Response to Revdex.comI still stand by my last response; I took all necessary precautions of prep work during the course of this jobThere were no issues throughout the entire job because I was being watched by one homeowner or the other through out every hour of every dayThis is where they lived as well so Im not understanding that they weren't thereEven the homeowners said many times bringing there dogs thru the work area that they were sorry about dogs walking on the drop cloths and painting areasPerhaps they need to consider the countless amount of times the dogs came thru that there is a mark from themI have no idea but its definatley a possibilityAfter receiving cash and many thanks I completed the job Its finishedWhy would someone pay me cash when I said I don't even need cash and say thanks then contact me with these complaints weeks and months and months ongoingIf I had ruined there home should not have been paid and further more been asked to create dn insurance ciairnNothing was brought up at the end of job about any issues until a week later then many months laterI personally don't hire professional floor cleaners after I complete a jobThat's never been in my scope of workI cannot justify a cleaner because there house and floors were clean when I left as they watched me remove drop cloths and inspected job said thank you for my services and that was the end
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I will respond to each issue separately There was a brief discussion about old marks on the brick floor I pointed these out to Mr***We were not living in the house when the painting was in progress We met Mr [redacted] each morning, opened the door and then left for work; frequently leaving a key for him Throughout the time he painted we were only at the house briefly Never during these times did we ever see the brick floor covered as Mr [redacted] describes The only covering we ever saw was some clear plastic taped to the edges There was never a comment about how pleased we were about how well the floor was covered We own our own business so it would have been impossible for us to be there for "the entire process." I have no idea where he came up with the notion that we wanted hardwood flooring In fact we have hardwood floors at our business We have two large dogs who come to work with us and the floors at the office are quite scratched Never would we install hardwood in our home In our complaint we asked that touch up be completed as he indicated and that the paint marks (the color of the ceiling and wall paint) from his labor be professionally cleaned Again, replacing the floor wasn't even mentioned to him or in our Revdex.com complaint Touching up was never mentioned until the job was completed Mr [redacted] indicated that there was "always" touch up work that needed done after completion We did compliment him several times on his work and his work ethic It was understood that we would contact him after we looked over the job Since we weren't living in the house it did take about a week to contact Mr*** When I called him I did indicate that some touch up would be necessary and told him about the paint that had dripped on the floorIt is key to mention that the paint on the floor matches the ceiling and wall paint This is unmistakable and is clearly different from older marks on the floor On of the larger spots has tread marks from a shoe He agreed to come and review these issues with us A day and time was agreed upon and he never showed Afterwards he let us know that something had arisen with his son and he wasn't able to make the scheduled time He did offer to come the next day and with our business we were not able to accommodate his schedule This was the last contact Mr [redacted] ever made contact with usMr [redacted] never responded to our multiple phone calls, texts and messages We are absolutely astounded to learn that Mr [redacted] is claiming that we said we wanted a new floor As indicated in our Revdex.com complaint we are requesting that the spots be removed by a professional cleaning company We did not want the situation to be made worse by someone who did not have experience in this type of work As time went on we became increasing concerned at Mr***'s lack of response to our numerous calls and messages On of my last lengthy messages to him was from late August I explained that my sister had been diagnosed with a very aggressive cancer and that we would be away through late September; not two monthsI asked him to contact us if this would create a problem Again, no response My concern grew and I called several times while away and when we returned My last message to him was that I would be making a complaint and wished that we could resolve these issues before hand No response I will reiterate what we are asking for: That the touch up work be completed as he indicated when payment was received and; that the paint drippings and marks left from the ceiling/wall paint be professionally cleaned If he is willing to pay to have someone "test" or verify that the marks are from ceiling and wall paint this is fine with us We would require that this individual be mutually agreed upon and that this would be at Mr***'s expense Had he contacted us and returned to look at the paint marks we think he would have reached the conclusion that these were from his work Regards, [redacted]
Response to Revdex.comI still stand by my last response; I took all necessary precautions of prep work during the course of this jobThere were no issues throughout the entire job because I was being watched by one homeowner or the other through out every hour of every dayThis is where they lived as well so Im not understanding that they weren't thereEven the homeowners said many times bringing there dogs thru the work area that they were sorry about dogs walking on the drop cloths and painting areasPerhaps they need to consider the countless amount of times the dogs came thru that there is a mark from themI have no idea but its definatley a possibilityAfter receiving cash and many thanks I completed the job Its finishedWhy would someone pay me cash when I said I don't even need cash and say thanks then contact me with these complaints weeks and months and months ongoingIf I had ruined there home should not have been paid and further more been asked to create dn insurance ciairnNothing was brought up at the end of job about any issues until a week later then many months laterI personally don't hire professional floor cleaners after I complete a jobThat's never been in my scope of workI cannot justify a cleaner because there house and floors were clean when I left as they watched me remove drop cloths and inspected job said thank you for my services and that was the end
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I will respond to each issue separately There was a brief discussion about old marks on the brick floor I pointed these out to Mr***We were not living in the house when the painting was in progress We met Mr [redacted] each morning, opened the door and then left for work; frequently leaving a key for him Throughout the time he painted we were only at the house briefly Never during these times did we ever see the brick floor covered as Mr [redacted] describes The only covering we ever saw was some clear plastic taped to the edges There was never a comment about how pleased we were about how well the floor was covered We own our own business so it would have been impossible for us to be there for "the entire process." I have no idea where he came up with the notion that we wanted hardwood flooring In fact we have hardwood floors at our business We have two large dogs who come to work with us and the floors at the office are quite scratched Never would we install hardwood in our home In our complaint we asked that touch up be completed as he indicated and that the paint marks (the color of the ceiling and wall paint) from his labor be professionally cleaned Again, replacing the floor wasn't even mentioned to him or in our Revdex.com complaint Touching up was never mentioned until the job was completed Mr [redacted] indicated that there was "always" touch up work that needed done after completion We did compliment him several times on his work and his work ethic It was understood that we would contact him after we looked over the job Since we weren't living in the house it did take about a week to contact Mr*** When I called him I did indicate that some touch up would be necessary and told him about the paint that had dripped on the floorIt is key to mention that the paint on the floor matches the ceiling and wall paint This is unmistakable and is clearly different from older marks on the floor On of the larger spots has tread marks from a shoe He agreed to come and review these issues with us A day and time was agreed upon and he never showed Afterwards he let us know that something had arisen with his son and he wasn't able to make the scheduled time He did offer to come the next day and with our business we were not able to accommodate his schedule This was the last contact Mr [redacted] ever made contact with usMr [redacted] never responded to our multiple phone calls, texts and messages We are absolutely astounded to learn that Mr [redacted] is claiming that we said we wanted a new floor As indicated in our Revdex.com complaint we are requesting that the spots be removed by a professional cleaning company We did not want the situation to be made worse by someone who did not have experience in this type of work As time went on we became increasing concerned at Mr***'s lack of response to our numerous calls and messages On of my last lengthy messages to him was from late August I explained that my sister had been diagnosed with a very aggressive cancer and that we would be away through late September; not two monthsI asked him to contact us if this would create a problem Again, no response My concern grew and I called several times while away and when we returned My last message to him was that I would be making a complaint and wished that we could resolve these issues before hand No response I will reiterate what we are asking for: That the touch up work be completed as he indicated when payment was received and; that the paint drippings and marks left from the ceiling/wall paint be professionally cleaned If he is willing to pay to have someone "test" or verify that the marks are from ceiling and wall paint this is fine with us We would require that this individual be mutually agreed upon and that this would be at Mr***'s expense Had he contacted us and returned to look at the paint marks we think he would have reached the conclusion that these were from his work Regards, [redacted]