Complaint: [redacted] I am rejecting this response because: First I understand what they said however it seems to me they are only concerned about getting more moneyBecause what if a situation like mine happens and I don't want or think I can drive anytime soonSo how come they can't give the customer the option to not get another car and just be done with the whole thingEither way they would get paid for the vehicle and even if I could provide proof that it could be a serious concern for me to driveLike a note from a doctor saying driving would cause extreme anxiety to me and could be hazardousBut instead my only options are to continue paying for so.ething I don't have or to get into another car and pay for something I won't drive Sincerely, [redacted]
THIS IS [redacted] THE OPERATIONS MANAGER OF FINANCE ACCORDING TO THE TERMS OF YOUR CONTRACT YOU WILL EITHER HAVE TO FULFILL THE OBLIGATIONS ACCORDING TO THOSE TERMS OR WE WILL REPO THE VEHICLE AND SEND YOU A FOR THE IRS WE DON'T HAVE A PROBLEM HELPING YOU WITH ANY SITUATION BUT WE CANNOT JUST FORGIVE $ PLEASE UNDERSTAND AND IF YOU WOULD LIKE TO SPEAK WITH ME PERSONALLY PLEASE DON'T HESITATE TO CONTACT OUR OFFICE I WILL HAVE THE VEHICLE PICKED UP
I HAVE PERSONALLY SPOKE TO THIS CUSTOMER AND SHE DISTORTS THE TRUTH SHE ALSO DOESN'T LISTEN TO WHAT ANYONE SAYS WHICH MAKES IT PRETTY HARD TO COMMUNICATE I DON'T SCREAM WITH ANYONE BUT WON'T TALK TO SOMEONE THAT REFUSES TO LISTEN WE HAVE MODIFIED THIS CUSTOMERS ACCOUNT AND SHE IS NOW CURRENT JUST AS GOOD WILL BUT I HAVE ALSO ATTACHED HER PAY HISTORY THAT CLEARLY SHOWS SHE WAS NOT CURRENT AND HASN'T BEEN FOR QUITE SOME TIME
Response: Hi ***, Just as a follow up to our phone call, we take this complaint very seriously and would like to make sure that the matter is resolvedWe are very familiar with this customer and in fact released a check to them months ago for damages in their apartmentLikewise, we have visited their apartment several times to discuss any open issues, and spoken with them on the phone as wellWe would ask that you please check with this customer again to determine if this complaint should stay open; we remain committed to resolving any open issues with our customersIf there are any further questions, please feel free to contact me on my cell phone, [redacted] If it is of any help, we would also be happy to introduce you to the property manager for that building, who can also speak to our efforts with the residents of [redacted] ***thank you again for reaching out to us, Stephen?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will keep an eye on it and hope that this will be resolved as they said it would be in days thank you Sincerely, [redacted]
AT THE TIME OF PURCHASE WE EXPLAIN TO ALL OUR CUSTOMER THAT CPI IS ACTUALLY COLLATERAL PROTECTION AND NOT INSURANCE WE ADVISE ALL OF OUR CUSTOMER THEIR BEST OPTION IS TO BUY 3RD PARTY INSURANCE WHAT THE CPI OR COLLATERAL PROTECTION DOES IS ALLOW A CUSTOMER TO PAY A $DEDUCTIBLE IF EITHER THE VEHICLE CAN BE FIXED OR IF WE REPLACE THE VEHICLE AT NO FURTHER COST TO THE CUSTOMER WE THEN WRITE OFF THE BALANCE SHOULD THE CUSTOMER NOT PAY THE DECIDE TO GET ANOTHER VEHICLE THEY ARE RESPONSIBLE TO PAY THE TOTAL BALANCE OF THE VEHICLE ONCE THE CPI INSURANCED HAS PAID THE AGREED AMOUNT WHICH IS NORMALLY LESS THAT THE VEHICLE BALANCE SIMILAR TO 3RD PARTY INSURANCE AGAIN THIS IS NOT INSURANCE BUT COLLATERAL PROTECTION
Initial Business Response / [redacted] (1000, 12, 2015/11/09) */ We have assisted Mr [redacted] in financing of two repairs throughout his loanAfter the initial repair completed in June, we contacted Mr [redacted] to ensure the satisfaction of the repairs and he advised everything was fineWe have been in communication with our customer regarding the second repair completed in September and his continual issue to ensure his vehicle is properly fixedWe have coordinated an appointment with the shop that serviced his vehicle, along with a rental vehicle to ensure we do not inconvenience him as the shop completes the diagnoses on his vehicleWe wants to ensure that the repairs completed are to the customers satisfaction and will continue to communicating with Mr [redacted] and the shop to resolve this matter
Complaint: [redacted] I am rejecting this response because: now they want to fix the vehicle that I already surrendered but when I had it nobody listened to me and kept telling me that I have to pay for all issues that the vehicle had, ( even that some of the issues they promise d to fix before the sign of the contract) but anyways thats not the point now, id like them to stop the phone calls and emails since they promised that they wont take further actions against me ( I want to think that they realize the sold me a lemon car) when I rerurned a phone call from first premFinancialThe lady told me that even I returned the vehicle myself I still owe money from the towing truck? Really? Would the yever please stop this nightmare? Every day I receive phone calls when I answer them , the rudest people ever remains me that it was all my fault, I dont even own the vehicle anymore, ill go so.ewere else if I have to, and if this arrasment continues,ill make sure , to let everyone know about this " busisnes"and their practices Sincerely, [redacted] ***
A Member of the FPF team spoke with [redacted] on 11/02/and have received the information that he neededFPF mailed a notarized letter to [redacted] stating his loan is closed and in good standing with FPF We have also went onto [redacted] to make sure it is updated properly on his credit bureau The update can take days or more to show on his bureauIf [redacted] needs anything else all he needs to do is contact FPF and we will help him
Initial Business Response / [redacted] (1000, 6, 2015/12/15) */ MY NAME IS [redacted] AND I AM THE OPERATIONS MANAGER AT FIRST PREMIER FINANCIALI HAVE TRIED TO REACH OUT TO THIS CUSTOMER FOR THE PAST DAYS TO SEE WHAT I COULD DO TO HELP AND HAVE YET TO RECEIVE A CALL BACKI WILL TRY AGAIN LATER TODAY BUT CAN'T REALLY ADDRESS THE SITUATION UNTIL I SPEAK WITH THE CUSTOMER
Initial Business Response / [redacted] (1000, 6, 2015/11/17) */ We have provided the shop with authorization to get a key cut since we were advised by the service shop it arrived with no keyWe also contacted the tow company and had them reach out to the driver to attempt to locate her keyThe key has been cut and we have an estimate on repairs neededWe have made attempts to reach out to the customer on the phone #'s we had on file and have been unsuccessfulWe have reached out to Ms [redacted] on the # provided on the complaint to reach an agreement and get her back in her vehicleWe apologize for the inconveniences she has been experiencing and ask that she please reach out to our customer care team so we can help proceed with her account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: First I understand what they said however it seems to me they are only concerned about getting more moneyBecause what if a situation like mine happens and I don't want or think I can drive anytime soonSo how come they can't give the customer the option to not get another car and just be done with the whole thingEither way they would get paid for the vehicle and even if I could provide proof that it could be a serious concern for me to driveLike a note from a doctor saying driving would cause extreme anxiety to me and could be hazardousBut instead my only options are to continue paying for so.ething I don't have or to get into another car and pay for something I won't drive Sincerely, [redacted]
THIS IS [redacted] THE OPERATIONS MANAGER OF FINANCE ACCORDING TO THE TERMS OF YOUR CONTRACT YOU WILL EITHER HAVE TO FULFILL THE OBLIGATIONS ACCORDING TO THOSE TERMS OR WE WILL REPO THE VEHICLE AND SEND YOU A FOR THE IRS WE DON'T HAVE A PROBLEM HELPING YOU WITH ANY SITUATION BUT WE CANNOT JUST FORGIVE $ PLEASE UNDERSTAND AND IF YOU WOULD LIKE TO SPEAK WITH ME PERSONALLY PLEASE DON'T HESITATE TO CONTACT OUR OFFICE I WILL HAVE THE VEHICLE PICKED UP
I HAVE PERSONALLY SPOKE TO THIS CUSTOMER AND SHE DISTORTS THE TRUTH SHE ALSO DOESN'T LISTEN TO WHAT ANYONE SAYS WHICH MAKES IT PRETTY HARD TO COMMUNICATE I DON'T SCREAM WITH ANYONE BUT WON'T TALK TO SOMEONE THAT REFUSES TO LISTEN WE HAVE MODIFIED THIS CUSTOMERS ACCOUNT AND SHE IS NOW CURRENT JUST AS GOOD WILL BUT I HAVE ALSO ATTACHED HER PAY HISTORY THAT CLEARLY SHOWS SHE WAS NOT CURRENT AND HASN'T BEEN FOR QUITE SOME TIME
Response: Hi ***, Just as a follow up to our phone call, we take this complaint very seriously and would like to make sure that the matter is resolvedWe are very familiar with this customer and in fact released a check to them months ago for damages in their apartmentLikewise, we have visited their apartment several times to discuss any open issues, and spoken with them on the phone as wellWe would ask that you please check with this customer again to determine if this complaint should stay open; we remain committed to resolving any open issues with our customersIf there are any further questions, please feel free to contact me on my cell phone, [redacted] If it is of any help, we would also be happy to introduce you to the property manager for that building, who can also speak to our efforts with the residents of [redacted] ***thank you again for reaching out to us, Stephen?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will keep an eye on it and hope that this will be resolved as they said it would be in days thank you Sincerely, [redacted]
AT THE TIME OF PURCHASE WE EXPLAIN TO ALL OUR CUSTOMER THAT CPI IS ACTUALLY COLLATERAL PROTECTION AND NOT INSURANCE WE ADVISE ALL OF OUR CUSTOMER THEIR BEST OPTION IS TO BUY 3RD PARTY INSURANCE WHAT THE CPI OR COLLATERAL PROTECTION DOES IS ALLOW A CUSTOMER TO PAY A $DEDUCTIBLE IF EITHER THE VEHICLE CAN BE FIXED OR IF WE REPLACE THE VEHICLE AT NO FURTHER COST TO THE CUSTOMER WE THEN WRITE OFF THE BALANCE SHOULD THE CUSTOMER NOT PAY THE DECIDE TO GET ANOTHER VEHICLE THEY ARE RESPONSIBLE TO PAY THE TOTAL BALANCE OF THE VEHICLE ONCE THE CPI INSURANCED HAS PAID THE AGREED AMOUNT WHICH IS NORMALLY LESS THAT THE VEHICLE BALANCE SIMILAR TO 3RD PARTY INSURANCE AGAIN THIS IS NOT INSURANCE BUT COLLATERAL PROTECTION
Initial Business Response / [redacted] (1000, 12, 2015/11/09) */ We have assisted Mr [redacted] in financing of two repairs throughout his loanAfter the initial repair completed in June, we contacted Mr [redacted] to ensure the satisfaction of the repairs and he advised everything was fineWe have been in communication with our customer regarding the second repair completed in September and his continual issue to ensure his vehicle is properly fixedWe have coordinated an appointment with the shop that serviced his vehicle, along with a rental vehicle to ensure we do not inconvenience him as the shop completes the diagnoses on his vehicleWe wants to ensure that the repairs completed are to the customers satisfaction and will continue to communicating with Mr [redacted] and the shop to resolve this matter
Complaint: [redacted] I am rejecting this response because: now they want to fix the vehicle that I already surrendered but when I had it nobody listened to me and kept telling me that I have to pay for all issues that the vehicle had, ( even that some of the issues they promise d to fix before the sign of the contract) but anyways thats not the point now, id like them to stop the phone calls and emails since they promised that they wont take further actions against me ( I want to think that they realize the sold me a lemon car) when I rerurned a phone call from first premFinancialThe lady told me that even I returned the vehicle myself I still owe money from the towing truck? Really? Would the yever please stop this nightmare? Every day I receive phone calls when I answer them , the rudest people ever remains me that it was all my fault, I dont even own the vehicle anymore, ill go so.ewere else if I have to, and if this arrasment continues,ill make sure , to let everyone know about this " busisnes"and their practices Sincerely, [redacted] ***
A Member of the FPF team spoke with [redacted] on 11/02/and have received the information that he neededFPF mailed a notarized letter to [redacted] stating his loan is closed and in good standing with FPF We have also went onto [redacted] to make sure it is updated properly on his credit bureau The update can take days or more to show on his bureauIf [redacted] needs anything else all he needs to do is contact FPF and we will help him
I reached out to this customer and we came to a mutual agreement to lower payments and place on autopay. customer was very satisfied.
Initial Business Response / [redacted] (1000, 6, 2015/12/15) */ MY NAME IS [redacted] AND I AM THE OPERATIONS MANAGER AT FIRST PREMIER FINANCIALI HAVE TRIED TO REACH OUT TO THIS CUSTOMER FOR THE PAST DAYS TO SEE WHAT I COULD DO TO HELP AND HAVE YET TO RECEIVE A CALL BACKI WILL TRY AGAIN LATER TODAY BUT CAN'T REALLY ADDRESS THE SITUATION UNTIL I SPEAK WITH THE CUSTOMER
Initial Business Response / [redacted] (1000, 6, 2015/11/17) */ We have provided the shop with authorization to get a key cut since we were advised by the service shop it arrived with no keyWe also contacted the tow company and had them reach out to the driver to attempt to locate her keyThe key has been cut and we have an estimate on repairs neededWe have made attempts to reach out to the customer on the phone #'s we had on file and have been unsuccessfulWe have reached out to Ms [redacted] on the # provided on the complaint to reach an agreement and get her back in her vehicleWe apologize for the inconveniences she has been experiencing and ask that she please reach out to our customer care team so we can help proceed with her account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]