First Source Mobile Paint & Body Repair

On 1-17-2015 I had [redacted] from First Source Mobile Paint & Body Repair do work on my [redacted]. As to our agreement he failed to do the work on my vehicle as promised. I paid for new parts but once the car was returned to me I discovered that the parts were used. I then told Mr.[redacted] this is not what I paid for and he agreed to fix it on 1/19/15. After several calls to Mr.[redacted] he finally came back on 2/14/15 to replace the used chrome grill with the new chrome grill. However after the completion of that job I found I can not open the hood on the car. He left without even asking me if I was satisfied with the work. I called him back the same day to tell him about the problem with the hood and he said he would be back the next day (2/15) but I still haven't seen or heard from him.Desired SettlementSince Mr. [redacted] refuses to return my calls and I need to be able to open my hood I will be going to someone else for that repair. I think it's only fair that Mr. [redacted] reimburse me for the cost of that repair. Business Response This account of what happened with this job is very inaccurate. Mr. [redacted] grandson was in a front end collision with the [redacted], causing thousands of dollars worth of damage. He obtained quotes from other body shops, one of which was stated to be [redacted], a reputable collision repair company. He was not satisfied with the quotes he received, and due having other work performed by [redacted] that he was satisfied with in the past, he requested a quote from Mr. [redacted] for the same work, specifically requesting that his quote be much lower than the other quotes he received. Mr. [redacted] is a single individual with one mobile trailer full of equipment, and has no other staff or body shop to work out of. This type of collision repair takes time, and Mr. [redacted] does not have the same quoting software as a large body shop. All of the prices were collected manually via phone, and a quote was prepared after prices for NEW items were collected, the quote was presented to Mr. [redacted], and he approved the work. The work was performed as it was quoted. When Mr. [redacted] came to pick up the car, he was informed immediately that the chrome grill topper was not included as part of the new grill assembly as was thought to be the case by Mr. [redacted] when the price had been obtained from the manufacturer. He asked Mr. [redacted] what he wanted to do, and offered to purchase that additional piece and install it free of charge in an offer to eliminate any lack of satisfaction with the completed job. The original chrome grill topper had been placed back on the car, and the situation was fully explained. There was a 2 inch chip in the left corner of the chrome grill topper. Mr. [redacted] agreed that he would like the new piece purchased and installed, and Mr. [redacted] made the necessary arrangements. During this time Mr. [redacted] was in and out of the hospital as he is suffering from a chronic illness, this was made very clear to Mr. [redacted], and this is why it is often hard to reach Mr. [redacted]. Once the chrome grill topper was available to be picked up, he did so, and came to Mr. [redacted] home to install the part. Mr. [redacted] placed multiple calls to Mr. [redacted] in between this time, several of which were answered by Mr. [redacted], he was very rude, inconsiderate, and used fowl language. Mr. [redacted] kept his communications with Mr. [redacted] to a minimum due to his lack of understanding of Mr. [redacted]'s medical condition, and his rude attitude. When the chrome grill topper was replaced the hood opened and closed properly, and the car was left in good working condition. Days after the work was finished Mr. [redacted] called to say that he couldn't open the hood. Mr. [redacted] stated that he would try to come by his home again to take another look at the hood, but was unable to make it due to his illness. Knowing that his actions could not have caused this issue, he did not continue to try to reach Mr. [redacted] about this issue as it could have easily been taken care of without his assistance.

Poor Automobile PaintingWe hired [redacted] of First source mobile paint and body repair to repaint bumpers on 2 cars roughly 3 months ago. The paint job was terrible and I tried contacting him to get them repaired for over 2 weeks. I finally heard from him and he came out and fixed one of the bumpers, but the other one never got repaired. He knew it was a poor job that needed fixing but he never answered the phone and avoided any contact. He did finally email and said he would come out on a Sunday to fix it, well Sunday came and went no repair. When contacted thru email again he said his extension cord would not reach, well I have security cameras and he never even came out so that was a lie. I finally said I need a refund of the $175 we paid since it was a poor job and I had to get someone else to repair it, he sent back a nasty email cussing, and then sent another one saying he would send a refund. That was over a month ago and no contact since and no refund.It looks like there is no registration with the [redacted], nor [redacted] for this business, they will be contacted next along with small claims court if no refund is paid.Desired SettlementWe are due a refund of $175, the price that was paid for a service that was not provided correctly.