First Security Bank

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[I was never notified of being overdrawnI only found out when a teller told me when I was there to cash a checkI came inside and she told me and I went to my other bank and withdrew funds to cover all the charges, plus overdraftsI was told since the charges were pending, I would be refunded the overdraft feesI went back the next week and was told by the same teller, she was misinformed and the overdraft charges would not be refundedSo, I closed my accountWhen I received my statement, it only noted I had been charged $in overdraft fees, yet there was no summary of when the fees occurred or how they occurredProvide details of why you are not satisfied with this resolutionPlease respond here ONLY]Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

We have reached out to the Customer and the complaint as been resolved

my name is *** *** from columbus body works veterans pkwymr *** brought his car with these issueswe order his parts and brought his ca back into shop at the downtown locationwe corrected his list of issues and repalced parts weeks agowe clean and detail his car and
delivered it back to his homei recieved a call from mr *** later that evening, he thanked me for deliveing his and correcting his issuesand he andded that he had never seen his car that shiny cleannot even when he drove it off the lotwe also confirmed that his trunk was replaced with a new part from kia and not an aftermarket as he thought it might of beenplease have mr *** conct me at the downtown shop if he has any new requesti will be more than happy to help him with any issues
thank you
*** ***
columbus body works inc
veterans pkwy
columbus ga
706-322-office
*** cell

Customer did “Opt-out” of our Reg E policy to pay ATM or debit card items. The transactions that the Customer initiated were ACH transactions, which required the Customer to provide the merchant a routing number and account number. ACH transactions are not covered under the Regulation E
orequirement for discretionary overdraft protection programs so a financial institution may charge overdraft fees for ATM and one-time debit card transactions. Therefore, the Customers transactions do not fall within the scope of the opt out election made by the CustomerAfter the Customer initiated the ACH transaction and the account was overdrawn, Customer received two overdraft notices.
We have a $courtesy overdraft program for Customers that have displayed financial responsibility. The Customer’s transactions did not exceed the $courtesyThe Customer received notifications regarding our courtesy overdraft program
As stated in our courtesy overdraft program, we can impose a $fee for each transaction when the account is overdrawn.
Thank you-*** ** *** AVP Branch Administration ManagerFirst Security Bank Frederica Street Owensboro, KY Phone: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[I was never notified of being overdrawn. I only found out when a teller told me when I was there to cash a check. I came inside and she told me and I went to my other bank and withdrew funds to cover all the charges, plus overdrafts. I was told since the charges were pending, I would be refunded the overdraft fees. I went back the next week and was told by the same teller, she was misinformed and the overdraft charges would not be refunded. So, I closed my account. When I received my statement, it only noted I had been charged $245 in overdraft fees, yet there was no summary of when the fees occurred or how they occurred. Provide details of why you are not satisfied with this resolution. Please respond here ONLY]Regards,[redacted]