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First National Van Lines

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First National Van Lines Reviews (2)

This service issue was turned over to [redacted] and we were unaware that the customer was not taken care of We have tried since August 4th to contact the customer to rectify the problem, but she will not return our calls On August 4th, [redacted] answered and stated she was driving and would call back On August 5th and 6th, we left messages that she has yet to return We called the representative from [redacted] to find out his side of the story He did admit that he never got back to [redacted] after inspecting the pictures that she sent him, but he had ordered her a new sofa, as requested with [redacted] at that time That order is expected to ship from [redacted] the week of August 21st and transit time is generally 7-days Once received, we inspect the furniture and then contact the customer to schedule the exchange Again, all of this was handled through [redacted] so we were unaware that the customer was not taken care of.As Brielle Furniture, we were calling her to discuss three options with her, but she has not returned our calls to review the case with her The options are as follows: [redacted] can accept the exchange of the new sofa that [redacted] is presently building for her [redacted] is welcome to come into our store and select a new sofa from another manufacturer and we will give her a full store credit for the price of the original sofa and will remove the original sofa from her home once the new one arrives We, as Brielle Furniture will pick up the original sofa and offer her a full refund in the original payment mode.We apologize for any miscommunication on our part and look forward to rectifying the situation for [redacted] Please contact either Robert N [redacted] or Heather Ci [redacted] at ###-###-#### with any further questions or concerns

This service issue was turned over to [redacted] and we were unaware that the customer was not taken care of.  We have tried since August 4th to contact the customer to rectify the problem, but she will not return our calls.  On August 4th, [redacted] answered and stated she was driving...

and would call back.  On August 5th and 6th, we left messages that she has yet to return.  We called the representative from [redacted] to find out his side of the story.  He did admit that he never got back to [redacted] after inspecting the pictures that she sent him, but he had ordered her a new sofa, as requested with [redacted] at that time.  That order is expected to ship from [redacted] the week of August 21st and transit time is generally 7-10 days.  Once received, we inspect the furniture and then contact the customer to schedule the exchange.  Again, all of this was handled through [redacted] so we were unaware that the customer was not taken care of.As Brielle Furniture, we were calling her to discuss three options with her, but she has not returned our calls to review the case with her.  The options are as follows:1.  [redacted] can accept the exchange of the new sofa that [redacted] is presently building for her.  2.  [redacted] is welcome to come into our store and select a new sofa from another manufacturer and we will give her a full store credit for the price of the original sofa and will remove the original sofa from her home once the new one arrives.3.  We, as Brielle Furniture will pick up the original sofa and offer her a full refund in the original payment mode.We apologize for any miscommunication on our part and look forward to rectifying the situation for [redacted].  Please contact either Robert N[redacted] or Heather Ci[redacted] at ###-###-#### with any further questions or concerns.

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Address: 800 3rd Ave Ste 2800, New York, New York, United States, 10022-7604

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