Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I am sorry the information that has been given is not correct I have called the number several times and it goes to someone by the name of Shannon Bork voicemailI have left message but the information that was provided is not correct
Regards,
*** ***
As this complaint is presented, a refund is appropriate. Please contact Gene N*** at *** corporate office, ph# *** *** ***. I will take care of the refund if it has not already been issued, after checking with Customer Service
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***---Just FYI, the business response to my complaint (below) was that I would be refunded, so I called the contact person (Gene N***) who said he would call me back regarding the refund after speaking to customer service yesterday but I never heard back from himI would appreciate continued intervention because this company has repeatedly stated they are going to resolve this issue for the last few MONTHS and always no one returns my moneySo, I would like to know exactly how much they are refunding me, how they are refunding the money, and when it will be refundedYour assistance with this process is greatly appreciated.*** ** ***###-###-####
Dear Mrs***We are in receipt of your letter, regarding your dissatisfaction while using our services. On behalf of *** *** ***, please accept our apology.*** *** ***, is committed to providing quality customer service and maintaining affordable prices. It is important to us to always strive for improvement; input from customers such as you will help us with this process. Please be assured the circumstances you have reported are being taken seriously, and are being addressed.As a customer service gesture, a credit in the amount of $has been issued to the purchasing credit cardDepending on your financial institution the credit should post within 7-business daysWe hope this information provides you with a degree of closure to the experience, and demonstrates that *** really is committed to providing quality service. Again, we apologize that we failed to deliver the level of service you expected and deserved.Sincerely, Sylvia B***Sr.Executive Lead, Customer Care
Hello in reference to your question i will say I spoke with a Lori C. who is in the customer relation group for First Group America she also responded back to me via Revdex.com complaint web on 11/19. She specifically said that she would forward my complaint to the contract manager and they would contact me to set up a resolution. This has not been done so my issue has not been resolve. In the mean time first transit is making money off my partner and many others and they will take her to dialysis but she does not get picked up. It is getting ready to get cold out and I would feel good knowing that while I am at work that she has reliable transportation to and from dialysis.
I still would like to know why no supervisor gave me a call. Jim told me she did receive my concerns but the issues,continued. The staff have been very abusive and negligent during the past 6 months. So she is that busy in 6 months not to call or email anyone even after my complaints to the her staff, and left voicemail personally, called the County and State? Really...
Dear [redacted],Let me apologize again for all inconveniences and for the delay in getting a resolution from our company. The new local Contract Manager in that area is Stacei A., her phone number is [redacted] and her email is [redacted]. Your case was re-escalated so that she can handle it and give you a resolution to this matter.We appreciate your patient during this process.Sincerely,Loraine C.Customer Relations DepartmentFirstGroup AmericaFS/FT
Dear [redacted] Thank you for expressing your concerns regarding the inconveniences you experienced while using our services. We apologize for the condition of the bus you traveled on from [redacted]. We are never satisfied when a customer expresses a complaint or displeasure in...
the way he or she is treated or served, and we regret you had an unpleasant experience. Greyhound Lines, Inc. is committed to providing quality customer service and maintaining affordable prices. It is important to us to always strive for improvement and customer input helps our company with this process. Rest assured we take this complaint seriously and appropriate action will be taken. As a gesture of our commitment to you a valued customer, we have issued a credit in the amount of $109.00 Once again, we apologize that we failed to provide the level of service you expected and deserved. We hope you will not let this incident deter you from using our services, and trust you will give us another opportunity to prove that we can be the most reliable and economical form of transportation to meet your needs. ...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I have not completely rejected what Loriane has said but until I here from someone eles within 5 business days than this is still an issue for and with me
Regards,
[redacted]
This is a copy of the email we sent to the customer. ________________________________________From: CustomerRelationsSent: Thursday, November 19, 2015 4:03 PMTo: [redacted]Subject: First Transit ComplaintDear [redacted],Thank you for contacting the Customer Relations department...
at FirstGroup America.Please allow us to apologize for your recent experience with First Transit. As a company, we take every possible step toward providing excellent customer service, and this incident should not be acceptable under any circumstance.Case File number [redacted] has been generated based on your complaint and forwarded to the Contract Manager at the First Transit location nearest your zip code area, who will contact you within the next five (5) business days for follow-up and resolution.Please do not hesitate to call or e-mail, if you have any questions.Lorraine C.Customer Relations DepartmentFirstGroup AmericaFS/FT
I spoke with Ms. [redacted] on Monday 5/15/17 after she asked an employee to speak with me. Per Ms. [redacted], she had repeatedly asked not to be assigned to a specific provider however the provider was still assigned to transport her. She also stated that I (Tameka [redacted], writer of this...
complaint response) had failed to call her back on numerous occasions. I explained to Ms. [redacted] that I had not received any messages from her. I explained to her that as General Manager, I might not always be available to speak with her right away however I would address her issues as soon as I could. I informed Ms. [redacted] that I would enter a note in her file instructing dispatch not to assign this specific provider to her trips under any circumstances. Ms. [redacted] had an upcoming trip on Thursday 5/25/17 and I told her I would personally keep an eye on her trip to ensure that she was assigned a different provider. Ms. [redacted] was assigned a different provider for this trip. Ms. [redacted] asked to speak to my superior and I informed her that my superior was not onsite and I explained that I had addressed her issue and she would be able to contact us if she had any further issues. I've assigned a customer service agent to keep an eye on Ms. [redacted]'s next few trips to ensure this issue is resolved.
Revdex.comAttention: [redacted]1 East 4th Street, Suite 600Cincinnati, OH 45202Complaint Case # [redacted]Consumer: [redacted]Dear Ms. [redacted]:This is in response to your e-mail concerning the above-named customer’s complaint. Please accept our apologies for the delay...
in responding.We have tried to contact Mr. [redacted] by phone and he was not available. Therefore, we have sent him an email this morning requesting his [redacted] number so that we can issue a refund for his unused ticket(s). In the email we also explained that in the future in order to obtain a refund he must purchase our standard fare tickets. Promotional fare tickets are none refundable, however the date and time can be changed for an exchange fee and must be done prior to the scheduled departure.Greyhound strives for 100 percent customer satisfaction, and we focus significant resources on training our employees to provide consistent excellent service. Please let us know if you have any questions or need additional information.Sincerely, Eula S[redacted]Executive Lead, Customer Care OfficeOffice: ###-###-#### | [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]---As of today, consumer has not received the refund promised by the business. Consumer is requesting status of refund, when it was sent, and in what form it was sent.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]---Good Evening,As I hoped would NOT happen, as soon as I said I was satisfied with the results on your web site, I was promised financial reimbursement by the respondents to my complaint, which they said would take 3-10 days to receive payment, but the payment was never received. My bank claims they have no record of them submitting any credit at all. Could you please let me know what to do next to resolve this issue? Thank you.[redacted]###-###-####---NOTE FROM Revdex.com/MRC [redacted]: Please provide the consumer with a status of this refund.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]---Good Evening [redacted], Just fyi, the attached complaint was finally resolved on Monday December 25th, 2017, via check reimbursement payment. Thank you for your support :)[redacted] :)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I am sorry the information that has been given is not correct I have called the number several times and it goes to someone by the name of Shannon Bork voicemailI have left message but the information that was provided is not correct
Regards,
*** ***
As this complaint is presented, a refund is appropriate. Please contact Gene N*** at *** corporate office, ph# *** *** ***. I will take care of the refund if it has not already been issued, after checking with Customer Service
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***---Just FYI, the business response to my complaint (below) was that I would be refunded, so I called the contact person (Gene N***) who said he would call me back regarding the refund after speaking to customer service yesterday but I never heard back from himI would appreciate continued intervention because this company has repeatedly stated they are going to resolve this issue for the last few MONTHS and always no one returns my moneySo, I would like to know exactly how much they are refunding me, how they are refunding the money, and when it will be refundedYour assistance with this process is greatly appreciated.*** ** ***###-###-####
Dear Mrs***We are in receipt of your letter, regarding your dissatisfaction while using our services. On behalf of *** *** ***, please accept our apology.*** *** ***, is committed to providing quality customer service and maintaining affordable prices. It is important to us to always strive for improvement; input from customers such as you will help us with this process. Please be assured the circumstances you have reported are being taken seriously, and are being addressed.As a customer service gesture, a credit in the amount of $has been issued to the purchasing credit cardDepending on your financial institution the credit should post within 7-business daysWe hope this information provides you with a degree of closure to the experience, and demonstrates that *** really is committed to providing quality service. Again, we apologize that we failed to deliver the level of service you expected and deserved.Sincerely, Sylvia B***Sr.Executive Lead, Customer Care
Hello in reference to your question i will say I spoke with a Lori C. who is in the customer relation group for First Group America she also responded back to me via Revdex.com complaint web on 11/19. She specifically said that she would forward my complaint to the contract manager and they would contact me to set up a resolution. This has not been done so my issue has not been resolve. In the mean time first transit is making money off my partner and many others and they will take her to dialysis but she does not get picked up. It is getting ready to get cold out and I would feel good knowing that while I am at work that she has reliable transportation to and from dialysis.
I still would like to know why no supervisor gave me a call. Jim told me she did receive my concerns but the issues,continued. The staff have been very abusive and negligent during the past 6 months. So she is that busy in 6 months not to call or email anyone even after my complaints to the her staff, and left voicemail personally, called the County and State? Really...
Dear [redacted],Let me apologize again for all inconveniences and for the delay in getting a resolution from our company. The new local Contract Manager in that area is Stacei A., her phone number is [redacted] and her email is [redacted]. Your case was re-escalated so that she can handle it and give you a resolution to this matter.We appreciate your patient during this process.Sincerely,Loraine C.Customer Relations DepartmentFirstGroup AmericaFS/FT
Dear [redacted] Thank you for expressing your concerns regarding the inconveniences you experienced while using our services. We apologize for the condition of the bus you traveled on from [redacted]. We are never satisfied when a customer expresses a complaint or displeasure in...
the way he or she is treated or served, and we regret you had an unpleasant experience. Greyhound Lines, Inc. is committed to providing quality customer service and maintaining affordable prices. It is important to us to always strive for improvement and customer input helps our company with this process. Rest assured we take this complaint seriously and appropriate action will be taken. As a gesture of our commitment to you a valued customer, we have issued a credit in the amount of $109.00 Once again, we apologize that we failed to provide the level of service you expected and deserved. We hope you will not let this incident deter you from using our services, and trust you will give us another opportunity to prove that we can be the most reliable and economical form of transportation to meet your needs. ...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I have not completely rejected what Loriane has said but until I here from someone eles within 5 business days than this is still an issue for and with me
Regards,
[redacted]
Customer has been called and credit in the amount of $2620.. will be issued back to credit card. SB ..
This is a copy of the email we sent to the customer. ________________________________________From: CustomerRelationsSent: Thursday, November 19, 2015 4:03 PMTo: [redacted]Subject: First Transit ComplaintDear [redacted],Thank you for contacting the Customer Relations department...
at FirstGroup America.Please allow us to apologize for your recent experience with First Transit. As a company, we take every possible step toward providing excellent customer service, and this incident should not be acceptable under any circumstance.Case File number [redacted] has been generated based on your complaint and forwarded to the Contract Manager at the First Transit location nearest your zip code area, who will contact you within the next five (5) business days for follow-up and resolution.Please do not hesitate to call or e-mail, if you have any questions.Lorraine C.Customer Relations DepartmentFirstGroup AmericaFS/FT
I spoke with Ms. [redacted] on Monday 5/15/17 after she asked an employee to speak with me. Per Ms. [redacted], she had repeatedly asked not to be assigned to a specific provider however the provider was still assigned to transport her. She also stated that I (Tameka [redacted], writer of this...
complaint response) had failed to call her back on numerous occasions. I explained to Ms. [redacted] that I had not received any messages from her. I explained to her that as General Manager, I might not always be available to speak with her right away however I would address her issues as soon as I could. I informed Ms. [redacted] that I would enter a note in her file instructing dispatch not to assign this specific provider to her trips under any circumstances. Ms. [redacted] had an upcoming trip on Thursday 5/25/17 and I told her I would personally keep an eye on her trip to ensure that she was assigned a different provider. Ms. [redacted] was assigned a different provider for this trip. Ms. [redacted] asked to speak to my superior and I informed her that my superior was not onsite and I explained that I had addressed her issue and she would be able to contact us if she had any further issues. I've assigned a customer service agent to keep an eye on Ms. [redacted]'s next few trips to ensure this issue is resolved.
Revdex.comAttention: [redacted]1 East 4th Street, Suite 600Cincinnati, OH 45202Complaint Case # [redacted]Consumer: [redacted]Dear Ms. [redacted]:This is in response to your e-mail concerning the above-named customer’s complaint. Please accept our apologies for the delay...
in responding.We have tried to contact Mr. [redacted] by phone and he was not available. Therefore, we have sent him an email this morning requesting his [redacted] number so that we can issue a refund for his unused ticket(s). In the email we also explained that in the future in order to obtain a refund he must purchase our standard fare tickets. Promotional fare tickets are none refundable, however the date and time can be changed for an exchange fee and must be done prior to the scheduled departure.Greyhound strives for 100 percent customer satisfaction, and we focus significant resources on training our employees to provide consistent excellent service. Please let us know if you have any questions or need additional information.Sincerely, Eula S[redacted]Executive Lead, Customer Care OfficeOffice: ###-###-#### | [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]---As of today, consumer has not received the refund promised by the business. Consumer is requesting status of refund, when it was sent, and in what form it was sent.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]---Good Evening,As I hoped would NOT happen, as soon as I said I was satisfied with the results on your web site, I was promised financial reimbursement by the respondents to my complaint, which they said would take 3-10 days to receive payment, but the payment was never received. My bank claims they have no record of them submitting any credit at all. Could you please let me know what to do next to resolve this issue? Thank you.[redacted]###-###-####---NOTE FROM Revdex.com/MRC [redacted]: Please provide the consumer with a status of this refund.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]---Good Evening [redacted], Just fyi, the attached complaint was finally resolved on Monday December 25th, 2017, via check reimbursement payment. Thank you for your support :)[redacted] :)