First Western Group, Inc.

Response to Revdex.comThis is a review of the painting project that took place during the time frame of August 15th thru August 24lhOn day before painting I noticed a unique brick floor in the family room areaSo my 1st priority was to make sure this floor especially was to be covered thoroughly
Before I started the covering I brought to the homeowners attention of some previous paint splatters and was told nothing can be done about that as they've probably been there for vrsWith that said l taped heavy duty plastic down first then layered multi layers of canvas drop cloths on top of thatThe homeowner complimented and said he was pleased I went to extreme to protect that floor.As painted the walls and ceilings the homeowners were there and watched thru out the entire processComplementing the work ethic quite often but also mentioned as much about how much they did not like there brick floor, that they’d rather have hardwood floorsI only mention this because this seems very important to the conclusion of this matterWhen I was done with painting portion of the walls and ceilings I asked several times if there w ere any touch ups to please let me knowThe answer was always no, that everything looks great.I then proceeded with the rest of job that involved painting windows and when finished they said they were so pleased that they would like to pay me cash because I stayed night until 9:00p.mI said that’s not necessary but thanksDuring the last evening they wanted to set up arrangement were I would have a key to enter and finish the last windows and clean upThat they would return in the morning as well with the paymentSo homeowner made payment and I showed I was cleaning up now and finished and asked again are there any concerns for touch upsI was told again we don't see anything, everything looks great.At that point like any job the job was completeApprox days later I was contacted and was told I put paint splatters on the brick floorThis seemed strange to me, for one a week has passed and they were extremely happyI couldn't imagine where I could have created these splatters since there were none when leftI did offer to return to see these concerns the following dayI even said I will stop out at anytime during that dayThey said that would be great and they’d call when ready for meHowever I did not receive a call until the next day asking to me to return againHowever I wasn’t able to meet her time frame that day.During our third discussion it was mentioned to me that if I were even to clean these supposed paint splatters that I was told no cleaning products or scraping that they would want a new floor at that pointThen another week passed and I received another call saying there going out of town for a month or two and for me to wait for themThese demanding requests are just unheard of not mention the fact that everything was fine when I left and gave them many business cards to hand out per there request too.I have no interest in making my company liable for this supposed new floor and or touch up request many months later not knowing what's been going on in this house since I've completed the jobwould like to have someone professionally test these splatters to verify this is the paint I used but once again how can I be assured these splatters weren’t placed afterwards to potentially get this new floorIf indeed it is proven ruined this floor I have no problem filing this with my insurance to rectify this situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I
will respond to each issue separately. 
There was a brief discussion about old marks on the brick floor.  I pointed these out to Mr. [redacted]. We were not
living in the house when the painting was in progress.  We met Mr. [redacted] each morning, opened the door
and then left for work; frequently leaving a key for him.  Throughout the time he painted we were only
at the house briefly.  Never during these
times did we ever see the brick floor covered as Mr. [redacted] describes.  The only covering we ever saw was some clear
plastic taped to the edges.  There was
never a comment about how pleased we were about how well the floor was covered.
 
We
own our own business so it would have been impossible for us to be there for
"the entire process."  I have
no idea where he came up with the notion that we wanted hardwood flooring.  In fact we have hardwood floors at our
business.  We have two large dogs who
come to work with us and the floors at the office are quite scratched.  Never would we install hardwood in our
home.  In our complaint we asked that
touch up be completed as he indicated and that the paint marks (the color of
the ceiling and wall paint) from his labor be professionally cleaned.  Again, replacing the floor wasn't even
mentioned to him or in our Revdex.com complaint. 
 
Touching
up was never mentioned until the job was completed.  Mr. [redacted] indicated that there was
"always" touch up work that needed done after completion.  We did compliment him several times on his
work and his work ethic.  It was
understood that we would contact him after we looked over the job.  Since we weren't living in the house it did
take about a week to contact Mr. [redacted].
 
When
I called him I did indicate that some touch up would be necessary and told him
about the paint that had dripped on the floor. It is key to mention that the
paint on the floor matches the ceiling and wall paint.  This is unmistakable and is clearly different
from older marks on the floor.  On of the
larger spots has tread marks from a shoe.
 
He
agreed to come and review these issues with us. 
A day and time was agreed upon and he never showed.  Afterwards he let us know that something had
arisen with his son and he wasn't able to make the scheduled time.  He did offer to come the next day and with
our business we were not able to accommodate his schedule.  This was the last contact Mr. [redacted] ever made
contact with us. Mr. [redacted] never responded to our multiple phone calls, texts
and messages.
 
We
are absolutely astounded to learn that Mr. [redacted] is claiming that we said we
wanted a new floor.  As indicated in our
Revdex.com complaint we are requesting that the spots be removed by a professional
cleaning company.  We did not want the
situation to be made worse by someone who did not have experience in this type
of work.
 
As
time went on we became increasing concerned at Mr. [redacted]'s lack of response to
our numerous calls and messages.  On of
my last lengthy messages to him was from late August.  I explained that my sister had been diagnosed
with a very aggressive cancer and that we would be away through late September;
not two months. I asked him to contact us if this would create a problem.  Again, no response.
 
My
concern grew and I called several times while away and when we returned.  My last message to him was that I would be
making a complaint and wished that we could resolve these issues before
hand.  No response.
 
I
will reiterate what we are asking for:
 
That
the touch up work be completed as he indicated when payment was received and;
that the paint drippings and marks left from the ceiling/wall paint be
professionally cleaned.
If
he is willing to pay to have someone "test" or verify that the marks
are from ceiling and wall paint this is fine with us.  We would require that this individual be
mutually agreed upon and that this would be at Mr. [redacted]'s expense.  Had he contacted us and returned to look at
the paint marks we think he would have reached the conclusion that these were
from his work.
Regards,
[redacted]

Response to Revdex.comI still stand by my last response; I took all necessary precautions of prep work during the course of this job. There were no issues throughout the entire job because I was being watched by one homeowner or the other through out every hour of every day. This is where they lived as well so Im not understanding that they weren't there. Even the homeowners said many times bringing there dogs thru the work area that they were sorry about dogs walking on the drop cloths and painting areas. Perhaps they need to consider the countless amount of times the dogs came thru that there is a mark from them. I have no idea but its definatley a possibility. After receiving cash and many thanks I completed the job Its finished. Why would someone pay me cash when I said I don't even need cash and say thanks then contact me with these complaints weeks and months and months ongoing. If I had ruined there home 1 should not have been paid and further more been asked to create dn insurance ciairn. Nothing was brought up at the end of job about any issues until a week later then many months later. I personally don't hire professional floor cleaners after I complete a job. That's never been in my scope of work. I cannot justify a cleaner because there house and floors were clean when I left as they watched me remove drop cloths and inspected job said thank you for my services and that was the end.