Sign in

First Trust Mortgage Services, Inc.

Sharing is caring! Have something to share about First Trust Mortgage Services, Inc.? Use RevDex to write a review
Reviews First Trust Mortgage Services, Inc.

First Trust Mortgage Services, Inc. Reviews (1)

Company's statement of Facts:Original OrderThis group did a sale with us starting November 11 ,2014. The main order of the sale was centered in into our system per student November 26,2014. The total number of units or items sold by the group was 689. This was comprised of cookie dough, desert...

itemsand pizzas. Club's Choice received computerized confirmation of receipt of the orders per student on December 1 2015.Each student's order was packed by their own packing slip which was included in the box that was labeled for that student. Outside or each box was a label with the student's name and the number of items for their order in that box.That order was then shipped to a third party delivery warehouse "Tony's Fine Foods" 3375 Reed Avenue, West Sacramento, CA 95605 on December 5, 2014. The order consisted of two pallets labeled with pallet tags [redacted] and [redacted] total weight of the pallets 1,588 lbs.Tony's Fine Foods delivered these two pallets on December 15,2015 to River Oaks Elementary in Galt California. The Proof of Delivery was signed received by [redacted].Timeline from CompanyNovember 11, 2014 - start of SaleNovember 26, 2014 - (657 units) orders entered into Club's Choice computerized system per student. (Entered under the Group's assigned id)December 1,2014 - (32 units) 4 additional orders were entered into Club's Choice computerized system per student (entered under Group's id)December 5, 2014 - Shipped two pallets from Eau Claire, WI to W. Sacramento, CAStudent orders boxed per student 689 units total plus 197 prizes for students. Pallet tags #148392, 148391. The cost of all items not including shipping charges was invoiced to customer at $6019.80. Club's Choice Invoice number 3038358.December 15,2014 - Tony's Fine Foods" delivered the frozen order two pallets to River Oaks Elementary signed by someone at the school we presume it to be [redacted].Proof of delivery form received by Club's Choice from Tony's Fine Food Products delivery.ALL CUSTOMER SERVICE CALLS TO CLUB'S CHOICE are documented in the computer system at the time of the call , date, time, issue, caller name and customer service comments are recorded.December 15, 2014 - No calls recorded from [redacted] on this date.December 16,2014 Club's Choice received call from [redacted] regarding the order made over the internet for student [redacted] Resolved by customer service by providing a refund for this online order.January 15, 2015 - Sales Rep [redacted] sent email to [redacted] asking if it was ok to send Club's Choice Cookie dough instead of the Otis Brand cookie dough. The River Oak Elementary PTA accepted the different brand product.January 19,2015 - Sales Rep [redacted] sent email to [redacted] about 24 students who earned Chocolate Chip Cookie Dough as a prize and the names of the students were included on the email also in this shipment were completely resent fortwo students Graves and Aruguello via fed ex received by the group on January 23, 2014, signed for at the school by [redacted]January 23, 2015 Order of 24 Chocolate Chip Cookie Dough and orders for [redacted] were being re sent with this shipment. The order was received at River Oaks Elementary via Fed Ex. [redacted] tracking number. Signed for by [redacted] No additional charges to the School.January 23, 2015 - No calls recorded from [redacted] on this Date by Club's Choice.March 27, 2015 - No calls recorded from [redacted] on this Date.May 21,2015 - Email from [redacted] message to [redacted] stating she did receive the shipment but then in February and March there were still students who claimed they didn't receive their order or received the incorrect items.May 21,2015 Club's Choice received call from [redacted] (assisting [redacted]) told customer service Manager that [redacted] had talked to someone at our Company. She stated that someone told her that they should receive a refund from the Company. Thecall was transferred to the Controller "[redacted]". [redacted] took the names or the students that allegedly did not receive their order. [redacted]. [redacted] took the information.May 21,2015 Club's Choice Customer Service called [redacted] (sales rep) telling about the call received from [redacted]May 21,2015 - [redacted] received email from [redacted] indicating her complaint filed with the Revdex.com.May 26, 2015 - Sales Rep [redacted] asked [redacted] to provide the information of what the issues still were so that Club's Choice would be able to conduct investigation from their side she asked for the full names of the 6 student's who's orderswere left in school freezer until after their winter break. Two - request for the new list of names of the students who she indicates did not receive the correct items or any items at all, and their phone numbers so that she (sales rep [redacted]) could contact andcorrect any issues. Third, list of names and amounts that the PTA allegedly refunded money to for not receiving their ordered items. Fourth [redacted] list of people she called with the PTA log who she spoke to regarding these newly mentioned missing orders.May 27, 2015 - Received letter of complaint from Revdex.com.June 8, 2015 - Email was received in Customer service rep "[redacted]" , and sales rep [redacted] as well as [redacted] Logistics Manager at Club's Choice also Copied on this email were [redacted], and [redacted] Attached to this email was aletter dated June 4, 2015. This letter outlined all the concerns from [redacted] and River Oaks Elementary PTO regarding their delivery. There was a list of 13 students names provided that [redacted] states in her letter whose orders were stored in the Schoolfreezer. In her letter she also states that some of the orders in the school freezer were not able to be delivered until after they returned from winter break. In February 3 more students came forward claiming they did not receive their order.Club 's Choice calculated the amount of the 3 students who were missing their orders as of the June 4, 2015 letter. The amount totaled $222.00.In summationClub' s Choice feels that all the product orders were properly packed and delivered to the school per student labeled boxes.Club's Choice believes there was confusion at the original handing out of' the orders to the students by the PTA.Club's Choice has sent complete new orders for two students even though we had already sent them their orders.We do not understand the communication gaps in reporting to us their complaints.We do not understand where the refund amount requested is coming from or how it's been calculated.Truly we do not feel that Club 's Choice has had ample time to investigate specific issues besides the proper to time answer the Complaint in date order.We make every effort to ensure the groups that conduct sales with us are satisfied. We have 30 plus years successful years in the Fundraising Industry. We do not feel that we owe any refund money. We would like the opportunity to contact the parents of the 3students who claim they received no order with the hope that we will resolve peacefully any of their concerns. Sincerely, [redacted]HR. Director Legal Projects CoordinatorClub's Choice Fundraising3421 Truax CourtEau Claire, WI 54703715-318-2848 direct dial715 -834-2634 fax

Check fields!

Write a review of First Trust Mortgage Services, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

First Trust Mortgage Services, Inc. Rating

Overall satisfaction rating

Address: 4613 University Dr. #301, Coral Springs, Florida, United States, 33067

Phone:

Show more...

Web:

This website was reported to be associated with First Trust Mortgage Services, Inc..



Add contact information for First Trust Mortgage Services, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated