I have reviewed the complaint of Ms*** and sincerely apologize for any inconvenience caused. Our records indicate that we were advised by a message apparently left for us over the weekend that the number we were calling does not belong to the person we are trying to reach. The number
was removed from our system at 8:AM this morning. As an additional safeguard we have also added the number provided by Ms*** in her complaint to our internal "Do-Not-Call" database.*** ** *** - Managing Attorney
I am writing in response to Mr***’s allegations regarding our firm. We unequivocally dispute them. In we brought a lawsuit on behalf of our client, *** ***, in the *** District Court. After judgment entered Mr*** contacted us by telephone and represented
to us that he had not received notice of the proceedings. Mr*** confirmed that the address we used in filing the legal action was in fact his address. We then advised him that it is the Court, not our firm, which sent the notice of proceedings to him. We also advised him that, based on the information we had it appears he was properly served but was free to file a motion to vacate the judgment if he believed he did not receive proper notice. No such motion was filed. Mr*** has to date made no payments to satisfy the judgment.A second lawsuit was filed this past September, also on behalf of our client *** ***, LLC regarding a different account. Mr*** was served with the Summons and Complaint by the Deputy Sheriff’s Office on 10/20/2016. Mr*** called our office on 10/21/and stated he had filed bankruptcy. Although he provided no filing date or docket number for the alleged bankruptcy filing, based on Mr***’s representation we filed a voluntary dismissal of the pending action without prejudice. We have checked the bankruptcy court’s records as recently as this morning and still have not been able to identify any bankruptcy proceeding filed by Mr***.Contrary to Mr***’s inflammatory characterization of our firm and its attorneys, he has not been “scammed”, we have not filed inappropriate legal proceedings, nor have we obtained judgment(s) against him without providing notice. Additionally, we do not report to credit bureaus so we cannot meet his demand that we remove information reported regarding his indebtedness since any information appearing there is not within our control. Finally, if Mr*** can provide us with the docket number of the bankruptcy he indicates he filed we will be happy to update our records accordingly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
I have reviewed Mr***'s complaint. On 8/25/a receipt letter was sent to Mr*** for a payment received on his account the previous day. This letter was identical to numerous receipt letters mailed to him previously. Mr*** notified us by letter dated 8/27/
that he found our l8/25/etter to be threatening. To avoid such issues going forward we treated Mr***'s letter of 8/27/as a "Cease Communication Request" thereby discontinuing further written communication attempts which includes payment receipts. Copies of both our 8/25/letter to Mr*** and his reply of 8/27/are attached hereto. It was not our intention to threaten Mr*** when acknowledging his payments, only to inform him that his payment had been received, the amount of his next payment and its due date. We apologize to Mr*** if he reasonably interpreted the letter as anything more than that.Mr*** also indicates that he has not been able to obtain his account status and balance informationHis current balance is $333.78. *** ** *** - Managing Attorney
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
I have reviewed the complaint of Mr[redacted] and provide the following response based on a review of our records.On 9/30/at 9:AM a call was placed by our office to ###-###-####.? At the time we believe the number was used by another individual with the same last name who had business
dealings with one of our clientsThe call went unanswered and we did not speak with anyoneApproximately minutes later we received an email from Mr[redacted] advising that we had reached a wrong number and directing us not to call again.? We immediately removed the number from the account with which it had been associated and placed Mr[redacted]’s telephone number on our internal “Do-Not-Call” list to prevent calls from being placed to that number in the future.Contrary to Mr[redacted]’s assertions we made only a single call to ###-###-####, not multiple callsAdditionally, no calls were placed to ###-###-#### after Mr[redacted]’s email was received directing that no further calls be made.We sincerely apologize for any inconvenience our call may have caused Mr[redacted] and his family.? [redacted] Wilson - Managing Attorney[redacted]
Attached is a copy of the response - including attachments - mailed to Ms*** in response to her comments of 3/22/2018.? Again, it is important to note that Lustig, Glaser & Wilson is NOT a reporter of information regarding consumer accounts to ANY credit bureau.? To the extent that information regarding the account in question appears on Ms*** credit bureau reports it is respectfully suggested that she utilize the dispute process established by each of the credit bureaus to correct any errors she believes appear on her reports.? Since Lustig, Glaser & Wilson, P.Chas never reported any information on Ms***' account to any credit bureau it is beyond our power to update or remove any information she may believe is not accurately reported by others
The issue raised by [redacted] was the result of an error on our part in accurately inputting the payment arrangements made with our office. For this we sincerely apologize. We have since communicated with [redacted] and corrected the error, re-establishing the installment settlement...
Revdex.com:if you are the company that holds and furnishes all account information to the "client" that you represent then it is with merit that you are the furnished of the account balances when requested . If for any reason that the agreement signed and dated does not meet your satisfaction of the account being accepted as paid in full then during the phone call that should have been stated . As I have been updated from each credit bureau with information being reported by your company that the amounts have changed in several occasions. The documents that have been sent to me after the original signed agreement also stated otherwise to your beliefs .I would like an itemized statement from your firm since payment was made to you for which the entirety of the payment that was applied . Including any finance charges ,taxes,fees and any statements pertains to which payments were made to your client for this account. As the dismissive tone will not divert me from seeking the clear understanding as to why your account of this being cleared and approved by another attorney does not reflect across the board with your entire operation and those you represent . Thank you for your time and I look forward to hearing from you again all calls were recorded and after speaking with both representatives on your firm this should have been resolved and updated somewhere something has been miscommunicated .
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
I have reviewed the complaint of Ms*** and sincerely apologize for any inconvenience caused. Our records indicate that we were advised by a message apparently left for us over the weekend that the number we were calling does not belong to the person we are trying to reach. The number
was removed from our system at 8:AM this morning. As an additional safeguard we have also added the number provided by Ms*** in her complaint to our internal "Do-Not-Call" database.*** ** *** - Managing Attorney
I am writing in response to Mr***’s allegations regarding our firm. We unequivocally dispute them. In we brought a lawsuit on behalf of our client, *** ***, in the *** District Court. After judgment entered Mr*** contacted us by telephone and represented
to us that he had not received notice of the proceedings. Mr*** confirmed that the address we used in filing the legal action was in fact his address. We then advised him that it is the Court, not our firm, which sent the notice of proceedings to him. We also advised him that, based on the information we had it appears he was properly served but was free to file a motion to vacate the judgment if he believed he did not receive proper notice. No such motion was filed. Mr*** has to date made no payments to satisfy the judgment.A second lawsuit was filed this past September, also on behalf of our client *** ***, LLC regarding a different account. Mr*** was served with the Summons and Complaint by the Deputy Sheriff’s Office on 10/20/2016. Mr*** called our office on 10/21/and stated he had filed bankruptcy. Although he provided no filing date or docket number for the alleged bankruptcy filing, based on Mr***’s representation we filed a voluntary dismissal of the pending action without prejudice. We have checked the bankruptcy court’s records as recently as this morning and still have not been able to identify any bankruptcy proceeding filed by Mr***.Contrary to Mr***’s inflammatory characterization of our firm and its attorneys, he has not been “scammed”, we have not filed inappropriate legal proceedings, nor have we obtained judgment(s) against him without providing notice. Additionally, we do not report to credit bureaus so we cannot meet his demand that we remove information reported regarding his indebtedness since any information appearing there is not within our control. Finally, if Mr*** can provide us with the docket number of the bankruptcy he indicates he filed we will be happy to update our records accordingly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
I have reviewed Mr***'s complaint. On 8/25/a receipt letter was sent to Mr*** for a payment received on his account the previous day. This letter was identical to numerous receipt letters mailed to him previously. Mr*** notified us by letter dated 8/27/
that he found our l8/25/etter to be threatening. To avoid such issues going forward we treated Mr***'s letter of 8/27/as a "Cease Communication Request" thereby discontinuing further written communication attempts which includes payment receipts. Copies of both our 8/25/letter to Mr*** and his reply of 8/27/are attached hereto. It was not our intention to threaten Mr*** when acknowledging his payments, only to inform him that his payment had been received, the amount of his next payment and its due date. We apologize to Mr*** if he reasonably interpreted the letter as anything more than that.Mr*** also indicates that he has not been able to obtain his account status and balance informationHis current balance is $333.78. *** ** *** - Managing Attorney
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
I have reviewed the complaint of Mr[redacted] and provide the following response based on a review of our records.On 9/30/at 9:AM a call was placed by our office to ###-###-####.? At the time we believe the number was used by another individual with the same last name who had business
dealings with one of our clientsThe call went unanswered and we did not speak with anyoneApproximately minutes later we received an email from Mr[redacted] advising that we had reached a wrong number and directing us not to call again.? We immediately removed the number from the account with which it had been associated and placed Mr[redacted]’s telephone number on our internal “Do-Not-Call” list to prevent calls from being placed to that number in the future.Contrary to Mr[redacted]’s assertions we made only a single call to ###-###-####, not multiple callsAdditionally, no calls were placed to ###-###-#### after Mr[redacted]’s email was received directing that no further calls be made.We sincerely apologize for any inconvenience our call may have caused Mr[redacted] and his family.? [redacted] Wilson - Managing Attorney[redacted]
Attached is a copy of the response - including attachments - mailed to Ms*** in response to her comments of 3/22/2018.? Again, it is important to note that Lustig, Glaser & Wilson is NOT a reporter of information regarding consumer accounts to ANY credit bureau.? To the extent that information regarding the account in question appears on Ms*** credit bureau reports it is respectfully suggested that she utilize the dispute process established by each of the credit bureaus to correct any errors she believes appear on her reports.? Since Lustig, Glaser & Wilson, P.Chas never reported any information on Ms***' account to any credit bureau it is beyond our power to update or remove any information she may believe is not accurately reported by others
The issue raised by [redacted] was the result of an error on our part in accurately inputting the payment arrangements made with our office. For this we sincerely apologize. We have since communicated with [redacted] and corrected the error, re-establishing the installment settlement...
arrangement on mutually agreed upon terms.
Revdex.com:if you are the company that holds and furnishes all account information to the "client" that you represent then it is with merit that you are the furnished of the account balances when requested . If for any reason that the agreement signed and dated does not meet your satisfaction of the account being accepted as paid in full then during the phone call that should have been stated . As I have been updated from each credit bureau with information being reported by your company that the amounts have changed in several occasions. The documents that have been sent to me after the original signed agreement also stated otherwise to your beliefs .I would like an itemized statement from your firm since payment was made to you for which the entirety of the payment that was applied . Including any finance charges ,taxes,fees and any statements pertains to which payments were made to your client for this account. As the dismissive tone will not divert me from seeking the clear understanding as to why your account of this being cleared and approved by another attorney does not reflect across the board with your entire operation and those you represent . Thank you for your time and I look forward to hearing from you again all calls were recorded and after speaking with both representatives on your firm this should have been resolved and updated somewhere something has been miscommunicated .
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
Regards,
[redacted]