Attached is a copy of the response - including attachments - mailed to Ms [redacted] in response to her comments of 3/22/ Again, it is important to note that Lustig, Glaser & Wilson is NOT a reporter of information regarding consumer accounts to ANY credit bureau To the extent that information regarding the account in question appears on Ms [redacted] credit bureau reports it is respectfully suggested that she utilize the dispute process established by each of the credit bureaus to correct any errors she believes appear on her reports Since Lustig, Glaser & Wilson, P.Chas never reported any information on Ms***' account to any credit bureau it is beyond our power to update or remove any information she may believe is not accurately reported by others
I have reviewed the complaint of Mr [redacted] and provide the following response based on a review of our records.On 9/30/at 9:AM a call was placed by our office to ###-###-#### At the time we believe the number was used by another individual with the same last name who had business dealings with one of our clientsThe call went unanswered and we did not speak with anyoneApproximately minutes later we received an email from Mr [redacted] advising that we had reached a wrong number and directing us not to call again We immediately removed the number from the account with which it had been associated and placed Mr [redacted] ’s telephone number on our internal “Do-Not-Call” list to prevent calls from being placed to that number in the future.Contrary to Mr [redacted] ’s assertions we made only a single call to ###-###-####, not multiple callsAdditionally, no calls were placed to ###-###-#### after Mr [redacted] ’s email was received directing that no further calls be made.We sincerely apologize for any inconvenience our call may have caused Mr [redacted] and his family [redacted] Wilson - Managing Attorney [redacted]
Revdex.com:if you are the company that holds and furnishes all account information to the "client" that you represent then it is with merit that you are the furnished of the account balances when requested If for any reason that the agreement signed and dated does not meet your satisfaction of the account being accepted as paid in full then during the phone call that should have been stated As I have been updated from each credit bureau with information being reported by your company that the amounts have changed in several occasionsThe documents that have been sent to me after the original signed agreement also stated otherwise to your beliefs .I would like an itemized statement from your firm since payment was made to you for which the entirety of the payment that was applied Including any finance charges ,taxes,fees and any statements pertains to which payments were made to your client for this account As the dismissive tone will not divert me from seeking the clear understanding as to why your account of this being cleared and approved by another attorney does not reflect across the board with your entire operation and those you represent Thank you for your time and I look forward to hearing from you again all calls were recorded and after speaking with both representatives on your firm this should have been resolved and updated somewhere something has been miscommunicated I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***
The issue raised by [redacted] was the result of an error on our part in accurately inputting the payment arrangements made with our office For this we sincerely apologize We have since communicated with [redacted] and corrected the error, re-establishing the installment settlement arrangement on mutually agreed upon terms
Attached is a copy of the response - including attachments - mailed to Ms [redacted] in response to her comments of 3/22/ Again, it is important to note that Lustig, Glaser & Wilson is NOT a reporter of information regarding consumer accounts to ANY credit bureau To the extent that information regarding the account in question appears on Ms [redacted] credit bureau reports it is respectfully suggested that she utilize the dispute process established by each of the credit bureaus to correct any errors she believes appear on her reports Since Lustig, Glaser & Wilson, P.Chas never reported any information on Ms***' account to any credit bureau it is beyond our power to update or remove any information she may believe is not accurately reported by others
I have reviewed the complaint of Mr [redacted] and provide the following response based on a review of our records.On 9/30/at 9:AM a call was placed by our office to ###-###-#### At the time we believe the number was used by another individual with the same last name who had business dealings with one of our clientsThe call went unanswered and we did not speak with anyoneApproximately minutes later we received an email from Mr [redacted] advising that we had reached a wrong number and directing us not to call again We immediately removed the number from the account with which it had been associated and placed Mr [redacted] ’s telephone number on our internal “Do-Not-Call” list to prevent calls from being placed to that number in the future.Contrary to Mr [redacted] ’s assertions we made only a single call to ###-###-####, not multiple callsAdditionally, no calls were placed to ###-###-#### after Mr [redacted] ’s email was received directing that no further calls be made.We sincerely apologize for any inconvenience our call may have caused Mr [redacted] and his family [redacted] Wilson - Managing Attorney [redacted]
Revdex.com:if you are the company that holds and furnishes all account information to the "client" that you represent then it is with merit that you are the furnished of the account balances when requested If for any reason that the agreement signed and dated does not meet your satisfaction of the account being accepted as paid in full then during the phone call that should have been stated As I have been updated from each credit bureau with information being reported by your company that the amounts have changed in several occasionsThe documents that have been sent to me after the original signed agreement also stated otherwise to your beliefs .I would like an itemized statement from your firm since payment was made to you for which the entirety of the payment that was applied Including any finance charges ,taxes,fees and any statements pertains to which payments were made to your client for this account As the dismissive tone will not divert me from seeking the clear understanding as to why your account of this being cleared and approved by another attorney does not reflect across the board with your entire operation and those you represent Thank you for your time and I look forward to hearing from you again all calls were recorded and after speaking with both representatives on your firm this should have been resolved and updated somewhere something has been miscommunicated I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***
The issue raised by [redacted] was the result of an error on our part in accurately inputting the payment arrangements made with our office For this we sincerely apologize We have since communicated with [redacted] and corrected the error, re-establishing the installment settlement arrangement on mutually agreed upon terms