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First National Life & Health Corporation

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First National Life & Health Corporation Reviews (3)

Ms*** was well aware that she was speaking with Capital Credit Protection, when she was contacted for her updateShe attempted to receive services from Capital Credit Protection without consulting her spouseMr ***As requested we cancelled Mr ***s profileMrs ***s services were rendered, which states in our policy, that there is a associated costNeither profiles are linked togetherMr *** stated that he wanted to pay for his services, as well as his spouseWhen repairing a clients credit score, "removing derogatory items from credit reports" each case is different"Also there is no way for us to know that she applied for an apartment, which we ask customers not to do, because it slows down the process of raising clients credit scoresWe as a organization at CCP, contacts clients every month as protocol, to give an update on there case

I am rejecting this response because: In the month of May, I made it very clear for both of our services to be cancelledI am also certain that our profiles are connected and my payment information was still being utilized for her profile which I find Illegal and unethicalThis business should not have continued charging my card by any means for services I clearly requested to be terminated in May. My wife stated that she was in fact contacted by the business when she applied for an apartmentShe was under the impression it was another company contacting her and was sure we terminated our services with Capital Credit ProtectionMs*** rude and unprofessional behavior did not allow for a constructive conversation so that this could have been resolvedIt was impossible to speak with her about the services that I was paying for as she consistently overbearingly spoke over me and my wife when we calledThose conversations should be recorded as she statedI am still requesting a refund and an investigation in the business ethics and professionalism of this company
Regards,
*** ***

Mr [redacted] is complaining on behalf of his signifcant other Mrs. [redacted].When Mr. [redacted] called to cancel the program, we cancelled his service immediately. As by reading the attachment, that is in our notes, along with the call records from the client.We called customer May 4th,2015 to give...

her an update on her case, and what items we wereworking on for her, but we got no answer.On June the 5th we provided her a credit analysis, and she advised us that, she wanted us to workon a medical bill that wasn't her bill. And that a family member used her social security number. She never asked nor corresponded by email, that she was cancelling her service. When Mrs. [redacted] signed up, in the program she requested us to use the same payment information.A month after on June 29th we contacted the customer to give her a further update, and she requestedthat, she will call back in a hour and that she was busy. On July 6th, Mrs [redacted] significant othercalled and requested a refund for his significant other, and said that she called to cancel, but based upon our records and conversations with her, she never requested to cancel. We cancelled Mrs, [redacted] profile, due to to her husband, requesting that his debit card not be on file for her case.If Mrs. [redacted] want to remain as a client, she will have to provide us a, updated debit card for her case. Mrs. [redacted] was also contacted on July 7th, but there was no answer.

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Address: P O BOx 2638, Fort Worth, Texas, United States, 76103-2253

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