Revdex.com staff**

Thanks Mr. Y[redacted],Per your request,Please view attached image or file of my car's receipt.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I am certain this message was sent due to the lack of professionalism of this company!! Who is [redacted] The customers name in regards to my complaint are not the same!! Somewhere, someone is confused?  However, I am not!!  It is very unsettling to do business with a company who is so unprofessional, and unwilling to do their job!!  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:There was simply no reason for First National to stop taking payments every month, as we set up!! That was the point and purpose of setting payments up to come out 2 days after my payday, every month!! To avoid any problems!! First National stopped!! I didnt!!  The poor customer service after, they had my car repossessed, caused me alot of stress and anxiety!!  Robin and Stephanie, very rude & disrespectful, when trying to call and figure out what was goin on after my car was repossessed. Days of worked missed!! Its unacceptable!! If payment arrangements have been set up, First National, should have to honor and comply with them!! Someone, should be held accountable for not doing their job?? But, I shouldn't have too!! I did mine!! The money was in my account!! 
Sincerely,
[redacted]

Dear [redacted] or To Whom It May Concern,
 
Attached in .pdf format is a copy of the "Pre-Selected" Certificate and Prolink CRM (Customer Relationship Management Software) Dialog of communication for the above referenced customer. The certificate state(s) "Pre-Selected" Auto Loan Up...

To $ 25000.00 based on terms and conditions at the bottom of the certificate.  This certificate does not state Pre-Approved or Approved because the customer has to meet guidelines and requirement(s) by each lender.  This particular circumstance was even more complicated because the customer had a current/recent delinquent auto loan and had limited resources for down payment.  The lender determines the actual dollar amount of the loan.  We just simply try and match the customer with the vehicle (collateral) that qualifies for the amount of the loan.  If the vehicle selection as a preferred vehicle by lender suggestion, Mr. [redacted] is able to purchase any vehicle (Full Sized Truck or Van) he wants as long as it fits into the parameters of the lender approval and the adequate down payment.  We inventory over 350 vehicles at four locations in Seattle, Everett and Tacoma in which any vehicle is available for purchase.  We actually had lender approval and available preffered vehicle(s) but the customer exercised his option not to purchase. I would be more than willing to talk to [redacted] personally if he has any further questions or needs additional information.  Thank you again!  If you have any questions, comments, need further information or assistance, please reply to this email.  For immediate attention, call or text to [redacted].  Yours truly, FIRST NATIONAL FLEET & LEASE, INC  John Y[redacted]@hotmail.com[redacted]Seattle, WA 98133-7518CEL [redacted]OFF [redacted] DirectFAX (206) 299-9178

I have tried to contact Mr [redacted] on a couple of occasions regarding his complaint from an vehicle purchase from 06/27/2015.  We always want to take care of our customer's after the sale with in reason.  We feel the customer has to take some responsibility for his purchase.  Mr...

[redacted] never asked for a pre-purchase inspection, which may have pointed out the issues on the vehicle, prior to the purchase.  The vehicle was a (13) year old vehicle with 136434 Miles at the time of purchase that was sold AS-IS with No Warranties Expressed or Implied (I have copies of the documents Mr [redacted] signed if needed).  In the end we always want a happy customer.   We are willing to provide a service credit or compensation of $ 300.00 USD to help ease the pain of any issues that Mr [redacted] had to pay out of pocket.  If this is acceptable, please have [redacted] call/text to ([redacted] or email to: [redacted]@hotmail.com.  We will provide a Good Will & Release and process a check or service credit.  Thanks in advance!   If you have any questions, comments, need further information or assistance, please reply to this email.  For immediate attention, call or text to ([redacted].     Yours truly,   FIRST NATIONAL FLEET & LEASE, INC     John Y[redacted] [email protected] 12800 Aurora Ave N Seattle, WA 98133-7518 CEL ([redacted] OFF (206) 681-9830 Direct FAX (206) 299-9178