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First Steps International Academy Reviews (15)

Today Parasol Leads called [redacted] to see if we could answer some of his concernsOur hope was that we could correct any areas of concern with a goal of providing an excellent service to *** This clients’ account has been open for a total of business daysPlease note we usually request that a client allow at least business days to see measurable resultsMost lead generation and marketing companies will confirm that it does take more than a total of business days to see results During our call it became clear that there were many misinterpretations of how our leads distribution system works in the delivery of leadsParasol Leads provides leads to over clients nationwide [redacted] stated that the leads were of bad quality and yet on many occasions during our call, [redacted] refused a refund of his balanceInstead [redacted] stated that he wanted more leadsThis was confusing to us; we did not understand why someone would want more leads if they were so bad..? During the business days that ***’s account was open, [redacted] returned a total of leads for a creditEvery lead that [redacted] returned for a credit was approved by us and we issued a full credit to his account During our call today we offered additional options to help improve the performance of his experience with our leads, this help was refused We explained to [redacted] that our shared lead system is dependent on having other agents with the same request in the same area and open to receiving leads at the same times each dayWe went on to explain that if we do not have another agent who is buying shared leads in the same area with the same profile at the same time of day, then a lead is not able to be sharedThis is because there is nobody else to share it with! In that event we are able to offer of those leads to our clients on an exclusive basis, meaning he is the only person to receive that lead from usThe client stated he did not want them on an exclusive basis he only wanted them on a shared basis I suggested one of two options, either if he wants them to be shared then perhaps to be a little more patient and wait for them system to match leads to him and one otherOr if he did not want to wait, then we are happy to refund the balance of his accountAt this point [redacted] said that he would accept a refund After the call we sent a note to our finance department to issue an account balance refund to ***

We have no control over people's email servers, which is why we cannot guarantee email delivery That is why it is explicitly written in our Lead Return & Cancellation Policy, that: "Lead Delivery It is understood and agreed that the main delivery method of purchased leads to Buyer is via the Parasol Leads customer back office accountThe Buyer's Parasol Leads back office account lists all leads purchased and is considered the official record of leads delivered As a courtesy, Parasol Leads also delivers notification of leads generated to a Buyer's Parasol Leads back office account via email and text message However, due to various non-delivery issues that are inherent to email and text messaging that are outside of Parasol Leads control, Parasol Leads can not guarantee 100% lead delivery notification via email and/or text message Therefore, no lead credit or refund will be allowed for any lead return based on the Buyer did not receive notification of a lead generated via email and/or text message." We have options to settle this: We can issue a $credit to the client's account for life insurance leads As of right now, our Medicare lead flow is extremely low, and we virtually don't have any volume We can issue a refund of $to the client

I'm sorry, we've already refunded this client his money He gave our system days, which is, in marketing, a ridiculous amount of time We are really sorry it didn't work out, but the client didn't give us enough time for us to make it workMaybe for some marketing companies, that's enough time to make it work But for our company, we can't always produce the results that the client wants in days Every client has different levels of expectations, patience, and requirements, and we do our absolute utmost to try to satisfy every client We have over clients nationwide If it becomes obvious to us that we cannot satisfy what a client expects from our system, then we certainly do not want that client to tie up their marketing budget with us We would rather them put that money somewhere else where they may be able to get results that they expect; this is why we felt the best solution was to offer a refund to this clientYesterday we completed the refund to the client
Again, we are sorry that our service did not work out for this client, and wish him the best of luck with his business

Complaint:
I am rejecting this response because:
If you do not have record of the phone call that I made to change from life insurance to medicare supplement, then that only proves that you do not keep accurate phone call records. I MOST CERTAINLY DID CALL AND REQUEST THE CHANGE FROM LIFE TO MEDICARE SUPPLEMENTS. I would not have filed this complaint otherwise. Why do you think I filed it?
After I called, a medicare supplement tab appeared after logging in. I did not create this tab. I do not know how to create the tab. It appeared after I made the call, so I assumed I could use it. Make sense? Here is your response:
Yet on the other hand, on 11/25/at 7:50:am PST, the client went in to his account to change his personal settings. He changed his “primary lead type” from “life insurance” to “Medicare insurance”. This is not a filter set change, nor a request to add a Medicare insurance filter set to his account.
Now, how am I, or any other user, supposed to know that changing the primary lead type from life to medicare insurance would still give you life leads??? I called, made the request to change it to medicare leads, the medicare lead tab appeared, and then clicked on medicare leads tab to activate the leads. One would think that this should send medicare leads, not life leads. That's all I am asking. Just give me what I selected. Not complicated.
I think you are a good lead source, and would considered using you in the future for medicare leads. Why don't you want to take care of your customers? You should WANT to take care of your customers. This is NOT the first time I contacted you about this. The last guy I talked to escalated it to someone else, and I got the same result. You do not want to take care of your clients. I have made at least prior attempts by phone to get this resolved. Do you think I like to go through this process? It was not my first choice
It also does not seem like best business practices to dig up fine print that basically says that if the email notifications that I signed up for and always received don't come and leads go to your account and you don't know about them, well, that's too bad. OK, so it's in your fine print that you are not responsible if you don't send the emails. I would hope that you would still work with your customers on this. Of course, this is only a minor side point anyway. The main problem is YOU KNOW ALL I WANTED WAS WHAT I ASKED FOR, MEDICARE LEADS. Why is fixing this such a big problem?
Regards,
*** ***

hello client jumped the gun to write a complaint , his full refund of $385 was processed this morning. this matter is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12369630, and find that this resolution is satisfactory to me.
Regards,
[redacted] G[redacted]

Hello we spoke to client and have resolved the issue by refunding his $250 and took all bad leads back, his refund will be process 7/15/16 which has been conveyed to the customer and customer has accepted that refund. Thank you Jamal nasser

We have no control over people's email servers, which is why we cannot guarantee email delivery.  That is why it is explicitly written in our Lead Return & Cancellation Policy, that:
 
 "Lead Delivery
It is understood and agreed that the main delivery method of purchased leads to Buyer is via the Parasol Leads customer back office account. The Buyer's Parasol Leads back office account lists all leads purchased and is considered the official record of leads delivered.
As a courtesy, Parasol Leads also delivers notification of leads generated to a Buyer's Parasol Leads back office account via email and text message.
However, due to various non-delivery issues that are inherent to email and text messaging that are outside of Parasol Leads control, Parasol Leads can not guarantee 100% lead delivery notification via email and/or text message.
Therefore, no lead credit or refund will be allowed for any lead return based on the Buyer did not receive notification of a lead generated via email and/or text message."
We have 2 options to settle this:
We can issue a $300 credit to the client's account for life insurance leads.  As of right now, our Medicare lead flow is extremely low, and we virtually don't have any volume.
We can issue a refund of $300 to the client.

Hello,J[redacted], signed up with our service by depositing $400 and 22 leads were delivered at $35 per lead total of $770. Client returned 13 leads which were approved for $455. Net leads purchased by client is 9 at $35 per lead total of $315 and we have sent the client confirmation that their...

balance of $85 would be returned as soon as we get her credit card information.We have over 3500 clients buying leads and few don't like these leads and they have ability to return leads if they are bogus, when each client signed up for our service they agree to our terms and conditions and return policy the link is below:http://www.parasolleads.com/parasolleads-terms-conditionshttp://www.paraso... is a non-issue compliant.Thank you J[redacted] President.










8/15/2015






Complaint

I purchased exclusive $35 leads with this company and I had to return most because they were not looking for life insurance. They were trying to win a prize or money. I should have known it was a red flag when they would not give me their website for lead generation. His response was agents were...

going to the website playing causing them to return a lot of leads. After I returned more than 90% of my leads the leads slowed down severely. Some days I would get 0 leads. I called and he said it was a system error and when it happened again he said he would fix it. The leads still came in slow, maybe 2 a day when the 1st week I was getting 5 a day easily in 2 hours. I set it up to get 5 leads a day. I called J[redacted] my sales rep and left him a message that I would like a refund or to stop sending me leads from bogus cites whereas people really want to win something. Nobody should purchase from this company. It is a complete waste of the agents time to call and have to return almost all the leads for being bad.







Desired Resolution

I would like a refund of $360. I'm tired of dealing with bad leads. I originally spent over $400 but some were legit. I've had bad leads for months now and I should have ran through them all in 1 week.

Consumer Business Dialog

we replied to customer as follows:Hi M[redacted],We received your request for a balance refund of $346.00. We are happy to accommodate your request. Please note that we will not be refunding the $100 credit that we issued to your account when you opened up your account...so you will be refunded your...

remaining balance of $346.00. We will process your refund request as quickly as possible. We will send the refund order to our accounting department today. The refund process can take 7-10 business days to complete.Best Regards,J[redacted] Customer Service Manager Parasol Media, Inc.

Hello,J[redacted], signed up with our service by depositing $400 and 22 leads were delivered at $35 per lead total of $770. Client returned 13 leads which were approved for $455. Net leads purchased by client is 9 at $35 per lead total of $315 and we have sent the client confirmation that their...

balance of $85 would be returned as soon as we get her credit card information.We have over 3500 clients buying leads and few don't like these leads and they have ability to return leads if they are bogus, when each client signed up for our service they agree to our terms and conditions and return policy the link is below:http://www.parasolleads.com/parasolleads-terms-conditionshttp://www.paraso... is a non-issue compliant.Thank you J[redacted] President.








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Today Parasol Leads called [redacted] to see if we could
answer some of his concerns. Our hope was that we could correct any areas of
concern with a goal of providing an excellent service to [redacted].
This clients’ account has been open for a total of 11 business
days. Please note we usually...

request that a client allow at least 30 business
days to see measurable results. Most lead generation and marketing companies
will confirm that it does take more than a total of 11 business days to see
results.
During our call it became clear that there were many
misinterpretations of how our leads distribution system works in the delivery
of leads. Parasol Leads provides leads to over 3000 clients nationwide. [redacted]
stated that the leads were of bad quality and yet on many occasions during our
call, [redacted] refused a refund of his balance. Instead [redacted] stated that he
wanted more leads. This was confusing to us; we did not understand why someone
would want more leads if they were so bad..?
During the 11 business days that [redacted]’s account was
open, [redacted] returned a total of 6 leads for a credit. Every lead that [redacted]
returned for a credit was approved by us and we issued a full credit to his
account.
During our call today we offered additional options to
help improve the performance of his experience with our leads, this help was
refused.  We explained to [redacted] that our shared
lead system is dependent on having other agents with the same request in the
same area and open to receiving leads at the same times each day. We went on to
explain that if we do not have another agent who is buying shared leads in the
same area with the same profile at the same time of day, then a lead is not
able to be shared. This is because there is nobody else to share it with! In
that event we are able to offer of those leads to our clients on an exclusive
basis, meaning he is the only person to receive that lead from us. The client
stated he did not want them on an exclusive basis he only wanted them on a
shared basis.
I suggested one of two options, either if he wants them
to be shared then perhaps to be a little more patient and wait for them system
to match leads to him and one other. Or if he did not want to wait, then we are
happy to refund the balance of his account. At this point [redacted] said that he
would accept a refund.
After the call we sent a note to our finance department
to issue an account balance refund to [redacted].

Complaint: 12369630
I am rejecting this response because: if you review the 10 working days the funds should have been returned by Sept 6, 2017 furthermore, I have been speaking to the VP of the company and yes he said 7-10 working days but was going to request that it be processed sooner due to already been in conversation with a live person identifying that leads were not good in the area. This has caused inconvenience and wish it was different but even now the 10th day has already arrived and no refund.
Regards,
L[redacted]

Complaint: 10142769
I am rejecting this response because:
The company just doesn't get it.  Don't sell me a product and say, wait unit I figure it out! Get your product in place FIRST! Then put it out there... I have been in business for almost 20 years. I do not pay and then hope they figure it out. Figure it out first! Don't tell me to wait after, I have paid. Don't tell me to wait on another agent who shares my same demographics. Don't tell me pay more. I did not get what I paid for to start. A refund , O.K. But the fact remains the way Parasol does business is backwards. I am not in a business where I can afford to be patient! Give me what you sold me or man up  and stop making claims you can't deliver on...
Regards,
[redacted]

Hello,sorry for delay as indeed I was in accident and for last 6 weeks I have my right hand in cast, leaving me with limited ability to work on computer. I have just refunded the full amount to the customer, below is teh receipt.thank you and have a great day. ========= SECURITY STATEMENT...

==========It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt. ========= GENERAL INFORMATION =========Merchant : PARASOL MEDIA INC (1650971)Date/Time : 29-Aug-2017 11:36:23 PDT ========= ORDER INFORMATION =========Invoice : Description : Refund per customer request Amount : 250.00 (USD) Payment Method: MasterCard xxxx5083 Transaction Type: Credit ============== Line Items ============== ============== RESULTS ==============Response : This transaction has been approved.Auth Code : Transaction ID : 4[redacted]4Address Verification : AVS Not Applicable ==== CUSTOMER BILLING INFORMATION ===Customer ID : First Name : [redacted]Last Name : [redacted]Company : StarsandStripesAddress : [redacted] Shore DrCity : EugeneState/Province : MOZip/Postal Code : 65032Country : USPhone : [redacted]2755Fax : E-Mail : [redacted]@aol.com ==== CUSTOMER SHIPPING INFORMATION ===First Name : Last Name : Company : Address : City : State/Province : Zip/Postal Code : Country :

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