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First Rate Mortgage Corporation

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First Rate Mortgage Corporation Reviews (2)

[First rate mortgage has since contacted me and has sent a letter to all credit bureaus asking for the pull to be removedI am satisfied with this outcome and would like to close my complaint case against first rate mortgageI appreciate the Revdex.coms help in dealing with this matter and the promptness of both you guys and first-rate in coming to a solution.Thank you*** *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
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The [redacted]'s current lender, [redacted], reached out to us last week and asked for our help with a post-closing issue.  This is why [redacted] reluctantly gave them a call.  We were acting on [redacted]'s request and we understand they called [redacted] and they may have...

told that nothing was wrong with their loan.  The regular customer service department isn’t aware of any post-closing issues and we can see why they are now confused.  With so much fraud and bad stigma associated with the mortgage industry, The [redacted]'s are absolutely correct in being overly cautious.  We don’t blame them one bit.  However please know that we are not trying to mis-lead or harm them in any way with the request that [redacted] had asked us to propose to The [redacted]'s.   A post-closing issue isn’t unusual and many times we can help correct any issues without even contacting our borrowers however this loan product was unconventional and different than most of the loans we close.  Therefore [redacted] asked us to assist them in correcting their problem which unfortunately involved redoing the entire loan.   This actually has turned into a benefit for the [redacted]'s because it will allow them to secure a lower interest rate with absolutely zero costs or fees and it pushes their first mortgage payment out another month again at no cost, penalties or fees to them.  First Rate Mortgage does NOT want to refinance their home to benefit in any way.  Actually we typically cannot refinance a loan that has recently closed because the lender will usually charge us what is called a Early Pay Off penalty.  However because [redacted] realizes they have encountered an error on their part, they have asked us to help the [redacted]'s since we were the ones that closed their loan and we already had a relationship with them. We have reached out to their mortgage lender, [redacted], and asked them to contact the [redacted]'s directly to explain what they have asked us to do.  We in no way intended to upset the [redacted]'s and only agreed to help them based on the fact that they would benefit from the new loan [redacted] is proposing.  We are not doing anything to profit from them and this is not how we operate our company.  After 18+ years in the business we pride ourselves on our honesty, integrity and customer service. We have contacted Mr & Mrs [redacted] directly explaining in detail the situation.  We hope they will talk to [redacted] and realize the actual situation was not one initiated by First Rate and we are a creditable company.

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Address: 10400 Linn Station Road, Louisville, Kentucky, United States, 40223

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