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First Student Charter

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First Student Charter Reviews (6)

Dear Revdex.com, I am writing to thank you for your assistance with my complaint # [redacted] First Student Charters contacted me yesterday and accepted full responsibility for their error and agreed to provide bussing for the original amount they quoted me I am very happy with their decision and look forward to continuing doing business with them in the futureWith appreciation, [redacted]

I did get my refund back they approached me directly

C16105-Street NW Edmonton, AlbertaT5Y 0H7Phone (780) 473-Fax (780) 472-7524March 22, 2017RE: ID [redacted] Dear [redacted] and the Revdex.comFirst off, I want to thank you for contacting the Revdex.com in an effort to resolve this issueI am truly sorry that you had to take this actionThe failure to deal with your complaint rests on my shoulders and was due to my misunderstanding of the facts.Once I read the original material you supplied, I quickly came to the realization that First Student was provided with enough information to have correctly quoted the costs for your tripUnfortunately, the previous charter person did not take into account the size of your passengers and made an error.As the Location Manager I have decided that we will be pleased to honor the original quote.Jim K***Location ManagerFirst Student Edmonton

I did get my refund back they approached me directly.

Dear Revdex.com, I am writing to thank you for your assistance with my complaint #[redacted]. First Student Charters contacted me yesterday and accepted full responsibility for their error and agreed to provide bussing for the original amount they quoted me.  I am very happy with their decision and look forward to continuing doing business with them in the future. With appreciation,[redacted]

C16105-66 Street NW Edmonton, AlbertaT5Y 0H7Phone (780) 473-7670 Fax (780) 472-7524March 22, 2017RE: ID [redacted]Dear [redacted] and the Revdex.comFirst off, I want to thank you for contacting the Revdex.com in an effort to resolve this issue. I am truly sorry that you had to take this action. The failure...

to deal with your complaint rests on my shoulders and was due to my misunderstanding of the facts.Once I read the original material you supplied, I quickly came to the realization that First Student was provided with enough information to have correctly quoted the costs for your trip. Unfortunately, the previous charter person did not take into account the size of your passengers and made an error.As the Location Manager I have decided that we will be pleased to honor the original quote.Jim K[redacted]Location ManagerFirst Student Edmonton

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Address: 16105 66 St NW, Edmonton, Alberta, Canada, T5Y 0H7

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