First Service Air Conditioning Contractors, Inc.

Complaint: [redacted]
I am rejecting this response because:First he did not tell you I was in cross walk with kids when he called me. I help school out with traffic and cross walk its volunteer because the church asked me for help. Second we show no record of him calling [redacted] he has her mobile and home numbers. Its up to him to contact us we have contacted him before and [redacted] had to just hang up because of the rude person which is unknown to us. We have all the paper work but we did not get a unit that was installed in order to keep coming back and worked on ... The dates of some of the stuff he stated are true but he did not say that several times we had to go with out heat or air because of the poor workmanship and failure to install the unit correctly. We have paper work showing that we had to have other people come look at unit and fix what they did not do correctly . Even on month we had over 800.00 dollar electric bill because of poor workmanship.   I will not change what I have asked for but if you advise to go ahead and let lawyers take care of this I will but will be wanting mental and emotional claim. Also I have asked them twice to file a claim with their insurance November the 17 and then again Nov. 18th we have not heard from adjuster and feel that the State Board of Insurance needs to be contacted. I feel this unit is a Lemon and sold so they could keep coming back to service it. The insurance claim is for as told employee for workmanship and the unit as a lemon. I have left many messages on phone during the three day this last time we were without heat... And my phone has the record. They were text messages and never got reply because it was coming up on Thanksgiving and it might of been to much troubles. The funny thing is every time it was worked on by his company they claimed it was filter and we bought a bunch of filters from them and replace every two weeks or less so this could again be their fault for not installing unit right but on the drain I did fix. I put a little can under the pvc pipe to help it drain but the man that was out here claimed it was just service. The unit now is really not heating right and makes a loud noise when it kicks on this has [redacted] a 80 old woman unable to sleep well and scared of this unit...... When you want copy of all our paper work please let me know. Thank you [redacted]
Regards,
[redacted]