First TV Sales & Service Ltd

we did make a mistake and charge Mr [redacted] the total amount We did ask him if he wanted a refund he said no he was fine and would be back to get it installed as soon as his car got out of the from the dealership When a customer puts down a deposit for the merchandise the merchandise is pulled off of the shelvesThey are now committed to the customer If a customer decides not to go through with the purchase we charge a 25% restock fee on the total amount of the ticket not on the total amount of deposit The difference is given in store credit but we did offer Mr [redacted] a refund in a check The terms and conditions are clearly stated on Mr [redacted] invoice

we did make a mistake and charge Mr.  [redacted] the total amount.  We did ask him if he wanted a refund he said no he was fine  and would be back to get it installed as soon as his car got out of the from the dealership.  When a customer puts down a deposit for the merchandise...

the merchandise is pulled off of the shelves. They are now committed to the customer.  If a customer decides not to go through with the purchase we charge a 25% restock fee on the total amount of the ticket not on the total amount of deposit.  The difference is given in store credit but we did offer Mr. [redacted] a refund in a check.  The terms and conditions are clearly stated on Mr. [redacted] invoice.

Mr [redacted] you are correct in just about everything you have said, there are a few things I must disagrre on. As far as not contacting you [redacted] spoke with and you said you were leaving out of town and when you got back you would bring your truck back in to fix any isuues that may have arose. [redacted]...

spoke to you twich on the day in question about getting your credit bumped up. The first time [redacted] called you to let you know about the increase in credit line, you said ok find out what you can do and call you back. Ten minutes later [redacted] called you and said your credit line could be increased by $200. You said ok go ahead and do it. As far as fixing any issues that may have risen since you had everything installed we as a company are open 7 days a week to take care of you. The owner is in and out of the office whice may a times be difficult to get ahold of. Next time ask for a manager instaed of the owner so we can take care of you in a timely manner. I called twice and left a message on your voicemail yesterday 11/09/2016 at 6:45 PM and today 11/10/2016 at 3:15. Two emails were sent out to you one yesterday 11/09/2016 @6:45 after the phone call and one again today 11/10/2016 at 3:15 after the second call. We are here to take care of you anytime just call and make an appointment with one of the sales specialist and we will fix anything that is not working or you can reach me in my office at  [redacted].